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    Marshalls

    2.6 (83 reviews)
    Open 9:30 am - 9:30 pm
    Updated 1 month ago

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    Anne-Olive N.

    I've been coming here for 15+ years so maybe that's why I rate it high because I usually find nice quality items here. However, I don't find something every single time but it nice to browse the random brands you do find. The lines are sometimes long but moved through pretty quickly. I think the marshalls in this rockville area is better than tj maxx.

    Dressimg room /home decor
    Dan A.

    This marshall location is definaltly a big store, bigger than other Marshall's I've been to. I really like this location because the check out is always fast, superfast. The store always has new things every now and then. I also enjoy buying food from there since they have some good stuff on their shelves.

    Annie R.

    If I could give this place less than one star I would . Where to begin lets start with the manager I was waiting in line on the right side when this woman out of nowhere decided to move everyone to the side I was standing h on and then proceeded to make me go to the back of the line without so much as a sorry or excuse me . This woman then proceeded to tell me I was wrong and I needed to move all the way to the back of the line which as the pictures show is a very very long line. She wouldn't tell me her name but I found out that it's Danika and she's the manager here at the Rockville store. This woman is rude abrasive and uneducated in customer service. She does not need to be a manger. I'm so disappointed becaue usually everyone is such a joy.

    Empty store shelf
    Linda L.

    This Marshalls store has really gone downhill. There are slim pickings and empty shelves that have not been restocked. As I perused the clearance aisle, I expected to find unwanted items that were marked down. However, I did not expect to find damaged and defective items that are not in a sellable state. Those items should have been salvaged. The store seems to be understaffed each time I visit. I waited in line for approximately 10 minutes for a return. It was uncomfortably cold in the store; the heat must have been inoperative or not turned on. No lie, even one of the cashiers had his winter coat on. Another had on a down vest. I do give them props for dealing with the working conditions.

    Mike R.

    Not a real big fan of Marshall's but this location on Rockville has a great selection. They have tons of Under Armour, Nike, Michael Kors and other designers. I found it well worth the trip.

    Terinee B.

    This is a pretty cook Marshalls! Even though I didn't go in there for shoes, I did browse their shoe selection and found that they had quite a few shoes that I liked. It seems as if this Marshalls has a better selection than some of the other ones close by. I found what I was looking for in about 10 minutes and I was in and out of the line in another 5 minutes! This Marshalls is a keeper!

    Long Line

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    2 years ago

    If you go late there are few customers and many associates that are pleased to assist you

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    7 years ago

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    5 years ago

    Trash- doesn't honor return policies, disorganized and terrible. I wanted to return household goods and they gave me hell for no reason.

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    10 years ago

    I'm taking a star off because I saw a mouse running around near the food section. Alert! Abort mission!

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    Page 1 of 3

    Ask the Community - Marshalls

    Review Highlights - Marshalls

    I ordered a coat from Amazon, which arrived three days before Christmas with a security tag attached to it!!!

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    Road Runner Sports

    Road Runner Sports

    3.5(210 reviews)
    0.4 mi
    $$$

    I am pleased to say that I had a 5 star experience here at the Rockville Road Runner Sports, and it…read morewas all thanks to Nazar. I bought a pair of shoes a week earlier at the Road Runner in Arlington and came in to exchange them as they didn't have enough arch support for me. Nazar was able to find me some great stability running shoes. He also broke down the pricing for the VIP membership to me in a way that made it easy to understand. After looking at my receipt, Nazar noted that the Arlington branch hadn't included my military discount when I bought my first pair of shoes. He was able to rectify that. I'm very happy with the shoes, and was very pleased with the customer service I received from Nazar.

    Buyer Beware of VIP Program! I bought shoes over five years…read moreago at Road Runner Sports in Rockville. They have a VIP program that charges your credit card $49.99 every year (oddly, I did not see this charge before 2024 so I can't say if I was charged this before but have confirmed for past two years). I wasn't aware of this $49.99 charge and have apparently been charged annually for the past five years. I learned this when I was able to scan for reoccurring charges on my card. I called the company in California and they would only give me $45 dollars back. Talk about a scam. Please check your credit card statements--seriously. Save yourself the money. What's more concerning is that the charges continued even after my credit card number changed, meaning they were able to update my card information on file under the disclosure agreement you sign when you join their program. P.S. Rent-A-Center does this same scam job as well. As I had the same issue when my appliance broke and had to rent something for my home. they did the same thing with their "VIP' program. Except theirs was monthly of $33!

