I took my 2010 ML 350 in for service and they definitely exceeded expectations. To start, super friendly service all the way through, with detailed explanations of what they had done diagnostically. In summary, I went in with four issues them to address/fix, and walked out paying $600, much less than I expected. Will definitely be coming back here. read more

I saw one of my favorite movies "Mr. Blanding Builds His Dream House". Mr. Blanding (played by Cary Grant) works for a New York AD Company. His assignment is to come up with a gingo for a client company that produces Ham. His idea "If it doesn't say WHAM it isn't Ham". Charlie and his staff are the best in Monterey County, if not all of Northern California. So, to paraphrase Mr. Blanding "If it doesn't say Marlowe Mercedes Werks it isn't Mercedes Works." Try Charlie once...you will never go anywhere else for your Mercedes. My 2004 E320 now has about 293,000 miles. Mercedes is a great car but without great service, it is just another car. read more

I drive a 350 ML and she is such a sweet ride, especially since she just returned home from a visit to her friends Nathan, Abraham, Ernie and Cary at Marlow Mercedes-Werks. What a great shop. They are so friendly and helpful. The door-to-door service is excellent and the work on my car? The best. Reasonably priced as well. I will ALWAYS bring her here. read more

Thank you for fixing my transmission. I had been to several repair shop. One told me I needed a new transmission. The other shop said they didn't know what was wrong and said it was my fault because I couldn't explain the problem. Marlow MERCEDES-WERKS installed a new shifting linkage and all is great. I bought the 2003 Mercedes used with 145,000 miles now it shifts like a new transmission and I can get all 6 gears. (It is a strand transmission that is why I bought the car.) read more

I have recommended Marlow Mercedes-Werks to all my friends and now to all Yelpers. Charlie and Co. are first and foremost honest, which to me is the most valuable trait when the consumer is not knowledgable about the subject matter (car repair and maintenance). The prices are fair and repairs are never recommended unless necessary - which had happened to me at previous auto repair shops. You will receive top notch service (auto repair and customer) at this business.. read more

There is great service, and then there is EXCEPTIONAL service - where people go above and beyond. THAT is what we experienced at Marlow Mercedes-Werks. On our anniversary getaway trip from LA, preparing to leave Carmel for our bucket list "top down" day drive along PCH, the convertible top of our 2001 500SL malfunctioned halfway down. I did a quick search for an independent Mercedes service provider nearby and found this absolute gem. This team stopped what they were doing to help us. A full 45 minutes later, Jesse Escobedo (who I later discovered was a Master Guild Technician!!) along with the help of 2 others, had our top locked down so we could be on our way. As if that wasn't enough, Cary Smith, Service Manager would not accept payment for their service!! After lots of thank yous, fist bumps and happily accepted tips, we were on our way. Not "top-down" as hoped, but even better ...full of gratitude for both their service and forever memories of their kindness. read more

See all

Overall, seems like a great shop. Had a few small issues and left my vehicle for a week. Made it back to pick the van up and nothing had been done. They worked with me to rush the work, which we know often diminishes quality. Very few of the issues I arrived with were solved but I was left with a $1700 bill despite numerous comments about "working with me on the bill." Maybe just an unfortunate occurrence, but my personal experience nonetheless. read more

These guys are great and way less expensive than the dealer. My brother is very happy with their service

was dealing with Nathan and he was extremely helpful and courteous, knows all Benz ins and outs on back of his head, I will highly recommend Marlow simply because of him! read more

They are total crooks! Not only do they not fix what was wrong with your car the first time, but your car somehow has something new wrong with it right when you drive off, I shit you not. I kept going back a few times so that they could fix their mistakes until I had a mechanic check out my car before hand the last time I went there and caught them red handed! read more

I was interested in purchasing a 1980 240D (diesel) Mercedes and so I took the car to Charlie at Marlow Mercedes-Werks to give me his opinion as to the condition of the vehicle before I would decide to buy it. He told me that he would perform a full check but not perform a compression test on the vehicle. I kind of thought that this was odd but left it up to him to tell me what was important in determining whether I should buy the car. As it turned out, I discovered that the very most important diagnosis to perform before purchasing a diesel car/Mercedes is to give it a compression test. I guess I trusted him too much and I was a bit naive, however, you would think that Charlie would have steered me in the right direction. The car burns a lot of oil and I plan on replacing the engine soon. Furthermore, after having thought about it a bit more, the woman who sold the car to me knew Charlie and recommended him because she had her other Mercedes repaired by him... Charlie was probably quite interested in keeping her as a client and and didn't think much of misleading me since I was a one-time only client. read more

