Did an outstanding job in repairing my 2012 Yukon XL Denali after I jackknifed a trailer. Had to…read morereplace my left quarter panel and repair the bumper plus some behind the panel structure. Vehicle was returned to me looking like a new vehicle inside and out.

I had two unfortunate situations in the last couple of weeks with different vehicles. The first was…read moremy own car broke down in downtown Iron Mountain at 11:30 at night. My car could not be towed and needed to be flat bedded to a local body/repair shop. Wade Edward's was on the scene 10 minutes after receiving my roadside assistance call. The second occurrence was with the rental car I had to replace my car, which had a tire blow out. After waiting in the phone for almost a hour and a half with the rental company's roadside assistance, never speaking to a human being, I decided to hang up and just call Wade. Once again, Wade came out to give to change my tire within 15 minutes of my call. He was great to work with in both instances. The first night, he took the time to help me and my dog, who was riding with me in my car, get to our local destination by around midnight. As for the tire blow out, when he realized it was on a rental and that I would be responsible for the repairs, he invited me to come into his dealership to have his team see if the tire could be repaired at no charge. Unfortunately, I ended up needing to replace a rental car tire but his staff took great care of me. Awesome experience. While I'm not certain of this, I suspect they gave me the "Friends and Family" discount. I really appreciate all his and his team's help. I'm a long way from home and it was nice to meet some people who are just good people and cared about me/us. If I was in the market for a new car, I would be very confident in giving him and Edward's Automotive my business. Maybe I will anyway.

We Purchased a used 2003 Sequoia for a 16-year-old child (with his savings) during the purchase the…read morevehicle had an engine light come on, the mechanics at the dealership tried to diagnose the issue but had no luck and the code went away (that should have been a warning sign). The salesman said they had not changed the oil so I drove it directly to a quick lube, the employee at the quick lube told me there was antifreeze in the oil. The vehicle was taken to a mechanic and we found the engine had significant damage and needed to be replaced, the mechanic also notified us that the vehicle had significant frame damage and previous frame repair, none of this was disclosed at the sale. After contacting the dealership several times I finally received a callback, I explained everything that had happened expecting they would do something to help but unfortunately all the responsibility was placed on the customer claiming we had an opportunity to inspect the vehicle and we bought it as is. I'm not a mechanic, I had no idea the vehicle was not inspected by them, they gave me a copy of the vehicle history nothing was disclosed about frame damage. I can't at the moment prove the dealership was aware of these issues but looking at it now in hindsight I can see the red flags. 1. The Engine light. 2. Not returning my calls. 3. Selling the vehicle as-is. 4. Placing the responsibility on the customer. 5. Claim they did no inspection. 6. Not offering to help in any way These all should be cause for concern for anyone considering purchasing a vehicle from them.

Purchased 2004 Nissan Maxima. Next day experienced significant engine trouble. Was virtually…read moreun-drivable. They stood fully behind the sale. They covered total cost of repair, which is so far pretty significant. Bent exhaust valves at minimum. Very friendly people. No hassles other than inconvenience of driving a loaner.

