My 1998 Ford Ranger had all kinds of minor yet important issues that needed to get fixed asap. Marks got me in quickly and fixed everything at a reasonable price! And every person I interacted with was so helpful and friendly! read more

Marks Auto is our choice for anything mechanical for our vehicle. Josh is very professional, efficient and friendly. Our highest recommendations for Marks Auto!!! read more

We were traveling from out of town when we needed an auto mechanic for our truck. They were fast, honest, and had great prices. We definitely recommend Marks Auto! read more

Marks Auto was a God send!! we were out of town from grand rapids and at 10pm in chicago noticed a grinding noise. we made it to rockford and scheduled an appointment via google for 7am the next morning. we showed up slightly before 7 just in case it was first come first serve... and they took us immediately. before opening!! they checked everything over, identified the problem- a bolt missing on the caliper. they had a spare and replaced it with no hesitation. they thoroughly checked the brakes and rotors all around and sent us on our way with NO CHARGE!!! we were so stressed and had no clue if we would make it to our destination... thanks to Marks Auto we were able to get back out on the road by 8am and make it to our destination safely. THANK YOU! read more

Recently visited this place on a private car owner purchase inspection and they were completely transparent and honest even went the extra detail to advise of a possible replacement engine on the vehicle. Only wish I would live closer and this would be my place of choice for all auto-repair service! The service advisor Dallas and his team of technicians is the place of choice for anybody seeking auto-repair service in the Rockford area! read more

Great people great prices. An amazing place!!!! My car will never see another garage! 5star service without a doubt!! read more

Marks Auto Service - Rockford - Auto Repair Near Me - Rockford, Illinois

I'd like to thank Marks for the oil change today. I don't know how they knew I really needed a blessing but they gave me one today & took great care of me! Kindness still matters & these guys went above & beyond that, I'll most definitely be returning for all my auto needs! I'm always "paying it forward" when I'm able to, karma returned the favor today, sometimes it's just the little things that could make someone else's day, thank you all so much & stay blessed read more

I have been to Mark's auto service a few times to have my oil changed. They have always been kind and polite and I always make an appointment so you're not waiting to get your oil changed. I definitely will be back. read more

super friendly staff. They gave me multiple rides to and from the shop. They diagnosed the problem and got it fixed in a reasonable timeframe. The prices were fair. read more

I'm very grateful for Mark's Auto Service. Our car broke down late one night on the tollway and we had it towed there, based upon the recommendation of the tie truck driver. Mark's had the capacity to fix it the next morning. When I called in the first half hour after they opened, they had already looked at it and diagnosed the problem and they were actually calling me at the same time as I was calling them! They were done with repairs (fixing multiple issues) around noon. The shop is big, clean and well staffed. Awesome service. I hope that I don't need to use them again, but if I'm anywhere near Rockford, I'm going to Mark's! read more

I had van troubles while working with a coworker. I was able to get towed to Marks. Within a couple hours, I was given an estimate, allowed to approve the work, and picked up the van before noon the next day!!! Clean shop, great communications, and I drove away very happy! Dallas was extremely helpful in getting me thru and on my way! read more

They offer free diagnostic, which is cool and all.. IF YOU COULD ACTUALLY DIAGNOSE A CAR CORRECTLY. Was told it was something causing my issue, I took it elsewhere and they repaired something ENTIRELY Different, and it rectified my issue. The prices they charge for doing the work is absolutely insane. You can buy your own parts and only pay for labor at Alex's auto mechanic in Belvidere... read more

Honest! I took my car in for brake noise - you know the kind it makes when the pads are going bad. They took a look and found that the brakes were good and only needed a small adjustment. read more

If I could give 0 stars I would. I went in for a full synthetic oil change and when I got home and checked it, my oil was still dirty!! Don't go here. A manager was supposed to call to resolve this but never received a call so I had to go in. The first time I went there they told me it would be 30 minutes and I waited over 2 hours to not even get an oil change. BEWARE!!!!!!! read more

Marks Auto Service - Rockford - Dirty oil - Auto Repair Near Me - Rockford, Illinois

Very professional and courteous. They got my Jeep in and repairs done in a timely manner. I won't go anywhere else

I brought my car in to be fixed, they charged $700 and the issue I had with my car was not fixed at all. So I called, they didn't answer, I left a message, they never called me back, and now the car is a thousand times worse. I can't believe I was charged $700 for something that didn't even work. I can't afford that. They want me to bring it back in, but I don't want it fixed, as we're getting rid of it. I just want a refund, even if just a partial one. They are one of the most expensive places to get your car fixed in town. I mean, $700 and for what? read more

Awesome service! Presented list of things my vehicle needed and in order of importance! They obviously know people can't repair everything at once. All the guys in the office are very nice. read more

