This place is terrible! Very sweet ladies working at the front desk, but the dental practice as a whole is a hot mess.
Simply put, I think they take on more patients than they have the capacity to service well; and the patients' mouths, pocketbooks, and stress levels unfairly bear that burden.
Currently, I am in the 7th month of being harassed by their 3rd party billing company, EVEN THOUGH I PAID IN FULL AT THE TIME OF SERVICES RENDERED. Speaking of services rendered, I think they did poor quality dental work in my mouth (see below). They also answer the phone maybe one out of every 13 calls I have made, don't check their messages, and never return phone calls.
On my several visits between May and July 2021, this place hasn't had a working phone system or email system, despite the outgoing message that says "We will return your call as soon as possible. All messages are checked every hour on the hour."
They are a bunch of liars!!
About the quality of care I received though:
1) at my initial cleaning, the hygienist was abrupt and in such a rush that she jammed the x-ray bite wings in my mouth so hard that I had cuts in my soft palate, cheeks, and under my tongue. She was not responsive when I cried out in pain. Dr. Acorn though was great in this appt, very informative and seemingly helpful.
2) when I had my second appt to have two teeth prepped for crowns, Dr. Acorn was clearly rushed: she seemed bothered that I had questions, and didn't want to take the time to answer them. She was in such a hurry to get to lunch, she left me in the hands of a technician to create, set, and finish my temporary crowns. She did not even stick around to make sure the crowns were correct (they were not) and one of the two temporary crowns broke right off my tooth as soon as I left the parking lot. It was a huge headache to schedule an emergency appt to fix the temporary crown: they actually wanted me to wait TWO WHOLE WEEKS with EXPOSED DENTIN and SHOOTING PAINS IN MY MOUTH for the permanent crown to come in-- pretty inhumane, IMO.
3) I spoke to the owner about that appt--he is a charming guy who seemed receptive and appeased me in the moment. He reassured me they were going to provide better care and better communication; alas, smoke and mirrors :(
4) the quality of the outsourced expensive permanent crowns I received is really subpar too. Either Marquette took a poor impression at my 2nd appt (due to rushing / hurrying to move on to the next patient?), or the lab that makes the crowns is unfit to be making teeth... Now I have two permanent crowns that don't fit, feel, or look like my original teeth did before they filed them down for crowns (so I cannot get a new impression). Also, the second of the two crowns radiates pain every time I drink something hot or cold, and also whenever I chew. I have called at least once a week for the last several weeks to reschedule an appointment to assess this debilitating problem (and also have them rectify the harassing billing issue), but no one has returned my calls.
Dr. Belcher was the dentist who took over in my emergency dental appt (to fix the faulty temporary crown), as well as the appt to adhere the new permanent crowns. I had a lot of anxiety after all the rushed, inattentive care I had received thus far, and while Dr. Belcher was sweet and friendly, she also did not seem keen to answer my valid questions about the status of my mouth. I was told many different things by many different people in this office and no one seemed to understand to my position: how confusing and infuriating it is to hear all these different "necessary" things to be done, none of them matching what the last person said to me: it would behoove y'all to communicate better internally so you have a cohesive plan to outline for your patients, and stop blaming and shaming the patient for getting confused when every Marquette Dentistry doc/tech/employee encountered says something different about your mouth. Almost makes it seem like they are making up problems to squeeze more money out from insurance and patients. read more
