1. Mark's Automotive

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Hutchins, TX

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Mark's Automotive

3.0 (2 reviews)

Services - Mark's Automotive

Routine automotive maintenance

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7 years ago

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Jo's Mobile Express

Jo's Mobile Express

(18 reviews)

Called for them to diagnose why my wheels kept locking up while initially driving off and all they…read moredid was scan the car for codes and told me the code for $120... for a cable i just had replaced abs speed sensor after telling him that he suggested its the ECU that Needs to be replaced. Power steering went out shortly after that and I haven't driving the car for two months. Took it to a trusted mechanic shop to diagnose again LAST WEEK and they confirmed it's the transmission that needs to be inspected by a transmission shop. I'll remove this review if the transmission shop confirms it's the ecu as well that needs to be replaced. (Response to owner) There's no issue I was waiting to confirm if the diagnoses given to me was correct to right my review. Forgive me for not remembering it was 125 exactly but , $125 for what auto zone does for free was my issue . I was expecting a real diagnosis by a mechanic to pin point the issue with accuracy and given a game plan not a simple computer diagnostic test that was for a code I already knew it had.

I'm very disappointed. The mechanic came out late due to a traffic stop by police and we let that…read moreslide. When he finally got started, He went under the car and an hr later tells us it's going to take more time to replace the part and that he scheduled other appointments so he would come back the next morning to complete the job. We even let that slide. The mechanic never showed up the next day. I even sent a text. He responded that he would call but there was nothing. I wasted time trying to work with this company. Had I have known I could have gotten someone that was willing to do the work. I would never refer or attempt to use them again.

Firestone Complete Auto Care

Firestone Complete Auto Care

(10 reviews)

I have used the store in Huntsville for the last three years and for two of my vehicles. I have…read morelifetime front end alignments on both vehicles, and they have been very good to me. They are very knowledgeable and take the time to talk over the options for me, the cost and a timeline for repairs. I will continue to use this store and I would recommend them to my friends.

I have been going to Firestone for my vehicle service needs since I was 16, and had the worst…read morecustomer service experience I've had in my life with Doug at the Huntsville location. I got a flat tire off the feeder and happened to make it to this location coming home from work. I left my car in the lot and left a ticket for service the next morning. When I arrived right after the store opened the next morning with my mother-in-law, we were not greeted for about 20 minutes as the only sales rep was assisting someone else- totally understandable. Additionally, no one in the store, employees and customers, were wearing masks or any other PPE. He then asks for my name and aggressively told me he couldn't get my car to start, as the battery in my fob had died. So I showed him how to use it, was able to turn the vehicle on, and get it in the garage. Meanwhile, I'm told to wait for assistance. Next thing I know they have my car up and are conducting an oil change without first communicating what services they are doing. I ask for assistance from another representative, who says I had requested an oil change. When I questioned the service, Doug returned, held the ticket inches from my face and shook it mockingly, and said "Does it look like you checked oil change to you? Don't call me a liar!" Now, for reference, it did appear I had checked oil change, as I completed the ticket after dark and oil change was directly above the flat tire box. I expressed no emotion regarding the oil change, just asked for further clarification on what services were being performed on my vehicle since I had received no prior communication to this point. Because of my mistake, I was happy to pay $25 for an oil change BUT his response was totally unwarranted and extremely disrespectful at 8 AM. The remainder of the staff watched his behavior, and the same previous employer came to assist us from that point forward, but no one apologized for his behavior or offered any resolve for the lack of communication or unwanted service. This entire issue could have been resolved had they just confirmed my ticket prior to beginning services, but Doug's behavior and the other employees lack of a reaction will make me avoid this location at all costs going forward.

Mark's Automotive - autorepair - Updated October 2026

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