Yesterday 05/29/2019 I called Mark's with a simple honest question. ( Do you work on hybrids?) Answer was ( We sure do). How soon can you get here? 15 minutes later I checked in with them. I told him my 2003 Prius with 139,000 miles shut down on me every 15 miles. I told them that I could leave it with them that it was a gas saver spare. It went from the tech needing to run the codes to we need a $100 to run the codes to we believe it could be a bad cell. to it needs a whole new battery to they don't do them often so they needed to contact Anderson Toyota to it needs a major overhaul $7000 possible repair for a toilet rice burner that I paid $1700 for on Tuesday. What a con job. read more

i take my car here for a few change oil and dont even change the oil they just add more ans now my car needs a new engine... thats a horrible place dont trus thouse mother.... Fk...... read more

One week ago I brought my car in for the repair to one brake line. Before I could have my car towed and have Terry to take a look at it. A Spanish speaking man stated his name was Mike and he posed himself to be the owner of the shop. He continued to say that he had already had a private conversation with Terry about how much the shop was going to charge me. He stated that I would be charged $2,000 for my car's brake line without ever seeing the car the first. This same Spanish speaking man called me twice and left messages about asking me to bring in that$2,000 for my car to be fixed. I told Terry that 2 weeks prior I had my insurance company to come out and inspect both my 2 cars to report that both my cars were experiencing the same problem of needing the brake line fluid cups and lines to be repaired and replaced. Terry proceeded to say that not only do I need 4 brake lines done but I needed all rotors and pads to be replaced. There are only 2 brake lines that can be visually seen on the car. Terry tells me that by opening the brake lines from 4 ends counts as 4 brake lines in total. Terry gave me 2 typed estimates for both the back and front with the all parts to be $950 and the labor to be close near a thousand for brake pads (that are sold 2 to a set) and rotors, with 2 brake lines. I believe my back brake line was cut on purpose to the point where when touched the brake fluid ran down my hand. The car insurance inspector never documented that the back brakes were in need of repair. So this tells me that this shop goes and cuts customer's car lines so they can have something to repair and have the customer to be at their mercy. This was clearly a 500% to 700% mark up of severe price gouging, on both the parts and the labor. As I had to sit and wait for my car to be towed back to my home ; I also witnessed how the other customers were being gouged on price and labor : one couple was charged $500 for a simple tune up ( problem with a spark plug that only cost 69 cent), another man was charged $1600 for a gas gasket and he stated their was a line in his car that was damaged, and he also had to rent a car to complete his out of town trip. read more

i called them and asked if they patched tires they said yes took the tire off the pick up and put it in the car fast service but the plugged the tire not patched the tire there is a difference asked how much air pressure they put in as i forgot to tell them 40 psi he went out to the shop came back and gave me a thumbs up got home and checked the air pressure first thing 30 psi so they lied twice last time i will be going here read more

Took my 2012 doge caravan over on Saturday on a holiday weekend to get a wheel bearing replaced and they did everything possible to get my vehicle done that day. What a great bunch of guys there. The price was great and couldn't have a better experience with a shop. They just got all my business from now on. Thanks Mark for making this a better than expected experience. Shane goddard read more

Mark and his team are excellent. These guys really know what they are doing. The shop is large, nice and clean. They work on just about everything, bmw, Audi, Porsche also your everyday ford Chevy Chrysler. Everyone in the shop are very nice and approachable, definitely people that you can grab a beer with. If you usually go to the dealership, you have found your alternative! I give this facility 5 stars. Highly recommended to friends and family no matter what car you have or what problem is going on. Mark and his team can certainly take care of it, it seems like these guys have been there forever, so that's gotta count for something, right? But don't get me wrong, the place looks brand new. Definitely looks like they went through some major renovations. A+ shop! read more

After receiving a oversized 4-color glossy bulk mailing with a $19.95 oil change special, I decided to try this place. Went in with my flyer & asked for the oil change special. The counter guy took my name, address, make, model, etc. Then said, "That will be $43.95" I explained I was there for the special they advertised for $19.95. 'That is for semi synthetic oil and we are out.' I don't know what semi-synthetic oil is but I have never paid $43.95 for an oil change in over fifty years of driving. I left & went down the street to X perts and got my $20 oil change!! These people are a rip off & use false advertising to lure in customers. Peggy T. read more

This is the most reliable shop in town. I have always had great service. The staff is friendly and the waiting room is comfortable with TV and complimentary beverages. They also provide a shuttle service if needed. They have competitive prices and always look to getting you back on the road with quality parts. I went there a few years and a car ago and never went anywhere since. I would recommend this shop to anyone looking for great service and quality craftsmanship. read more

