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    Marmora Mini-Storage

    2.0 (1 review)

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    1 year ago

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    Storage Sense

    Storage Sense

    (5 reviews)

    I have been a customer of the Clermont facility for 7 years and never had an issue before these…read morepeople took over (Storage Sense). The first year they took over I Rec'd bill after bill that had different amts. I called and never red'c a return call from the mgr. I finally went over and spoke to her and found her to be rather arrogant. The bottom line is my bill has gone up 43%+ since they took over. Recently I Rec'd a notice that they didn't have insurance info for me and I needed to provide it to avoid them charging me for their ins. I immediately provided what they requested via email and the next thing I know my bill shows the ins charge. I called and spoke to a call center person who was no help and said she would have the mgr call me. Needless to say after a week the mgr had not called me back. I called again the and the person I spoke to said she would have the Dist Mgr call me back. After 4 days still no return call. I called a 3rd time and finally did speak to the mgr (who never apologized for not returning my call), she claims they got my info and credited my bill. We'll see what the next bill looks like. The problem with a storage service is they kind of have you locked in, who wants to be moving their stuff?

    **UPDATE*** Someone DID finally respond today and they…read moreapologized for not getting back to us sooner. They indicated that the Ac problem was now being addressed and they did, in fact, issue a refund. If we had been acknowledged sooner, we wouldn't have switched. We appreciated the response... we have been using this storage facility for over a year and it was fine until recently. i'm not sure if ownership has changed but something is clearly wrong. it is supposed to be climate controlled, but they have the heat on in 90+ degree weather. we have tried to have this situation remedied numerous times, and no one will do anything about it!!

    Marmora Mini-Storage - selfstorage - Updated May 2026

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