Excellent experience in ordering a replacement part for my Honda. I would recommend this dealership…read moreto anyone in the Sumter area.

Story time. I made an appointment and I needed get get 4 tires and alignment done Saturday at…read moreFreedom Honda. There was a rule changed that they can't use outside parts, even though I've gotten same service done and ordered tires from Tirerack and got them sent there over a year ago. Used them with no problems. I asked if I could come back and get my alignment done still. They said yes. Went to Discount Tire to get my tires mounted and balanced and went back to get my alignment. After waiting for some time, they tell me they're not able to do the alignment because they don't have time. Which was aggravating driving back and forth and trusted what they said. Made an appointment earlier in the week to get an alignment. When I got there, they told me they are no longer able to service my vehicle there. I asked why, they said because previous surveys I filled out, good or bad, hurt them. I reckon they have some sort of incentive scale with good surveys. Briefly talked with the owner and said "I'm sorry for being honest in the surveys. I didn't write anything nasty, just what I experienced. Didn't even go off on them why they made my appointment just to turn around and tell me they can't work on my car anymore. I think it's very juvenile and petty to do something like that over a survey and even making my appointment, making me come up there and waste my time. A simple phone call would of sufficed. Wild they confront a customer about a survey/review. I figured constructive criticism would help with the issues they have but they just take offense to it and worried more about bonuses than what the customer complaint is about. The owner did mentioned it wasn't a mom and pop shop, it's a dealership. Well, I understand that and that's why I wrote what I did on the surveys. There's a certain decorum and standard one has to hold. Tried my luck at Toyota, where I used to work at as well, and they were able to get me in and out in about 2 hours. No appointment, no issues, service writers friendly and acknowledge me, even if it was a "be with you in a moment". Some of the things I mentioned on previous surveys: Appointments should mean something. I shouldn't have to wait 3 hours after watching other people walk in without appointments get their vehicle in and go before my vehicle even gets brought in. Communicating with the customer should be like a proper conversation, not shuffling through papers, playing on the computer or phone, walking all over the place when we're in a fixed spot. etc etc TLDR - Don't give a constructive review/survey at Freedom Honda, could get you on a "no work on your vehicle anymore" statement.

Great job have used Dan for about 7 years. Very professional…read morehighly recommend knows the business well .

After owning my 06 4Runner for only a month, I damaged the previously pristine front bumper by…read morehitting a concrete post in my parking garage. There was NO way I wasn't getting it repaired. I got a couple estimates from a couple shops around the area (one body shop quoted me $600+ labor to replace the bumper). I also requested a quote from Newlook. I got the quote within 24 hours and set up the appointment right away. Price wasn't cheap, but totally worth it in the end. The level of communication and customer service that Dan and his team provide is unsurpassed. He laid out every step in the process for me, and the results speak for themselves. I ended up going with the premium service, because like I said, I wanted that bumper to be just as pristine as when I bought it. I'm glad I did! I highly recommend Newlook Body works for any imperfections in your vehicle. If I ever need work done in the future (which I hopefully won't), I would not hesitate to reach out to Dan again.

If you have kids, you will need Dents Automotive. I have known these guys for more than 20 years…read more This is a small shop off Rosewood and they are indeed the best. Ask for Rin or Rick.

I slid against a hwy guard rail as a car tried to merge into me. A dent in the metal piece in front…read moreof my drivers side door kept me from being able to open my drivers side door more than a foot or so to shimmy out. I stopped by Dents Automotive to get it checked out. They pulled me in and popped it out on the spot! It only took maybe 5minutes. So impressed by this adorable little shop! And I LOVE spending my time and money at local business. Definitely make this your first stop for body work!

Recently I had a fender bender. Another car hit me straight on. The damage was primarily my trunk…read moredoor, bumper and minimal items underneath. (I have a Highlander) I was told my car would be done in 4 days and it was completed on time. We received calls throughout the process to keep us up to date. Their customer service is excellent! They are friendly, communicate in a timely manner and ensure customer satisfaction. I highly recommend this company for auto repairs.

Truly they did an amazing job fixing up my truck! Even cleaned the cab which was going above and…read morebeyond! The front desk lady was very nice and explained to me their warranty policy, all the repairs, and even provided an itemized receipt! The repairs did take longer than expected but you just can't rush good work!

Repainted the top of my 2011 Sequoia and it looks brand new. Great work, communication through the…read moreprocess and recommend to me through a guy in the car business after local shop wouldn't do the job.

