This is a pretty typical Marks and Spencers. Menswear on the first food, women's clothing on the ground floor, with a food section in the back. We visited to get something easy for dinner, and headed straight to the food area although we did note that there was quite a number of sale racks in the women's section on the way through.
We're used to the Pinner branch, which is only food, so the layout here is a little odd to us. For example, some of the ready to cook stuff from different ranges are on different aisles, rather than all together. But we got through it eventually and found something what we were looking for and headed to the self checkouts. There are four checkouts... two were out of action and the other two had some very slow people on them.
The woman looking after the checkouts partly cleared one of the broken ones and then just upped and walked away part way through it. We then had a pricing fault on something else we had and she argued with us that it was correctly priced. Instead of going to check herself (she wasn't doing anything else) she yelled across the shop floor to some poor student who was already dragging a metal cage pallet around. She called back the price and was ignored. A few minutes passed and the woman called to the student again, who went and double checked.
Now the woman tried to pass us off to two other staff members so she wouldn't have to fix the price. Needless to say, we ended up writing in with a complaint because this just wasn't appropriate behaviour as the staff member was obviously dodging work. read more
