Mid-December 2025 I went to Riverside Ford Escanaba to purchase a 2025 Bronco for my wife. Since I…read moreknew one of the sales staff, I went to them first. Their "best" offer was ridiculously high, even with a family X-plan. They refused to budge and pretty much said "take it or leave it." I thanked them for their time and left. I cast a far wider net from the comfort of my home and laptop, and found a dealer in N. Indiana MORE than willing to negotiate, AND, for a 2026 model! I made my purchase, OUT THE DOOR, for nearly $6000 less than Riverside's "best" deal. The vehicle was delivered to my door by a husband/wife porter team, 480 mile one-way drive, as part of the deal. I paid exactly what I wanted to pay, OTD, the same price the Riverside people laughed at. So, if you want a new vehicle from ANY Riverside dealer in Escanaba or Iron Mountain, MI, DO NOT waste your valuable time with these sales people. They will rip you off in a heartbeat, and smile at you the whole time. Definitely go elsewhere. One of their salespersons called me mid-January asking if I was still interested in the vehicle. I thanked them, and laughed loudly, telling them what a great deal I got elsewhere. They weren't amused!

Let's start by saying the service department was fantastic I was 470 miles from home in my…read moreelectronics went out on my Ford Maverick after being serviced at a dealership that I bought the vehicle from knowing that they missed tightened a bolt on the on the battery for a recall which they should have done correctly never did causing my family some grief I want to thank Matt and the service department doing a fantastic job and getting me back on the road in less than 45 minutes I will recommend you no matter what it is God bless and happy 4th of July

I purchased a 2025 Ram truck on 5/23/24 and on 9/13/24 it wouldn't start. It was towed to Riverside…read morewhere they replaced both batteries and returned the truck. The next day it wouldn't start and was towed back to Riverside and has been there ever since -- for the last 3 months. They don't communicate, don't answer their phone or return calls. Very disappointed to say the least. I have had to contact the corporate office to escalate the case and had to involve the Michigan Attorney General office. Either repair, replace, or refund!

I recently bought a new car from riverside in escanaba. The car had a scratch, and rather than wait…read moreuntil it was repaired before I purchased, they assured me they would take care of me. This is a new 2021 car. They told me If I bought the car they would send someone to my house, pick up my car and give me a loaner until my car was fixed as they would not use the body shop here in MQT, but had to be fixed at their delearship. I agreed reluctantly. Anyway, this is what service after the sale looks like at Riverside Escanaba. This is the condition of the loaner car they brought me. It was full of pet hair, doors, floors were sticky from spliage, garbage on the floors and door pockets, and the seats were filthy.

I just purchased my first brand new car. I went in looking for a used Chevy Malibu. I knew ext ally…read morewhat i wanted and they were completely honest with me that they payment would be about the same if i was to go with a new car. I walked out with a smile on my face. They had the car I wanted within a couple hours. I will not be buying from anywhere else. I worked with Jim for a sales man. He called me the next day to make sure I still loved my car. He even went out of his way to help get it to the body shop two days after purchase, I had hit a deer and needed repairs. I never understand why people always say they don't like Riverside. Personally I don't think they have ever gone there. Wonderful people, and wonderful service!

Prior to moving to Minnesota, my wife and I purchased a used car from Riverside. The claims made…read moreincluded one owner, local trade, and that the owner was a reputable member of the community that worked for the Secretary of State. Aside from a "Clean" history, it was clearly indicated on the RD-108 "Application for Michigan Title and Registration" form that there was no damage or prior salvage. The car was priced appropriately, and the salesman even cut $500 dollars off the asking price right away. He claimed they didn't know much about the car, but I think he was lying. I took his word for it, and brought the car home. My mistake. The car didn't leave my garage in Michigan for 30 days. Why? Because it would not start after I had parked it there. What I found included a broken starter motor that was damaged by a failing flywheel. The oil pan drain was stripped out, and the sway bar was broken. Sway bars are very durable, so how did this one manage to snap? Keep reading to find out. I believe Riverside knew that the car needed major repairs and wanted to get rid of it ASAP. I will also assume some responsibility as I did not conduct a thorough inspection prior to buying. After 30 days of making weekend trips from Minnesota, I finally had the car fixed and on the road. This was only a minor problem compared to what we learned next. Upon arrival in Minnesota, I applied for a MN Title. I received one in 5 weeks that had a big red stamp on it. "Prior Salvage". I called Riverside and asked them what there history report said about the vehicle. The woman on the phone found the record and said there was nothing on the history. I paid for a separate vehicle history and found that before arriving at Riverside, the car was checked into Corey's Auto Salvage in Ingalls, MI. Damage type was listed as "Junk And Salvage". Deposition said "Sold". However, this report did not say when and where the car was damaged. I called Riverside again. I explained to the woman on the phone that my report said Corey's Auto Salvage on it. There was silence before she replied that the report they have listed a "Minor" accident in Florida. I asked for their report and she obliged. Upon reviewing their report, the accident was not minor. It is described as a front end impact that resulted in deployed airbags and the vehicle being towed from the scene. The next item on the report is that the car is being registered in Michigan. The date correlates with its arrival at Corey's. I called Corey's. They could not legally provide too much information, but told me exactly what I needed to hear. They only buy TOTALED vehicles from insurance. With this new information I called Riverside again. Coincidentally, the salesman who sold us the vehicle had called a couple weeks prior to check on how the car was treating us. I thought it was only appropriate that I talked to him. His demeanor quickly changed when I explained what was going on. To put it simply, I told him that I didn't want this to get stupid. They obviously sold me damaged goods. The Bill of Sale and RD-108 should be null and void. Give me my money back. You can have the car back to auction off or whatever you so choose. Needless to say. Riverside decided to act stupid. They claimed that they had no way of knowing and that the sale, although unfortunate, is final. We decided to pursue legal action. I contacted the best lemon law Lawyer in Michigan. She obtained a certified title history (This is a government document that goes into much greater detail about a vehicle history than any online history report). She had some bad news for us. The car had been totaled and was obviously the victim of a title washing scheme. Michigan is apparently too lenient with titling laws, hence you can total a vehicle out of state, and sell it to a Michigan salvage yard. They fix it, and alakazam you have a clean title. Her honest recommendation was to drop the case. The reasons being 1.) that the court costs would be very high. For example our next move would be obtaining a court approved appraisal of the vehicle which could cost $1500+. 2.) Riverside would likely exhaust us financially in court, knowing that they have the upper hand in a state that does little to enforce titling laws. 3.) Legal action would be very time consuming and we could not afford that as professionals working two states away. Lessons learned: Obtain 2-3 vehicle history reports to get a more complete history Don't purchase a vehicle from Riverside