Super bad experience…read more I recently had a highly disappointing experience at Bowen's Collision. From the start, the customer service was subpar. It felt like they weren't interested in listening to my concerns or offering any real assistance. The staff was unresponsive and unhelpful, which set a bad tone for the entire process. The quality of the repair work was shockingly poor. The car was returned with visible flaws, like misaligned panels and a paint job that didn't match the rest of the vehicle. It seemed rushed and sloppy, as if no care was put into ensuring a proper fix. When I raised these issues, they were dismissive, giving excuses instead of taking responsibility. Moreover, the timeline for repairs was much longer than promised, and the lack of communication made it worse. I was left in the dark for days, having to constantly chase updates. They didn't seem to prioritize my vehicle or my time. Overall, Bowen's Collision failed in both service and repair quality, and I wouldn't recommend them to anyone looking for reliable or professional service. paint drpping who's paint the car I think he's don't know anything but paint car body filler putty on all the edges . Broken the rear door lock too many issues I wish I can give less than one star bad bad bad body shop . I wish stay with GARBIS body shop and never try Bowen's

It's been a few years since I had a door replaced and some paint redone after a collision with my…read moreneighbor. What used to be Jimmy Rivers Body & Paint still employs the same technicians. They do a very nice job, and I'm going to go back to them first before anyone else.

True professionals at this location. They got me in for an estimate and got the repairs done to my…read morecar quickly. Jody and his staff handled my repair with care and completed my repairs quicker than I expected. Will definitely recommend this location to my friends and family for their repair needs. Would definitely bring back my car here for any future repairs

My family has used Randy's Tire and Lube for a multitude of car issues for over 19 years. Randy and…read morehis staff have always been kind, caring, and fast with repairs. However, my last oil change turned in to a nightmare. Within 4 hours of getting maintenance service including an oil change and fluid top-off, my car started making some strange noises, and hazard codes started lighting on the dashboard (engine and a turtle- I thought the turtle was cute but turns out that turtle is the mean, snapping kind. You do NOT want to see that on your dash! ) I called, recapped the story, and they immediately came with a wrecker to tow and inspect my car. Much appreciated. However, during the course of all this, I spoke to 3-4 different receptionists, having to retell the incident over and over. Anytime I asked to speak directly to Randy, "he is too busy to talk. If he comes in the office, I will tell him you want to speak with him. But he is always in the back working, so that isn't likely." I'm sorry. WHAT?? I wasn't argumentative, I am familiar with this business as my father was a mechanic, I know coincidence isn't always causation. So I continue to be baffled at the lack of any communication on his (or the mechanic that worked on my car) part. They requested taking it to Specialty Auto for further diagnostics. They sent a video to Specialty of the horrible sound it was making before the engine completely stopped running...and one of the receptionists explained to me the car was already making that awful noise BEFORE the oil change. Why lie? No it wasn't. Furthermore, if the car was making a concerning sound they noticed while doing routine maintenance, why didn't anyone say to me, "hey, your car sounds awful. We should do further diagnostics." They have done that in the past and we have graciously accepted the offer and moved forward when and if they found anything wrong. Lying and completely refusing to speak to a customer when the engine of their car isn't working anymore after JUST getting an oil change is NOT the type of repair service I like. Turns out, it was a drive belt. Nothing to do with the engine nor the oil change. Something they surely could have helped with. But they didn't. Don't know why. A company that avoids problems by ignoring customers and allows staff to lie about the service is not the company for me. Sadly, we won't be back to Randy's Tire and Lube.

If you want a $20 "military discount " on over $3,100 service. This is your place! We will not be…read morecoming back. That's a 0.006%. If we were told the truth prior to us dropping off our vehicle, we would have taken our hard earned money elsewhere. They made it seem like it was a 5%-10% discount when we spoke to them. Don't tell people you offer a military discount when in fact that is not true.

The best in the business! They get the job done! Great customer service. More than satisfied with…read morethe swift repair of my car door handle. 10/10 Highly recommend!

Excellent craftsmanship and customer service. Travis is a perfectionist and will not be satisfied…read morewith anything but the best parts, paint, and body work. Morgan is amazing with scheduling and working with insurance. This is an outstanding body shop, well run, and very customer service oriented. Their work is the best. P.S. My wife is very demanding, very hard to satisfy, and it was her car that needed repair; she absolutely loves this shop and gives it the highest recommendation.