if i can rate them zero stars i would, they absolutely took advantage of my 85 year old grandmother and signed up for a payment plan with a 32% interest. Did not call her insurance company to see the difference she could pay. do not go here! Carl the owner on the southwest freeway location does not care about patient care just making money! read more

At my appointment, they did a full set of X-rays and the dentist/dental assistant who did them was lovely. But they didn't clean my teeth. Instead, they took me to a conference room and gave me a printout of a long list of services to be done to my teeth. Then a man walked in, tossed a handful of branded trinkets on the table, and started talking about the practice's financing plans. I pegged the place as a ripoff. I gave them two stars only because the dentist /assistant (not sure which) was such a sweet person. This was a few years ago, at the beginning of the pandemic. read more

This place is terrible! Very sweet ladies working at the front desk, but the dental practice as a whole is a hot mess. Simply put, I think they take on more patients than they have the capacity to service well; and the patients' mouths, pocketbooks, and stress levels unfairly bear that burden. Currently, I am in the 7th month of being harassed by their 3rd party billing company, EVEN THOUGH I PAID IN FULL AT THE TIME OF SERVICES RENDERED. Speaking of services rendered, I think they did poor quality dental work in my mouth (see below). They also answer the phone maybe one out of every 13 calls I have made, don't check their messages, and never return phone calls. On my several visits between May and July 2021, this place hasn't had a working phone system or email system, despite the outgoing message that says "We will return your call as soon as possible. All messages are checked every hour on the hour." They are a bunch of liars!! About the quality of care I received though: 1) at my initial cleaning, the hygienist was abrupt and in such a rush that she jammed the x-ray bite wings in my mouth so hard that I had cuts in my soft palate, cheeks, and under my tongue. She was not responsive when I cried out in pain. Dr. Acorn though was great in this appt, very informative and seemingly helpful. 2) when I had my second appt to have two teeth prepped for crowns, Dr. Acorn was clearly rushed: she seemed bothered that I had questions, and didn't want to take the time to answer them. She was in such a hurry to get to lunch, she left me in the hands of a technician to create, set, and finish my temporary crowns. She did not even stick around to make sure the crowns were correct (they were not) and one of the two temporary crowns broke right off my tooth as soon as I left the parking lot. It was a huge headache to schedule an emergency appt to fix the temporary crown: they actually wanted me to wait TWO WHOLE WEEKS with EXPOSED DENTIN and SHOOTING PAINS IN MY MOUTH for the permanent crown to come in-- pretty inhumane, IMO. 3) I spoke to the owner about that appt--he is a charming guy who seemed receptive and appeased me in the moment. He reassured me they were going to provide better care and better communication; alas, smoke and mirrors :( 4) the quality of the outsourced expensive permanent crowns I received is really subpar too. Either Marquette took a poor impression at my 2nd appt (due to rushing / hurrying to move on to the next patient?), or the lab that makes the crowns is unfit to be making teeth... Now I have two permanent crowns that don't fit, feel, or look like my original teeth did before they filed them down for crowns (so I cannot get a new impression). Also, the second of the two crowns radiates pain every time I drink something hot or cold, and also whenever I chew. I have called at least once a week for the last several weeks to reschedule an appointment to assess this debilitating problem (and also have them rectify the harassing billing issue), but no one has returned my calls. Dr. Belcher was the dentist who took over in my emergency dental appt (to fix the faulty temporary crown), as well as the appt to adhere the new permanent crowns. I had a lot of anxiety after all the rushed, inattentive care I had received thus far, and while Dr. Belcher was sweet and friendly, she also did not seem keen to answer my valid questions about the status of my mouth. I was told many different things by many different people in this office and no one seemed to understand to my position: how confusing and infuriating it is to hear all these different "necessary" things to be done, none of them matching what the last person said to me: it would behoove y'all to communicate better internally so you have a cohesive plan to outline for your patients, and stop blaming and shaming the patient for getting confused when every Marquette Dentistry doc/tech/employee encountered says something different about your mouth. Almost makes it seem like they are making up problems to squeeze more money out from insurance and patients. read more

I went once here, but I haven't been in roughly ten years. Out of the blue today I get both a text and email from them saying I'm due for a check up. Strange. Not very organized to summon former patients that haven't been in ten years. read more

I went to this dentist office to get a tooth extracted.I specifically told the dentist n the assistant which tooth i was having problems with .The dentist extracted the wrong tooth i paid 268.00 for the mistake that this establishment made .I went right back the same day not even 5 min after my tooth was extracted trying to rectify the problem the head dentist told me she went by the xray.I said to her i know which tooth is hurting but ok i will wait n see after a couple days tooth still hurting went back now they want me to pay 268.00 again for the tooth i told them from the beginning was giving me problems.I would not recommend this establishment that doesn't listen to there customers.Trying to help a black own business never again read more

My teeth will have nightmares about this place for awhile. I originally went in to get my bottom permanent retainer re-glued to my tooth, and instead of immediately referring me to an orthodontist to get it fixed, one of their dentists tried to fix it and charged me for it. The retainer broke off my tooth that same day. I had an appointment to go in for a cleaning 5 days later, so I thought, "no big deal I will wait for my upcoming appointment". Then they canceled my cleaning appointment because they double booked the time so they pushed it out three weeks. I was so annoyed, but I waited for the appointment. When I arrived for my cleaning, I told the dentist what happened, as I was seeing a different dentist. The dentist told me I need to see an orthodontist to get it fixed. I tried to convey my frustration especially since my teeth have been hurting for a month now. Dr. Sheila tried to talk around my concerns and after a while gave me a half-hearted apology. The cleaning was by far the most painful cleaning I have ever received and after all the pain I endured, it still feels as if my teeth are not entirely clean. As I was checking out I expressed my frustration again with the initial appointment and that I was charged for a crappy fix that they shouldn't have attempted in the first place. They denied me a refund and said they should have charged me more and that I should be grateful for the price. After the poor care I received, the rude attitudes I encountered, and the all-around poor professionalism, I will not be going back to this place ever again. read more

I would love to give this place 5 stars. Dr. Belcher does great work but that's unhelpful if you can't be seen. If you like to keep appoitment times this isnt the place for you. They have a $250 cancellation fee, but it was okay for them to cancel my appointment for the second time. I tried to speak with the office manager Carl hoping to resolve the issue but after 2 weeks and at least 4 messages no one has called me back. I scheduled an appoint for Wednesday January 10 at 3:30 for a broken tooth which required taking off of work and cancelling meetings . I received a confirmation email and text (see pictures). When I confirmed via text my appointment magically became at 2. I called hoping it was just a glitch again, but was told I couldn't be seen ( where is my $250 for them cancelling). This was not the first time a glitch caused an appoint error they are aware of the problem and it hasn't been fixed for months. If you need to keep an appointment this is not the place for you. read more

Staff is really friendly, the diary time I went there I got a welcome basket. The wait time was great, in less then 5 minutes I was already inside talking to the doctor. The front office helped with scheduling the next appointments. Great overall experience. read more