    Photos
    Road Runner Sports - Interior vibe

    Interior vibe

    Road Runner Sports
    Road Runner Sports

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    Diamond Exchange USA

    Diamond Exchange USA

    4.0(50 reviews)
    1.2 mi
    $$
    Locally owned & operated
    Luxury

    Do NOT believe the website stating diamonds from the public will be bought by Diamond Exchange USA…read more I brought a mined diamond (not lab grown) to the Rockville location and they would not look at it. Website stating they pay cash for diamonds is completely false. A waste of time.

    When wait times at Rolex Authorized Dealer (AD) have become more a minimum prison sentence of 3-5…read moreyears wait time, it becomes extremely tempting to seek other means for the purchase of your dream watch. Areas such as the gray market and used/ pre-owned resellers are becoming tempting. But keep in mind there are "more fakes than authentic Rolexs on the market" and currently on the wrists of the super successful in society. An issue that Rolex themselves don't seem to mind!  The Diamond Exchange, a business that claims over 30 years in the industry the price becomes extremely tempting. Best of all is the selection of "Rolex" products on hand: they have various models, years, and designs and at a mere 30-35% above the AD's new MSRP! As ridiculous as that sounds, it can ve extremely tempting when considering the current gray market prices. When entering a business that is asking only 30% MSRP, it easily becomes a viable option (30% is actually on the low end currently). While making my purchase, the seller informed me that Rolex does not keep time very well. This statement should have set off red flags, but unfortunately, it did not at the time. I purchased an extremely well-made Rolex Submariner that was only a couple of years old and still was under warranty according to the certified card included. I was filled with joy. However, that ended when the watch was losing over 20 seconds s a day. I simply dropped the watch off at an authorized dealer for repair in Tysons. I was quoted a jaw-dropping 12-16 week turnaround for the repair. As discouraging as it was to spend thousands of dollars and need repair within a week of purchase, I wanted the quality that I invested in, so off it went. Feeling confident, I left with an empty wrist and voucher. Several weeks later, I received a call from the dealer informing me that my watch was ready for pickup. However, nothing was done as a result of the watch not being authentic. The Rolex Submariner watch. I was sold a FAKE ROLEX! When I inquired what the issue was, the dealer informed me I would need to contact Rolex directly to find out the details. At this point, thousands of dollars were dumped down the drain! My dream watch scenario was quickly morphing into a nightmare situation. Disappointment and shock would be an understatement of the decade! It was equally interesting that the authorized dealer that I brought the watch to wasn't able to tell the item was unauthentic initially. To be exact- a congratulations on my purchase was originally offered only amplifying the sting further. Rolex informed me that the watch was fake and that the Serial Number did not exist in their records. The certified card had all matching information and appropriate markings needed; details discovered during my research. After conducting hours of research and feeling confident about the sellers reputation, I made my purchase, only to be bamboozled in the end. I had become a victim of fraud! A 10-15 year prison sentence at stake I went to return the fake I purchased weeks before. When I entered, the seller claimed not to remember me or the original transaction - more salt I'm the wound. I demanded my money back as I recalled the details of my experience. The owner casually stated, "Of course I'll return the money for your purchase," as he feined shock that the item was fake. In the end, I was sold an extrenely well made high-end clone (1:1 available online). He further explained that he received the watch on trade by a trusted return customer that he would need to "have a talk with." My overall experience was absolutely traumatizing. The transaction was horrible and I would not recommend conducting business with the Diamond Exchange when purchasing a Rolex line product unless of course you are willing to spin the wheel and become another mark to pad the pockets of shady business practices. Simply having a store front does not make you reputable. It is integrity and business practices those of which are clearly lacking at the Diamond Exchange.

    Photos
    Diamond Exchange USA
    Diamond Exchange USA
    Diamond Exchange USA

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    Marshalls - deptstores - Updated May 2026

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