Let's start by saying the service department was fantastic I was 470 miles from home in my…read moreelectronics went out on my Ford Maverick after being serviced at a dealership that I bought the vehicle from knowing that they missed tightened a bolt on the on the battery for a recall which they should have done correctly never did causing my family some grief I want to thank Matt and the service department doing a fantastic job and getting me back on the road in less than 45 minutes I will recommend you no matter what it is God bless and happy 4th of July

Mid-December 2025 I went to Riverside Ford Escanaba to purchase a 2025 Bronco for my wife. Since I…read moreknew one of the sales staff, I went to them first. Their "best" offer was ridiculously high, even with a family X-plan. They refused to budge and pretty much said "take it or leave it." I thanked them for their time and left. I cast a far wider net from the comfort of my home and laptop, and found a dealer in N. Indiana MORE than willing to negotiate, AND, for a 2026 model! I made my purchase, OUT THE DOOR, for nearly $6000 less than Riverside's "best" deal. The vehicle was delivered to my door by a husband/wife porter team, 480 mile one-way drive, as part of the deal. I paid exactly what I wanted to pay, OTD, the same price the Riverside people laughed at. So, if you want a new vehicle from ANY Riverside dealer in Escanaba or Iron Mountain, MI, DO NOT waste your valuable time with these sales people. They will rip you off in a heartbeat, and smile at you the whole time. Definitely go elsewhere. One of their salespersons called me mid-January asking if I was still interested in the vehicle. I thanked them, and laughed loudly, telling them what a great deal I got elsewhere. They weren't amused!

I purchased a 2025 Ram truck on 5/23/24 and on 9/13/24 it wouldn't start. It was towed to Riverside…read morewhere they replaced both batteries and returned the truck. The next day it wouldn't start and was towed back to Riverside and has been there ever since -- for the last 3 months. They don't communicate, don't answer their phone or return calls. Very disappointed to say the least. I have had to contact the corporate office to escalate the case and had to involve the Michigan Attorney General office. Either repair, replace, or refund!

I recently bought a new car from riverside in escanaba. The car had a scratch, and rather than wait…read moreuntil it was repaired before I purchased, they assured me they would take care of me. This is a new 2021 car. They told me If I bought the car they would send someone to my house, pick up my car and give me a loaner until my car was fixed as they would not use the body shop here in MQT, but had to be fixed at their delearship. I agreed reluctantly. Anyway, this is what service after the sale looks like at Riverside Escanaba. This is the condition of the loaner car they brought me. It was full of pet hair, doors, floors were sticky from spliage, garbage on the floors and door pockets, and the seats were filthy.

I just purchased my first brand new car. I went in looking for a used Chevy Malibu. I knew ext ally…read morewhat i wanted and they were completely honest with me that they payment would be about the same if i was to go with a new car. I walked out with a smile on my face. They had the car I wanted within a couple hours. I will not be buying from anywhere else. I worked with Jim for a sales man. He called me the next day to make sure I still loved my car. He even went out of his way to help get it to the body shop two days after purchase, I had hit a deer and needed repairs. I never understand why people always say they don't like Riverside. Personally I don't think they have ever gone there. Wonderful people, and wonderful service!

First I must admit that I am the most ignorant used car buyer alive…read more I utilized Riverside Escanaba three times and was sold a bunch of bs three times. A 2005 Yukon xl. Can't expect much got less. Second a 2008 Yukon XL never made it home, 54 miles and the oil pressure alarm came on and said stop. $1600.00 Now a 2016 Yukon Denali. $1500.00 in repairs still no air conditioning. Brake repair, ball joints replaced and alignment. Do not buy in Michigan no disclosure no recourse. I hate being lied to but good used car salesmen do it well. Can't understand why they need to screw you. Obviously very disgruntled and disappointed in what the used car industry has become.

A few months ago I purchased a used car from this dealer. I am so disgusted with this purchase…read more first of all there was no headlight on the passenger side. next the trunk opened and closed instantly - almost decapitating my puppy. Next the air conditioning did not work so all in all I have had to spend $2500.00 over the price of the car just to fix this stuff. I believe the dealership either did not inspect this car or just failed to mention these things. I would NEVER buy anything else from this place. Buyer beware!

Ok so as we all know going to a dealership for repair on cash basis can be expensive but getting…read moreOEM parts is key to right fit and longevity of parts! Place was clean other than an attack bug wanting my pizza, lol but spent two days getting my truck fixed but so far knock on wood it's working and feels good on the ride home so good job by the mechanic! I was worried about extra cost but they stuck to what they quoted thanks for that. People were on top of their game and personable, even sales. They had a bit of an issue getting staff in but took care of the issue and called to Let me know if possible shortage of techs the next day but it got done and thanks for the heads up peeps.

scammers. They got me. I wanted to test drive a vehicle and it had a wobble when hitting the…read morebreaks. The salesman said oh i know exactly what that is we can fix it tomorrow and it will be brand new. I should of known when he said "he knew exactly what it was" that it was an easy fix that he knew there was an existing problem but he continued to tell me the car was perfect and ran great and had no accidents. Later after buying the car the wobble came back maybe after a month and come to find out from car fax the war was in a previous car wreck and was labeled as a mild crash but still. The lies and deceitfulness just to get a car sale is so evil. Even after i told the guy i was in dire need of a car to be able to bring my kids back and forth to school every day on a 30 min drive there and back. Evil Evil Evil people.

Customer care after the sale is something I've taught to hundreds of dealerships across the…read morecountry. It's also one of the biggest complaints people have about dealerships. The lower trim fell off the door with less than 5,000 miles on the vehicle so I called their service manager and he said it wasn't covered under warranty. I bought this MAZDA on the employee plan because I worked as a MAZDA trainer for 8 years so I know it is covered under warranty. The service manager said it was due to ice buildup so it was due to lack of maintenance. Does that mean you can't drive a MAZDA in the winter??? Lol, no. After I explained this to him he said that he would order the part and fix it no charge. Why the runaround? He also said he would call when the part came in. He never called. Give me the service runaround and then not follow up... you just went from 5 stars to 2. The sales experience was fine but as usual, service blew it.

Ward's Auto Body performs excellent work. Put my car back together as good as new after a hitting…read morea deer. Thanks So Much!!!

They fixed my car super quickly and also cleaned the whole outside of it. got all the bugs off :)read more

I don't think they're very competent; they didn't seem to know what they were doing. I told them I…read morehad a low credit score and not to pull my credit and not to lower it any further so they kept pulling it everywhere behind my back trying to set me up With all this crazy financing that I told them would never work. I was working with Capital One for my own financing. They told me they would only pull my score if they told me first. As if. They were so hard up for a sale that they did all kinds of stuff behind my back. I will never give them my business I will go an hour out of town to someone else if I have to. I told them what I was willing to spend on a vehicle and they were trying to push vehicles on me that would be 700 or more a month with the vehicle and insurance. That stinks. I told them it would never fly. They lowered my score by approximately 30 points behind my back. I am pretty upset and I'm trying not to say anything nasty. What I really want to say is &!@"/!!!