The installation was a train wreck, and resulted in one workman banging and hammering for a12 hours to complete one room, a small hallway and 11 steps. Additionally, areas were installed improperly and we had to call them to correct these on at least 3 occasions.
The very expensive carpeting in our family room began to have a large shadow or stain in one area which could not be removed by me or a professional carpet cleaner. We called Mike to see what he could for us, since at the time of purchase, when we asked about a warranty, he said they always take care of their customers. Well, not this time. He said it was wicking that he believed we had caused, as if we were lying to him. In the end, he made absolutely no offers for a resolution, including a replacement rug at a discount.
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