I have owned Mercedes cars exclusively since 1992, here on the Monterey Peninsula. I have known Charlie since he worked (on my cars) as a mechanic at the local Mercedes dealer. Until Charlie opened his own shop, I always took my cars to the dealer. But I wouldn't take my cars anywhere else but Charlie's now. Besides being a Certified Mercedes Master Mechanic (a certification one has to compete for), between Charlie and his senior mechanics Roger and Derek, and his service manager Kerry, himself also a former mechanic, together they have over 100 years of Mercedes mechanic experience! And Sue, in the front, has over 30 years office experience with Mercedes. All formerly worked at the local Mercedes dealer. Now they work for Charlie. That ought to tell you something. The best thing I can say professionally about Charlie is that he won't let you spend money needlessly on your car. This is a shop you can trust will always place your interest first. Stop by and just meet them. You'll get a good feeling about the place. I often ponder buying a different model car than a Mercedes -- I've always lusted after some Jaguars. But the thing that causes me the biggest anxiety about making such a change is losing Charlie's place as my shop. read more

I was traveling for business and staying at a nearby hotel for a conference when I had a problem with the cooling system and overheated. Marlow's came to the hotel to get my car and fixed it fast. Charlie could easily taken advantage of an out of town traveler, but fixed it fairly and inexpensively. My '07 S550 4matic ran perfect for the 400 mile trip home. Very professional and personable shop. There is no doubt that this would be my repair shop if I lived locally!!!! read more

Very friendly and accommodating Indie repair shop. Better than the local Stealership, but best to get second opinion on their assessments of repairs needed. They recommended replacing the valve cover gaskets ($650) due to two perceived small oil leaks. Subsequently, I found out one leak was the oil filler cap and other was not gasket related. Thus, buyer beware. read more

I have owned Mercedes on and off for many years. While the local dealer does a very good job, Cary and Charlie at Marlow's go above and beyond. They have techs that know these cars as well as they can be known and they fix things and maintain you car right the first time. They are the best repair shop I have ever dealt with and I have dealt with a lot of them over the years. Very, very professional, friendly and they are price competitive. I would recommend them to anyone who has a new or used Mercedes without fail.... Rick Phinney read more

Absolutely genuine team you have put together Charlie! I was quite impressed and honored to get to meet and be picked up by You, the owner :) Nathan was a pleasure to work with as well. He was very informative and quite helpful. Cary was a joy to speak with and learning the history of Marlow Mercedes and just how many of my fellow co-workers have entrusted in your company. I look forward to returning to your establishment. read more

Excellent customer service after our second visit in a couple months. Nathan and the mechanics skillfully coordinated our emergency repair while we were on vacation. We had piece of mind and knew the car was in great hands. There is no better place to bring your Mercedes on the peninsula! read more

Thank you Marlow Mercedes-Werks! I have found my place for all my car needs. Sue is amazing - kind, extremely knowledgeable and efficient. My car is running like a dream. I hope I don't have to see you for a while...but when I do, I know I will get great service. read more

My husband and I both have Mercedes and have never received such great service and fair pricing . We recently purchased another Mercedes and one of the main factors was the quality of the car and knowing we could bring it to be routinely serviced and repaired through the knowledgable staff at Marlow Mercedes . We can't recommend them enough!!!!! read more

Their service is really good. They also have really good prices and products and are way better than the dealership. Also the workers were nice an knowledgeable. I recommend to all who need a good tune up for less. read more

I have owned several Mercedes Benz cars since 1990, and have always dealt with my local dealership. After experiencing a diminishing sense of customer service and high prices, I decided to look at alternatives on the Monterey Peninsula. Christmas day 2110, I broke my timing chain on my 1998 500SL, basically because I was going to a local mechanic that had not been trained by MB and did not know what to look for on a 100 mile check-up on my type of car. I was referred to Charlie Marlow, who showed great patience in assisting me in making the decision to fix my car or buy a newer one. I have never experienced such compassion & kindness from a car repair shop. I was so lucky to find Charlie Marlow and his extraordinary staff at Marlow Mercedes-Werks. The customer service is spectacular, the work on my car first class and the prices are fair. I will always own a Mercedes Benz, so that I can continue to support Marlow Mercedes Werks. read more

Outstanding customer service & attention again!! Even with a last minute scheduling conflict on my part, Nathan accommodated the change effortlessly: got me in the same day, arranged a ride back to work for me as soon as I arrived (thanks Chriz), the car repairs were completed earlier than quoted, and shiny clean! Best of all, all repairs are explained in detailed and prices quoted ahead of time...with no last minute surprises. Everyone is pleasant, professional and trustworthy. You've earned my respect and loyalty! read more

Not only did we get excellent service, but the staff and personnel were very accommodating. They thoroughly explained everything that was going on with my vehicle and detailed what was needed along with the costs. This was one of the best experiences that I've ever had at a service center EVER! They also replaced one of the marker bulbs that had burned out, free of charge. Nathan was great! We will be return customers upon our next service needs. read more

The service is outstanding, and the staff is very personable, kind and patient. The owner, Charlie Marlow comes from years of being the "head tech" at the local Mercedes dealership and he and Cary Smith are a dynamic duo of knowledge and experience. I have an older model ML and when service is needed, they work within my budget and the team is so resourceful. The added perks of rides to and from the shop show their dedication to stellar customer service whether you have a new Benz or if you're rollin a 1999 ;) The drivers, technicians and office staff are clearly a cohesive team and it feels more like you're family when you bring in your car. I highly recommend Marlow Mercedes-Werks. My car has some non-critical problems, but when caught by the technicians, Cary and Charlie were familiar with all available solutions for each issue, even explaining the why and the how which I always find fascinating. This family-owned business is top notch. read more

