Finally! Found a plumbing company I feel I can trust...I needed to replace an integrated kitchen…read moresink with an over countertop one. I was not looking forward to finding a plumbing service as past encounters have often left me feeling disrespected for time and even gouged for labour and 'delivery' of parts. Well, I found Universal Plumbing and Heating online and requested a job. Debbie was very quick to respond and Rob was able to attend the next day and communicated well his ETA. Once here, Rob efficiently completed the job and pointed out some welcome information about the plumbing. I am very happy with the results! And was pleased to pay a FAIR price for the service. Will definitely call on them again!!

We are super impressed with the fast, friendly, reliable, and honest service we received from Rob…read moreand Monica. They were wonderful. Upfront, and easy to work with. Our garburator needed repairing, and after explaining what was wrong, we were advised that we may have to install a new one. We were given quotes beforehand - the hourly rate for repair, and the cost if we needed a new garburator. The technician that helped us was very friendly and honest. We did not need a new garburator, and he helped us fix ours. He also showed us how to check/troubleshoot the garburator ourselves in the future. We would highly recommend Universal Plumbing and Heating, and will definitely use them again!

Tony, the owner, and Sohrab the furnace installer technician, both gave us exceptional customer…read moreservice. Tony purchased a very reputable brand Carrier gas furnace for us. Sohrab did a very professional and detail-oriented job installing our furnace. We appreciate Sohrab going the extra mile in cleaning up all the work areas after he completed the project.

Called in Tony to request a quote for gas fitting. He and the technician provided good service…read morewhich was competent as well as economical. A review of the old furnace by a technician provided a quote which was very competitive. Tony and his tech coordinated a call to BC Hydro to confirm the double rebate for the specific model, installed a brand new furnace with the installation of ducts. I would recommend Tony and his team anytime. Btw, a really friendly guy.

Excellent service. Ryan has done a few jobs for us; with regard to plumbing and our furnace…read more Always professional and personable, very helpful, answers all questions. Very much appreciate his work. Very reasonable rates - they will provide you with cost saving tips. Appreciate his integrity and that of the company.

I had a few issues with a leaky kitchen pipe and backed up shower drain and they promptly fixed…read moreboth in one visit. Very professional and easy to work with, I would highly recommend.

***Update 12/2019*** I really like this company and Rick in…read moreparticular, since he did such great work for me last year. But this year.... not so much. If there's one thing I have a hard time dealing with, even more so than mediocre or poor service, is being ignored. I worked in customer service for many years, and IMO, there's nothing worse than a company dropping the ball and ignoring their customers. If they're busy, just say so, so the client can seek out help elsewhere. If they don't know the answer to the problem or are unsure if they can commit to the job, just say so. I am honest and direct with people and I expect the same in return. There's nothing worse than being ignored, and waiting for calls from companies that never come. That's what happened with this company when I reached out to them this past October, when I had a leaking sink. I texted and left a voice message for Rick, (I left a few messages, actually), and he eventually did call back, apologizing for the delay, saying he was crazy busy. He asked me to send him photos of the sink's hardware and valves, which I did, and I said I really wanted this sink fixed before December, when my kids are in town for the holidays. He never got back to me. I left a voice message again and another two emails, saying hey, if he's too busy for this job, please let me know so I can find and hire another plumber. Just let me know. He never got back to me. My kids are now in town and, you guessed it, my sink is again leaking (after being okay for a few weeks, when I just tested it a few times before the kids visited) and I now even have some water damage (just caused in the past few days). I still think this company is great, if you have a big job I'm sure Rick would prioritize it. And they really do great work. But if you have a smaller scale job, I'm not sure you'd even get a call back. Even if you're a returning customer.

About a year ago we did a major Reno, which was pretty much a new build…read more We were incredibly fortunate to have Rick do all our of our plumbing. We really wanted to install in floor radiant heating even though it was a big ticket item. Rick from Peak to Peak came up with creative solutions to manage the cost and after living with it for a while, I can say that we are thrilled with the results. Rick is always available and responds immediately if we need something tweaked. He truly stands behind his great work. I cannot speak highly enough about Rick, not only his skills but also his fantastic work ethic and to top out off he is such a great guy. Everything was done exactly as promised and his estimate was bang on. He was very easygoing when it came to making changes. Not only would I highly recommend Peak to Peak, but I will absolutely use them again, and again.

Jim from Quick Plumbing seemed good when I first called him. He installed a new hot water tank for…read moreme and did a few other small things. However, shortly after, the pilot light went out. When I called he said it was probably "a draft," Rubbish - never had this problem with the old tank. Either the tank was faulty or the installation is. Pilot light goes out at least once a week, sometimes more often. Jim refuses to honour the warranty or his workmanship - won't respond to my calls or emails. Very unprofessional!

I am so happy that I went with Quick Plumbing & Heating for some work I needed done on my bathroom…read more Jim is very friendly and professional, he was right on time for our appointment and worked quickly while doing a beautiful job! Jim accepts checks as well as credit cards, which was very handy, and I don't think you could find a better rate in the city for the quality work he does. I would not only hire him for work in the future when I need it, I would also recommend him highly to friends.

Norman from Sunrise plumbing and heating serviced our air conditioning unit after moving into our…read morenew house. Norman was unprofessional, treated us like we were an inconvenience, and refused to provide us with a copy of the invoice. This wasn't Norman having a "bad day", because he attended our home on 3 different occasions and treated us poorly each time. We did speak to the owner of the business, Myles, who ended up providing us with an invoice and apologized for Norman's behaviour. Unfortunately, Norman left a bad taste in our mouths and we will be taking our business elsewhere for any future services.

I called about a particular gas stove problem. I was…read morecalling all morning looking to find someone to help. I called ten places, some of which only answered with hello and didn't even say their business name, or were rude without any suggestions whom I could call or simply didn't sound competent. Thomas from this company was professional, kind, took the time to help me and even explained where to look and get the help I needed, so even though he wasn't the right business he was kind enough to help point me to the right direction. Just because of that service I'm saving his info to call him again when I have a heating or cooling issue.

We just had our furnace serviced today and Jackson was very efficient and helpful. He explained…read moreeverything he did and was very thorough in his work. He also took some time to have a look at my fireplace because it hasn't been working for a while. We also had water damage in our attic from rats chewing through our pipes and he went in to have a look to give us a quote on repairing it. A couple of other plumbers we called refused to go into the attic unless the insulation was removed. I was really impressed with his attitude and his willingness to get things done. Thanks Jackson, you were great!

Just experienced the exceptional service provided by Jackson from Coppersmith Plumbing. Needed…read morehelp replacing my old hot water tank did not know where to turn or who to ask for help. BCAA looked up a plumber near my home and she said it's a highly rated company. So I can't speak highly enough about Jackson and his professionalism patiently answered all queries explained the reasons why certain procedures were required. A relief for a homeowner with not much experience with repairs. Thank you.

I enjoy doing business with Mannix (Ray) he has serviced my heating and air conditioner for 5 years…read moreand i have no issues. They respond quickly when called and are pleasant to work with. Value is great

Easy going and fast response. professional service with really talented staff. They have been…read morearound for more than 50 years and have been offering furnace, boiler, gas fireplace and hot water heater services and installation in north shore.