Prior to moving to Minnesota, my wife and I purchased a used car from Riverside. The claims made…read moreincluded one owner, local trade, and that the owner was a reputable member of the community that worked for the Secretary of State. Aside from a "Clean" history, it was clearly indicated on the RD-108 "Application for Michigan Title and Registration" form that there was no damage or prior salvage. The car was priced appropriately, and the salesman even cut $500 dollars off the asking price right away. He claimed they didn't know much about the car, but I think he was lying. I took his word for it, and brought the car home. My mistake. The car didn't leave my garage in Michigan for 30 days. Why? Because it would not start after I had parked it there. What I found included a broken starter motor that was damaged by a failing flywheel. The oil pan drain was stripped out, and the sway bar was broken. Sway bars are very durable, so how did this one manage to snap? Keep reading to find out. I believe Riverside knew that the car needed major repairs and wanted to get rid of it ASAP. I will also assume some responsibility as I did not conduct a thorough inspection prior to buying. After 30 days of making weekend trips from Minnesota, I finally had the car fixed and on the road. This was only a minor problem compared to what we learned next. Upon arrival in Minnesota, I applied for a MN Title. I received one in 5 weeks that had a big red stamp on it. "Prior Salvage". I called Riverside and asked them what there history report said about the vehicle. The woman on the phone found the record and said there was nothing on the history. I paid for a separate vehicle history and found that before arriving at Riverside, the car was checked into Corey's Auto Salvage in Ingalls, MI. Damage type was listed as "Junk And Salvage". Deposition said "Sold". However, this report did not say when and where the car was damaged. I called Riverside again. I explained to the woman on the phone that my report said Corey's Auto Salvage on it. There was silence before she replied that the report they have listed a "Minor" accident in Florida. I asked for their report and she obliged. Upon reviewing their report, the accident was not minor. It is described as a front end impact that resulted in deployed airbags and the vehicle being towed from the scene. The next item on the report is that the car is being registered in Michigan. The date correlates with its arrival at Corey's. I called Corey's. They could not legally provide too much information, but told me exactly what I needed to hear. They only buy TOTALED vehicles from insurance. With this new information I called Riverside again. Coincidentally, the salesman who sold us the vehicle had called a couple weeks prior to check on how the car was treating us. I thought it was only appropriate that I talked to him. His demeanor quickly changed when I explained what was going on. To put it simply, I told him that I didn't want this to get stupid. They obviously sold me damaged goods. The Bill of Sale and RD-108 should be null and void. Give me my money back. You can have the car back to auction off or whatever you so choose. Needless to say. Riverside decided to act stupid. They claimed that they had no way of knowing and that the sale, although unfortunate, is final. We decided to pursue legal action. I contacted the best lemon law Lawyer in Michigan. She obtained a certified title history (This is a government document that goes into much greater detail about a vehicle history than any online history report). She had some bad news for us. The car had been totaled and was obviously the victim of a title washing scheme. Michigan is apparently too lenient with titling laws, hence you can total a vehicle out of state, and sell it to a Michigan salvage yard. They fix it, and alakazam you have a clean title. Her honest recommendation was to drop the case. The reasons being 1.) that the court costs would be very high. For example our next move would be obtaining a court approved appraisal of the vehicle which could cost $1500+. 2.) Riverside would likely exhaust us financially in court, knowing that they have the upper hand in a state that does little to enforce titling laws. 3.) Legal action would be very time consuming and we could not afford that as professionals working two states away. Lessons learned: Obtain 2-3 vehicle history reports to get a more complete history Don't purchase a vehicle from Riverside

Charged me $105 per hour labor to install a new alternator; plus the retail ($139) value was marked…read moreup to $276. When I inquired with printed-off pricing information, the gentleman stated "that's our normal markup." I let him know I would never be returning. Total bill: $664.09. Thanks, Riverside, for the proper "Welcome to Escanaba."

Ward's Auto Body performs excellent work. Put my car back together as good as new after a hitting…read morea deer. Thanks So Much!!!

They fixed my car super quickly and also cleaned the whole outside of it. got all the bugs off :)read more

Give Larry (Mountain Man) a call just to here his answering machine recording. Lots of lower end…read moreused cars and boats - he will cut you a deal or look for a vehicle for you at an auction.

I purchased a 2025 Ram truck on 5/23/24 and on 9/13/24 it wouldn't start. It was towed to Riverside…read morewhere they replaced both batteries and returned the truck. The next day it wouldn't start and was towed back to Riverside and has been there ever since -- for the last 3 months. They don't communicate, don't answer their phone or return calls. Very disappointed to say the least. I have had to contact the corporate office to escalate the case and had to involve the Michigan Attorney General office. Either repair, replace, or refund!

