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    Marshalls

    2.0 (1 review)

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    4 years ago

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    Globe Shoes - Ugg slip ons

    Globe Shoes

    (46 reviews)

    $$

    Worst manager I ever encountered anywhere. Was going to buy 3 pairs of shoes and simply asked if…read morethere was any possible discount, senior citizens, Black Friday sale, cash, etc. Was abruptly told that no discounts exist and that they work very hard (as if I don't?) and then cut me off from asking anything else and went away. Ended up buying only one pair and found the others online 20% less with no tax or shipping. STRONGLY SUGGEST THAT THIS STORE BE AVOIDED. The owner of the store should consider firing the manager. The actual salesmen were not an issue.

    Globe Shoes is a family business that has been around for about 70 years. I've purchased my shoes,…read moreespecially dress shoes and boots, here for over 30 years. Thirty years ago, shoes stores were ubiquitous. Globe then focused on having an unusually large range of shoe sizes with 50,000 pairs of shoes in stock. Now it is one of the few brick and mortar stores left. Add it seems to be the only one that handles unusual shoe sizes with a large selection of shoes. As the proud owner of size 11W feet, Globe is the only game in town in NJ. Now the pricing is list, nothing special. When you have an unusual size, you're just happy from find shoes in your size. Sales for my 11W footsies are a foreign concept. Globe has always had a lousy return policy - seven days, unworn and you only get a store credit. I always had more problems with the seven day limit than the store credit. I live an hour away, which meant I had to take my life in my hands to go to Route 17 finding the turnaround to get a store credit. I personally didn't mind the store credit because I was always buying shoes there. But if you aren't, this can really be difficult. And sometimes people don't either know the policy or think that Globe will bend it. They won't. So why go there? Where else can I try on seven pairs of black heels in 11W from three different manufacturers? Or find attractive dress winter boots? The sales staff is very experienced and not only find the shoes you've selected, but recommend shoes and brands, you hadn't known about. This aspect of customer service is stellar. It is worth the journey, now to Ramsey but it's still on Rte 17. But the customer service otherwise is nearly hostile. Returns are designed to be hard. Disputes over problems with shoes - ex. a strap that breaks - are handled adversarially. I've seen women near tears when they realize they're getting a store credit. Why did I go back? Selection of shoes. Ability to try on shoes. Staff fitting shoes are superior. I know the rules and will deal with them. Why won't they improve their return policy? I suppose because they don't have to. Maybe Globe has lasted for 70 years because they don't take returns. (But they do take returns on the mail order shoes! Probably because there's more competition on line, and they can't say you did try them on). So if they had better customer service for returns and problems, it would be five stars for simply having such a large selection and such good staff plus being a brick and mortar store. But four it is!

    Marshalls - deptstores - Updated May 2026

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