I had my car serviced (oil change) at a repair shop some 20+ miles from Mark's Auto Service. I didn't know at the time, but know now, that the company who changed my oil had overfilled my fluids, oil and antifreeze, to the point of antifreeze and oil leaking out of the car, covering my engine and underside. On my way to Rockford from my (not yet discovered) "oil-change-gone-wrong", I realized something wasn't right. I started to become overpowered by a chemical smell I couldn't readily recognize. It was so powerful I felt that I might feint. My head was spinning, I felt nauseous and confused. I pulled over and took a few minutes to overcome that very strange feeling of being close to feinting. I was very alarmed and afraid my car might have something very major wrong with it and might break down in the middle of the interstate. I finally made it to the first auto repair shop I could find (Mark's Auto Service). I was helped by a very nice employee who told me he would take a look at my car and try his best to figure out what was wrong. I was so happy someone could help me. I was very afraid being on the interstate like that, it had shaken my nerves, I had been crying (as girls do when they become frightened to that extent). A man with longer hair, older than 50, short in stature, (I believe this to be Mark, the owner) came into the waiting area to talk to me about my car. He was trying to explain to me what they had found wrong with my car, he used a lot of "car language" I couldn't understand, mostly because I don't know much about cars, and partly because my brain felt like goop from whatever chemicals I had been assaulted with just minutes before. He then told me the car was completely wet underneath, which was confusing to me. When I asked him what he meant by that he became visibly irritated, standing up quickly and saying "Since you can't understand, let's go, I'll show you whats underneath your car". He took me to my car, in the shop, and started to raise it with a lift. He had been speaking to me in an aggressive manner before we got to my car, however by now his attitude had become so obtuse and overbearing I felt I needed to say something. I told him to stop being so aggressive with me, and explained that I just needed help getting my car back on the road. In less of an angry tone and more of an annoyed tone, he showed me the bottom of the car. It was very wet with oil. I asked him if he may have found any lines that were disconnected or broken, he then said "It's not wet, so therefore the lines are intact" (or something to that effect). This didn't make sense to me because he had just told me the entire bottom of the car was "completely wet". So I pointed that out to him, saying "How can it not be wet when you just said the entire bottom of the car is completely wet?". He became so angry after I said that, that he then yelled across the shop "We're done, get the car down and pull it up front" He said this two or three times in the same aggressive manner he had since moment 1. I was completely dumbfounded by this, so I just followed behind him silently, with my head down, until we got into the front office. He never offered me any information I could understand, he never gave me a solution to ANY of the problems I had, he never asked if I would like my car repaired, and then never gave me the chance to have it repaired, as he was now barking orders for other employees to take it out of the shop. I am truthfully unsure of why he treated me this way. One theory is that because I was so visibly shaken from my ordeal on the interstate, he may have been uncomfortable talking to a girl who was crying..? However; that doesn't really explain his aggression towards me. He purposefully made me feel inadequate because I had a hard time understanding his, seemingly, contradictory statements about my car. He embarrassed me in front of a lot of people. He made it very clear to me that he didn't want me there; nor did he want my business. I was so frustrated and hurt by that mans treatment of me, I couldn't fight back the tears. I do drive an older car. I am not a rich person. However, I am no less important in this world because of those things. I deserve to be treated with respect, regardless of what car I drive or how much knowledge I have on a particular subject, or maybe more importantly, regardless of my gender. I do feel that if I had been a man, he would not have treated me that way. I will proudly admit that there were two other employees there that obviously noticed his behavior towards me and (sort of) came to my rescue. They offered me an explanation about my car I could understand, and even options of service! I declined their offer of service, as I had already been through way too much embarrassment. I did not want to speak or be seen by the man who had treated me so poorly. I will be filing a formal complaint. read more

After receiving an emailed coupon a $20 oil change, I booked a weekday afternoon appointment as I was well overdue. Even though I was a little late, they were able to accommodate me and get my vehicle in right away. I was in-and-out in about half-an-hour, including the inspection. The front office staff is always pleasant and professional. read more

One of the best places to go to take your car they are amazing and if it's gonna be expensive they advise of that before they do anything to make sure you actually want the service! They are absolutely amazing great customer service! Free soda, water and coffee and they have comfortable chairs and a very nice waiting room i recommend this place to everyone even if you just want to see what's wrong with your car they do that for free! Check them out next time your having car trouble!!! read more

This shop truly stands behind their repairs! They fixed a ujoint that they installed in April that just went bad again at no additional charge. read more

I was referred to Marks Auto Service by my brother when it was discovered during a routine oil change by Meineke that I had a leak in my radiator. The people at the Meineke shop on S. Alpine were like "oh it's not bad but I needed to get it fixed eventually" and gave me an outrageous quote. I then drove right to Marks and they showed me the leak. It was squirting out of my radiator! Not only did they fix it on the spot, but they charged way less than what Meineke quoted me plus did a lot more! The shop is super clean, comfortable waiting area, and I was very satisfied with the excellent service. read more

