Mark has been servicing our heating and cooling system for 19 years. He has worked on the waterheater, AC, furnace, and installed a wall register.
Our heat went out last night, I called at 8am and he was here at 11:30am (he told me around noon). Had to go get the part and was back around 3;30pm. Problem solved.
There were times when I thought thought I was going to have a huge replacement bill since the furnace and AC are original with the 19-year-old house. Mark always seems to fix the items with a part and a little bit of labor. I have heard horror stories of having to replace AC units after five years.
I don't have a doubt with Mark, who have been doing this type of work for decades, when he tells what is his diagnose. He is a straight shooter and understands how to keep a customer for life. Never, ever had a upsell from him. His attitude is "don't worry let me see what I can do."
Honest is how I describe Mark. read more