Gap clothing is well made and stylish. I am a fan of the adult clothing and the children's brand. I really like the Pike and Rose shopping center store. It is always well stocked and the people who work there are so kind and helpful. Today, I browsed both sections of the store. At least, five salespeople offered me help and made sure I got what I needed. Daniel, was kind enough to offer me a shopping bag, when my purchases were overflowing my arms. Well, the lucky recipient of todays purchases was my youngest granddaughter. So, she will be spring ready. I will be coming back to Gap for myself. Thanks to the Gap store and all of its wonderful employees. read more

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the manager was on of the worst people i've encountered when i first came up to her i question and she gave me attitude and was sarcastic. about 10 minutes later i saw her yelling at one of her employee. read more

This store does not live up the the area it's in. The adult side was small and had a small inventory and blah displays and layout, especially given that it was a seasonal change time and should have been lively with spring colors. Not impressed. read more

I was out & about window shopping after having dinner at Pike & Rose. I popped in 15 minutes before closing & received friendly service from the employees, especially Cheryl, who has a hearing disability. She kindly instructed me to speak face to face to her as she helped me find Capri trousers. Unfortunately, all the pairs that I liked were too small for me, as Cheryl graciously up'd her sales game. :-) She also mentioned through assistance of her co-worker that I could probably find them online. By time the doors were locking, I started to make my way outside the store. Before leaving, Cheryl, my unofficial personal shopper tapped me on my arm, told me thank you & to have good evening. If I ever need anything Gap related, I will bypass ordering online & make a trip back here with hopes of getting assisted by Cheryl. What a great example of teamwork & the service could not have been any better. read more

The only reason I am giving any stars is because of the manager, Arabia. She helped resolve a problem I had from purchasing a baby boy sweater but when I went to pull it out of the bag I noticed the receipt said it was a girls ruffle short all. Obviously the gal that rang up my transaction made a mistake. Mistakes happen. Arabia saved the day because her employee, Jumba, decided that she didn't like me or the fact I told her I was in Israel , was wearing a star of David, or whatever. She told me that I need to speak softer or she going to call security on me. I told her she should because she totally lied. They don't have security in their store. I know this for a fact as a former employee. I did not curse, scream, yell, speak or gesture disrespectfully to her. I simply have a loud-ish voice which can be a bit nasally and Jewish NY-ish accent. All I can say is this employee , Jumba, has absolutely zero resilience and has no business working in a retail environment. She is clearly unwilling and intolerant to look outside herself and realize that not everyone is just like her. My horrible experience and trying to exchange something clearly shows she cannot get along with any other type of people other than her own" kind". I surely won't tolerate the anti-Semitism that was dumped on me in this store by your employee. Note to Ariba and other manager- you should do yourself a favor and lose this lady. I can't imagine that she's actually an asset to your store. Clearly times are tough so you hired her, but in the long run she's a real turn off and I can tell by dealing with her she probably doesn't even know how to use your systems. Good luck. read more

I had a wonderful experience at this location. I had picked out several items and went to the checkout area. There was a large sign indicating "entire store 40% off" so I was surprised to find that only some of my items were ringing up with the discount. The store manager got involved and helped to work out this issue and honor the price discount. She even advised me of a slight additional discount I could receive if I reserved my items online and then picked them up in store. The store manager was great - calm and professional! read more

I rarely leave retail reviews but just wanted to say I had the best experience shopping at this Gap location Sunday evening. The woman working was SO helpful and accommodating, despite being hard of hearing. This location is always so organized and clean and seem to stock some really great items that I wouldn't buy if I just saw it online. Will be frequenting more often! read more

I visited the Gap at Pike & Rose when we were waiting for a restaurant reservation. We were looking for a winter cap and somehow they didn't have any, despite the fact that it was early January and winter had just started 2 weeks prior! I was pretty shocked that they didn't have any winter caps at all at that time. Their clothing selection was similarly scant. I wasn't too impressed with this location, but I would go back and give it another try in the future. It's certainly located conveniently at Pike & Rose, near a ton of other shops, restaurants, a movie theater, a bowling alley, and with convenient parking nearby. read more

Fix your hours on yelp and google. Both say you open at 11:00 on Sunday. Lady working didn't have the decency to come tell me when I'm clearly waiting outside in 28 degree weather. read more

Loved this Gap could always find nice items,but the customer service here is horrible. Last week purchased some kids clothes on clearance ,some had 2 orange stickers on them meaning they had been marked down more than once. Long story short went up to pay, had a feeling the price I was told was way more than what I calculated in my head,Payed anyway only for my sister who went with me,to find out that the 50% items were not ringing up correctly . It was obvious them had a major issue in there mark downs. I returned everything I purchased and after it was rung up again and manually calculated I was over charged by $44!!! The annoying part was one of the associate was telling us how people switch tickets, and next time what ever price we see on a tag will be what we pay for it . Between me and my sister we bought about 24 children's clothes was he implying we switched 24 tickets? To crown it all the manger (said she is from New Jersey) was rude and apologetic and acted like she was doing us a favor was fidgeting the whole time and acted like she was highly irritated. Even asked her what I could do to make it easier she snapped at me there is no easy way!! your staff had wrong markdowns how is that my fault? Left there feeling really horrible about the ticket switching Example and the overall attitude of the manager. So disappointed at this location. read more

I went to this GAP to get a simple purchase, a polo shirt! I have frequented GAP before and I love their products and it's reasonable price! But this time I was served by this shady employee of theirs and all the signs were there but i gave the GAP the benefit of the doubt! If GAP trusted him enough to hire him I believed any employee will be trusted! I was so wrong!!! I degrees, back to my story, so I asked for a polo shirt, the gentleman proceeded to show me where they are and I tried them and decided to buy it! As any one who wants to get bang for their buck I asked if their is any deals that are running now and the gentleman told me their is one where when you sign up for 'reward points' you get 15% off! And my first question was " Is this a credit card!?" He replied "No it's a rewards card. You just get discounts. " Then I asked, "Does it cost me anything!?" and he replied "no" , I asked again " any monthly or yearly maintenance fees," he said "NO" ! So after that he asked for my ID ! I have been asked for ID's before so I didn't really give it a big deal! Then after that the screen showed me to put my social! I am like wait a second, why do you need my social! Is this a credit card!? He said "No ! Everybody asks that ! It's important to ask but it's just for verification!" I should have known to stop the transaction by then and contact the manager! But I seriously trusted it's for verification! Then after finishing the transaction! I thanked him walked out of the store and in a few minutes I just got a call from Life-lock asking me if I just got a credit card at the GAP! Let's just say my anger boiled to a level I have never known it can boil! The one thing that hinder all this is I had respected the Brand GAP! Maybe too much ! I went back contacted the manager! Explained the situation and returned the product! If I can't trust someone or a company I can't do business with them! If I can give 0 stars I would give this GAP store just that! The only good thing about this place is they got the products you need! The manager is very nice and helpful! But one person can not run a store! I will never shop at the GAP or any of its affiliates ever again! Pity they actually have good stuff I like ! read more

This particular Gap's associates need some serious costumer services training. After my trip on 5/5/2018, I will not be back to this location. read more

Miserable customer service. Distracted, blasé, self-absorbed kids more interested in one another than those pesky customers. I won't be returning. read more