I recently bought a new car from riverside in escanaba. The car had a scratch, and rather than wait…read moreuntil it was repaired before I purchased, they assured me they would take care of me. This is a new 2021 car. They told me If I bought the car they would send someone to my house, pick up my car and give me a loaner until my car was fixed as they would not use the body shop here in MQT, but had to be fixed at their delearship. I agreed reluctantly. Anyway, this is what service after the sale looks like at Riverside Escanaba. This is the condition of the loaner car they brought me. It was full of pet hair, doors, floors were sticky from spliage, garbage on the floors and door pockets, and the seats were filthy.

scammers. They got me. I wanted to test drive a vehicle and it had a wobble when hitting the…read morebreaks. The salesman said oh i know exactly what that is we can fix it tomorrow and it will be brand new. I should of known when he said "he knew exactly what it was" that it was an easy fix that he knew there was an existing problem but he continued to tell me the car was perfect and ran great and had no accidents. Later after buying the car the wobble came back maybe after a month and come to find out from car fax the war was in a previous car wreck and was labeled as a mild crash but still. The lies and deceitfulness just to get a car sale is so evil. Even after i told the guy i was in dire need of a car to be able to bring my kids back and forth to school every day on a 30 min drive there and back. Evil Evil Evil people.

Customer care after the sale is something I've taught to hundreds of dealerships across the…read morecountry. It's also one of the biggest complaints people have about dealerships. The lower trim fell off the door with less than 5,000 miles on the vehicle so I called their service manager and he said it wasn't covered under warranty. I bought this MAZDA on the employee plan because I worked as a MAZDA trainer for 8 years so I know it is covered under warranty. The service manager said it was due to ice buildup so it was due to lack of maintenance. Does that mean you can't drive a MAZDA in the winter??? Lol, no. After I explained this to him he said that he would order the part and fix it no charge. Why the runaround? He also said he would call when the part came in. He never called. Give me the service runaround and then not follow up... you just went from 5 stars to 2. The sales experience was fine but as usual, service blew it.

Mid-December 2025 I went to Riverside Ford Escanaba to purchase a 2025 Bronco for my wife. Since I…read moreknew one of the sales staff, I went to them first. Their "best" offer was ridiculously high, even with a family X-plan. They refused to budge and pretty much said "take it or leave it." I thanked them for their time and left. I cast a far wider net from the comfort of my home and laptop, and found a dealer in N. Indiana MORE than willing to negotiate, AND, for a 2026 model! I made my purchase, OUT THE DOOR, for nearly $6000 less than Riverside's "best" deal. The vehicle was delivered to my door by a husband/wife porter team, 480 mile one-way drive, as part of the deal. I paid exactly what I wanted to pay, OTD, the same price the Riverside people laughed at. So, if you want a new vehicle from ANY Riverside dealer in Escanaba or Iron Mountain, MI, DO NOT waste your valuable time with these sales people. They will rip you off in a heartbeat, and smile at you the whole time. Definitely go elsewhere. One of their salespersons called me mid-January asking if I was still interested in the vehicle. I thanked them, and laughed loudly, telling them what a great deal I got elsewhere. They weren't amused!

Let's start by saying the service department was fantastic I was 470 miles from home in my…read moreelectronics went out on my Ford Maverick after being serviced at a dealership that I bought the vehicle from knowing that they missed tightened a bolt on the on the battery for a recall which they should have done correctly never did causing my family some grief I want to thank Matt and the service department doing a fantastic job and getting me back on the road in less than 45 minutes I will recommend you no matter what it is God bless and happy 4th of July

I recently bought my KTM EXC500 from Cycle City. After looking around online for months, I…read morepurchased the bike sight unseen and had it shipped to Idaho. Lindsay V. was my main point of contact and she went above and beyond to make sure all of my many questions were answered right away- day and night. I am very happy with this experience and would highly recommend this excellent team to anyone shopping for bikes, ATVs or gear. Thanks again for everything Lindsay and Cycle City. Please add me to your stack of happy customers.