I was traveling from Missoula, Montana to Lansing, Michigan and I broke down in Rockford, Illinois. Thank God for Mark's Auto!!! Although they are obviously a busy shop, they managed to work my rig into their schedule, provided stellar customer service (including complimentary transportation to and from a nearby hotel), maintained clear and frequent communication with me about the status of my vehicle, and provided timely repairs. I was back on the road in just over 24 hours. A huge thank you to Terry, Mark, and the rest of the crew. Much appreciated! read more

I am from out of town. I was camping with my RV in a town about 30 mins away. Anyway, during my camping trip, I ended up trading vehicles and needed the brake controller from my old vehicle re-installed in my new one so I could tow my RV back home. I spent most of Saturday afternoon calling about 20 different places to try and get this thing installed. Nobody could get me in till Wed or Thurs and that is if they could even install this! Most places didn't know how or didn't want to mess with it. So, ready to give up, I made one last call late Saturday afternoon and called Mark's in Rockford. They said bring it in Monday morning first thing and they could do it. I was relieved. When I arrived at Mark's, I was immediately impressed with the friendly service and their ability to get my vehicle right in. My cost was reasonable and they had me in and out relatively quick. I waited in the lobby where they had a TV, free pop, free Kuerig coffee, and free WIFI. I watched TV and worked on my laptop while I sipped free Diet Coke. My only regret is that I do not live in Rockford to be able to utilize Mark's more often. This place is truly a gem when good quality auto service places are very hard to come by. Thank you Mark's Auto! read more

We were on our way through IL heading south. It was a Saturday afternoon. We realized that morning that the starter in our RV was finished. We drove along, never turning the engine off, looking for a place to get it repaired. Luckily we found Marc's. When we got there the gentleman at the front desk had an immediate command of what was needed, what they could do, there was no messing around. Then the team of mechanics stepped up and did their thing swiftly and smoothly. These guys are great! We have total confidence in the work they did. Besides being very professional in their work they were very polite, thoughtful, and friendly. Thank you Marc's! read more

Really great service! I went in on a Saturday with my check engine light on and less than 20 mins they knew exactly what was wrong. I'm not the best with cars and Marco was very helpful explaining to me what was wrong and the next steps I needed to take to fix it. Gave me a great estimate on how much the price will be and 3 days laters ( because I procrastinated) he had my part ready in the shop and was able to work around my busy schedule and fix my car on the following Saturday and it only took 2 hours! Drives so smooth now as if it was new. I'm very satisfied with the service I receive here from start to finish. And to top it off the actual price was lower than the estimate he gave me earlier that week when I was already okay with the higher price but of course I enjoyed the lower price even more. Everyone there was so friendly and helpful. My husband and I will definitely come to Marks with our business for now on. Thank guys really appreciate it! read more

The staff at Marks Auto is top notch! I've been using their services for the past 13yrs. Since then I have recommended them to all of my family and friends. The waiting room is something you expect from a resort! As always, thanks again Mark, Tad, Terry, Shane, Cam, and Brian! read more

Can't say enough about the customer service and just good old fashion courtesy. My wife was on her way to Madison,Wisconsin from Chicago to pick up my son from College for the Holidays. The car started making terrible thumping noises all of a sudden as she approached Rockford. In a panic and with no idea what to do, she called me. Marks Auto was listed in Yelp with a few good reviews so I suggested she drive there and see if they can help her. They were WONDERFUL. They put the car up on a rack, found the issue, fixed it and sent her on her way. They could have took advantage and pretty much charged whatever they wanted, and made her wait, as they were busy, but they did not. They worked on it right away as she explained her timeline for picking up my son. If you are on the road or just in the area and need some work done on your car, this is the place to take your car without question. read more

Heard a whirling sound from the rear wheel while driving on the expressway from Chicago; my wheel was hot and I knew there was a problem. My wife found this shop on line, and we pulled in around 1:30 on a Friday afternoon on a holiday weekend; this large shop had plenty of cars in the lot, and a number up on racks, but wasn't all that busy. They got us in right away. While I was there, two or three locals came in to discuss future jobs they were considering having done (I was glad to see that this shop seems to have do business in its community). The rear brake caliper had seized, and this shop got two guys working on the car and got us back on the road late that afternoon; as long as the tires were off, they did my front brakes, too, which I'd been dallying over. First brake job at 93,000 miles. I couldn't believe I wasn't stranded overnight: kids, hotel, hotel out of town paid for -- would have completely sucked! These guys were friendly, easy to work with, and struck me as honest, though I paid real "walk in" prices, i.e., no $79 brake special. Regardless, I think I saved money over what I would have paid in Chicago. (I've been ripped off and lied to plenty over the years, and these guys were straight up, though I didn't double check the hours against a shop book or anything.) Their work is covered by a nationwide warranty network, too, which is a huge bonus. I'd return without a second thought, though I hope it never comes to that! read more