My expectations were much higher than the actual results. My puppy was only five months old and likely too young to master anything beyond 'sit.' She was veterinarian-checked before her one-month stay, but returned very ill, diagnosed with hookworms. It took a month to stop her explosive diarrhea, which even led to seizures. A specialist out of state had to diagnose and treat her condition.
After her one-month stay, Heather, the trainer, was unfortunately unwell herself. She dropped off our puppy and then drove away, and we didn't see her for several days. While this wasn't Heather's fault, it left us feeling at a loss. She returned the following week and demonstrated that our puppy would listen to her when she offered treats.
I reviewed the training guarantee and called to request a partial refund of the $3,000 we paid. The guarantee states that you are the primary trainer, with Heather there to assist. She told me we must follow her instructions faithfully, that we are the trainers. That was part of the problem; we were not trained in her methods. After she said she would review her notes, we never heard from her again. We did not receive a refund.
This experience has been a valuable lesson for us--if something sounds too good to be true, it probably is. At least, we endured a costly month of babysitting. read more
