The store is smaller than I thought but that wasn't an issue because their inventory is amazing…read more Boots, jackets, hats, belts, they have it all and they have some pretty amazing things in there. I bought a belt, 3 leather jackets and some boots. My uncle wanted a pair of cowboy boots so I took him here. The employees are so kind. We went in on a Saturday. When I tell you the customer service is AMAZING I mean it.

The owner helped me size a pair of boot as I brought in all my boots to see what he thought. Then…read morelo and behold I saw a belt I wanted to buy elsewhere and I bought it from Helen's. He gave me free advice on my boots and I'll definitely be coming back! Thanks so much!

Phenomenal work for removing tough stink on my husband's leather shoes…read more I accidentally spilled laundry detergent on his shoes. Took them to a local leather shop for cleaning, but couldn't remove the stains completely. I then found this shop on Yelp. Decided to give them a call. They took up the challenge and executed it marvelously. Thanks Dan!

I respect the negative experiences of the other shoppers here, but I have always found Dan and Jill…read moreboth pleasant and easy to work with. Dan has shortened the sleeves of two leather jackets for me and done beautifully both times, and the way Jill calls their husky-mix Nadia an "old broad" always makes me laugh. The short hours of the shop are a bit annoying, but not a big obstacle and I'm going to keep coming here for any leather repairs I might need.

Exceptional shoe repair and exceptional pricing. George was very nice, clearly know's what he is…read moredoing, and the repair was completed couple of days earlier than planned with a simple courtesy phone call to say the shoes were done. I've gone to several cobblers in the downtown area that do not do as good a job and are much more expensive. So impressed by the service, repair, quality, etc.

Just picked up 2 pairs of shoes. I wanted rubber protection for the bottom of the shoes so they…read moredon't slip and last longer. Very messy job! There was black dye all over the shoes including the leather straps. My brand new pair of light gray heels (purchased for ~$400) look worn. Won't be returning!

Great place for western and rock'n'roll clothing and accessories. Owner was super cool and very…read moreinformative. You must stop here if you're shopping on Newbury St.

Funky little place. Nice people and helpful staff. Got a great cowboy hat and a pair of gloves…read more Lots of other cool stuff here. Worth checking out if you're on Newburyport Street.

Great work. I came in with a vintage leather handbag that had a broken strap. He was honest with me…read morethat the leather wasn't in great shape and even if he fixed the strap, there would be more issues down the line. I appreciated the honesty so that I didn't fix it without knowing it could be for nothing. But I opted to have it fixed and purchased his recommended leather conditioner. Only $15 for the repair. Maybe it won't last a long time but I love the purse and will give it the best chance it's got.

I have never written a review like this before and I won't pretend there are no spiteful feelings…read moreon my part, that would be a lie. However having gone through what I just did though and knowing the generally good reputation this business has, I feel like I owe it to others to at least try to get the word out everywhere I can and hopefully stop someone from making the same mistake. I had gone to Dave's once before and despite some customer service issues(they somehow lost track of the shoes for a few days) I was impressed with the repair job so I wanted to give them my business again. I took in the shoes my husband bought specially for our wedding to address a few scrapes from a fall he took during the reception. When I picked them up yesterday, they looked different in a way I couldn't place right away but the scratches were better and I had to get back within my lunch hour so I paid and left. It didn't process until I saw them out of the bag at home that they had totally polished over the unique burnished finish and made them a uniform dark brown, completely removing a large part of their charm(see the photos of the brown shoes I'm uploading for reference). My husband and I were devastated. We're not rich, nice shoes like these were an investment piece for him and held sentimental value for both of us. It could be they saw this as necessary to cover the scratches, I can't be sure. What I do know is that I was never asked or even told about it. Even all that by itself might not have been enough to get inspire me to write this review though, that is owed completely to how they handled it. I called them to complain. I won't lie, I was still upset and it probably showed in my voice. I made a very active effort to keep my words civil though and explained the issue plainly. I wasn't interested in anything except an acknowledgement and potential advice to fix this. Once I finished explaining, they hung up on me. I called back, ready to give them the benefit of the doubt that it was an accident (even if I doubted it personally). They picked up and immediately hung up again. Disgraceful. Entirely Disgraceful. To the owners: I took the shoes and paid you, I acknowledge that and realize I don't have the power to do much here. However, as someone who works just around the corner, I am going to do my damnedest to caution anyone I can away from you. That probably won't do a hell of a lot, but I like to think you won't get off entirely scot-free for treating me like garbage. If it also helps someone else stay away from my mistake, even better.

10/10 - I've been to various shoe repair places in Boston to fix my collection of vintage shoes, to…read morewhich I've been turned down by them all. Beacon Hill Shoe Instant Repair was up for the challenge, didn't even mention it being an issue. The owner sourced completely new bottoms (w/ extra traction as my primary mode of transportation is walking - didn't even have to ask him for that), new heels, fixed some niches in the leather, cleaned up the entire shoe and even fixed the zippers when I didn't ask. They look unrecognizable! Unfortunately, I don't have any "before" photos but next time I will. Very, very affordable too! I was quoted much more, for much less work at other shops. (He typically writes the price on the ticket he gives you when you drop off your items, so you aren't surprised with price fyi). Will be going back, I have like a dozen shoes I need fixing. Also I really like the ambiance of the place! The owner is very hardworking, thank you so much!!!! :)

These two "fixes" were promised to be unnoticeable. The first image is a mis matched thread color,…read moreuneven and upside down strap. On a Louis Vuitton neverful bag- the place is loaded with high end bags so I'm unsure how he has such a busy business is these are the repairs. The second is a crooked seam after this place resized and cut a Gucci belt. Again, two repairs promised to be quick, unnoticeable and maintain quality. Very disappointed!

The cutest store in Boston! They had cookbooks, hosting gifts, clothing, perfume, plates, decor,…read moreetc. Truly something for everyone! A great place if you're looking for a gift. They have dressing rooms in the back too. The employee was friendly and welcoming but gave us our space to just look around. I ended up buying a plate which had cute lobsters on it. I recommend adding Shake the Tree to your Boston itinerary!

Warning - never again - spoke to rudely as unwanted customer (potential thief). Rating was for old…read moretimes sake, was my local goto shop for 8 yrs for gifts for staff, trainees, donations . . . something changed - sad - hope for better for future customers

I've always had great experiences here with a variety of different salespeople. I own over 30…read moreMontblanc pens, and am very satisfied with each one. Not sure about the fussy people leaving bad reviews....maybe they are expecting something for nothing? Who knows. They always have the latest models in stock, and I like their accessories too. I will always be back.

They store do not office ANY RETURNS. If you buy online they do but in store they offer nothing…read more Awful experience. Awful feeling left in the pit of my stomach. I'll never, ever return to this store.