A few months ago I purchased a used car from this dealer. I am so disgusted with this purchase…read more first of all there was no headlight on the passenger side. next the trunk opened and closed instantly - almost decapitating my puppy. Next the air conditioning did not work so all in all I have had to spend $2500.00 over the price of the car just to fix this stuff. I believe the dealership either did not inspect this car or just failed to mention these things. I would NEVER buy anything else from this place. Buyer beware!

Ok so as we all know going to a dealership for repair on cash basis can be expensive but getting…read moreOEM parts is key to right fit and longevity of parts! Place was clean other than an attack bug wanting my pizza, lol but spent two days getting my truck fixed but so far knock on wood it's working and feels good on the ride home so good job by the mechanic! I was worried about extra cost but they stuck to what they quoted thanks for that. People were on top of their game and personable, even sales. They had a bit of an issue getting staff in but took care of the issue and called to Let me know if possible shortage of techs the next day but it got done and thanks for the heads up peeps.

scammers. They got me. I wanted to test drive a vehicle and it had a wobble when hitting the…read morebreaks. The salesman said oh i know exactly what that is we can fix it tomorrow and it will be brand new. I should of known when he said "he knew exactly what it was" that it was an easy fix that he knew there was an existing problem but he continued to tell me the car was perfect and ran great and had no accidents. Later after buying the car the wobble came back maybe after a month and come to find out from car fax the war was in a previous car wreck and was labeled as a mild crash but still. The lies and deceitfulness just to get a car sale is so evil. Even after i told the guy i was in dire need of a car to be able to bring my kids back and forth to school every day on a 30 min drive there and back. Evil Evil Evil people.

Customer care after the sale is something I've taught to hundreds of dealerships across the…read morecountry. It's also one of the biggest complaints people have about dealerships. The lower trim fell off the door with less than 5,000 miles on the vehicle so I called their service manager and he said it wasn't covered under warranty. I bought this MAZDA on the employee plan because I worked as a MAZDA trainer for 8 years so I know it is covered under warranty. The service manager said it was due to ice buildup so it was due to lack of maintenance. Does that mean you can't drive a MAZDA in the winter??? Lol, no. After I explained this to him he said that he would order the part and fix it no charge. Why the runaround? He also said he would call when the part came in. He never called. Give me the service runaround and then not follow up... you just went from 5 stars to 2. The sales experience was fine but as usual, service blew it.

Ward's Auto Body performs excellent work. Put my car back together as good as new after a hitting…read morea deer. Thanks So Much!!!

They fixed my car super quickly and also cleaned the whole outside of it. got all the bugs off :)read more

I don't think they're very competent; they didn't seem to know what they were doing. I told them I…read morehad a low credit score and not to pull my credit and not to lower it any further so they kept pulling it everywhere behind my back trying to set me up With all this crazy financing that I told them would never work. I was working with Capital One for my own financing. They told me they would only pull my score if they told me first. As if. They were so hard up for a sale that they did all kinds of stuff behind my back. I will never give them my business I will go an hour out of town to someone else if I have to. I told them what I was willing to spend on a vehicle and they were trying to push vehicles on me that would be 700 or more a month with the vehicle and insurance. That stinks. I told them it would never fly. They lowered my score by approximately 30 points behind my back. I am pretty upset and I'm trying not to say anything nasty. What I really want to say is &!@"/!!!