I live near this Marshalls and my guilty pleasure used to be shopping. there more than I should LOL However, this past weekend I went there to shop for sunglases, as per usual I loaded up my cart with much more meechandise than I intended. When I was finished shopping I got in line where I waited for almost a half an hour because they only had two cashier's working on a Saturday afternoon. This is the first epic failure of the day. when I left the store I ran several other errands so it was a few hours before I realized that the sunglassses Inlayed for were not in any of the bags the cashier handed me, even though I saw her ring them up. The cashier was working very hard and still had somewhat of a pleasant attitude. I think she thoughtfully set the glasses aside so they wouldn't get smashed which I appreciate, they just didn't make the trip back over the counter. In a previous world, the glasses would have been sitting there with my name on them and an apology from a manager that this happened. Unfortunately not at this store, also now would be a good time to mention this is the fourth time this has happened to me. When I returned rot he store later that evening he glasses were sitting back there but I brought the wrong receipt. The so-called manager was not only very unapologetic she was belligerent and rude. I shook this off and returned the next morning with the correct receipt, again there were only two cashhiers working and the line was very long, plus I had already waited in line and paid for these glasses and at this point Marshalls was basically hijacking my personal oroeprty. I got out my phone and called the store and asked to speak the manager. I asked her to for. to the front of the store and retrieve my glasses so I didn't have to wait in line. She again was very belligerent, told me I had to wait in line again to get my glasses and kept repeating over and over that the fact that I had to return to the store to retrieve items that I had already paid for "wasn't her problem." I find it hard to believe that at a time when big box stores are dropping. like flies that Marshalls would allow an individual. who has NO BUSINESS whatsoever working in any customer service related field s the helm. If she is truly the GM of this store I would be surprised. If anyone from the corporate office is reading. these review I would urge you to examine any footage of this incident, you will be appalled. read more