Excellent service and professional staff. Thank you so much for taking care of our Benz. read more

If I could give 100 stars to Marlow Mercedes Werks, I would! If you're on the Monterey Peninsula, don't hesitate to bring your car here over the dealer. My check engine light came on. The dealer and a local independent shop wanted $150-$180 just to do the diagnostics. Marlow does the diagnostic for free ninety free! The reception area is clean and welcoming. They take you on a tour of the shop where they will do the work. They are knowledgeable, warm and friendly, and respectful. My Service Advisor, Nathan, talked to me, not my husband, since it's my car. The owner, Charles Marlow, chatted like he didn't have anything else to do all day. Their prices are fair and reasonable. They have drop off and pick up service, and after all that, they washed my car! (Embarrassingly, since I hadn't washed it in a couple of months.) In 50 years of car ownership, I have never been more pleased with the service I have received on a car. Thank you, thank you, Marlow Mercedes Werks! read more

I have been looking for three years for a competent, honest Mercedes Repair Shop and I finally found it. Charlie Marlow had been shop foreman for the local Mercedes Dealer for almost twenty years before opening his own business in nearby Seaside. His shop is clean, well equipped with all the most up to date equipment. I took my '92 300STE for a problem two other mechanics told me would cost almost $2000 to repair. Charlie found a disconnected hose, fixed it in about 10 minutes! Subsequently, he has performs other services in a most professional, competent manner. Great mechanic, friendly, honest and the whole operation just makes you feel like they really care about their clients, a real family operation. read more

Wow! I am so glad I was referred to Marlow Mbz. Charlie and Nathan took excellent care of my car. I needed some pretty extensive repairs and they communicated every step of the way. They are a class act and I felt well taken care of. Thanks guys!! read more

I have recommended Marlow Mercedes-Werks to many of my friends and there has never been anything but praise for this group. For widows like me who need someone to trust with car stuff to a friend of mine who is a total "car guy", Charlie and his group are professionals with a warm and courteous approach. They have been building their business based on word of mouth and giving excellent service to each and every client. Unqualified recommendation for Marlow Mercedes-werks! read more

GREAT SERVICE. Have been here several times and I come away feeling like I got great service and information without pressure or fear tactic about "needing" to do this or that. I will continue to take my Mercedes here. Glad to finally find I shop I feel good about. read more

The absolute best in the business. Honest, fair and very knowledgable. Always top-notch service.

Thank you as always Marlow Mercedes Werks - I can honestly say that every time I have brought my car in I have felt the same way leaving the shop. They are thorough, they tell straight up what the cost is going to be and will give you alternative options - unlike other places who will tell you a price and be vague and no other solutions to a problem you may be experiencing. Sue was extremely kind when I called her with questions and honest. Then of course the rest of the crew - Nathan, Cary, Jesse and of course Charlie - all very nice and through. I recommend this place with the utmost praise and confidence. They are honest, caring, professional, knowledgeable, and no BS! read more

Had occasion to journey to Charlie's. Going to get my car serviced at Marlow is a fun experience. My dog does tricks in the showroom, everyone is very polite and laughs at my jokes. On a recent journey I had a concern, so I called Cary and he talked me through it and was very reassuring. In a previous missive I noted that I had been passed up for the good customer gift bag. Naturally I inquired of the management. Being one of the first customers Charlie had (my client number is 008) they presented me with a gift bag and effusive apologies. Ms. Charlie called me "special". I then repaired to the new client lounge to inspect the "swag". The "swag bag" is a power color , black and inscribed with the Marlow logo. My first item of note was the coffee cup with the Marlow logo. Can't have to many coffee mugs. The next two items were astounding. A Mount Blanc pen and a Hermes scarf. Over the top. To complement the pen a pad of post-it notes was thoughtfully included. Digging around in the bag the last item I found was a ham and cheese sandwich on ciabatta roll. Mrs. Charlie must have thought I looked hungry. On my way home I was looking at the swag and realized I wasn't really a scarf kind of guy, so I turned into a nearby 7-11 and sold it to some tourists in the parking lot. Happy motoring! read more

What an incredible alternative to the dealership. Owning a Mercedes usually means you are stuck going to the dealership for service which is always overpriced and tends to lack customer service. This was my first visit and won't be the last. I scheduled a D Service appointment along with a battery replacement very easily online and got a quick confirmation. The customer service was awesome. I was stuck without a car and they personally drove me home and came and picked me up when the car was ready. That's amazing service! Upon completion of the service, they explained everything they covered. I have had the car for 5 years and never got a real explanation as to what each service letter meant. I just took it in when needed. They pointed out 2 other issues that needed to be addressed and explained the process and reasoning clearly allowing me to make a decision as to when I want to take care of them. I feel a lot more educated about my car now and would highly recommend them. While in there, I saw other customers who the service team seemed to know by name. All around it is a true family operated business in which the customers seem to become family as well. Definitely try Marlow Mercedes-Werks instead of the dealership. They are certified and also give you a great warranty. read more