Mark Wahlberg Chevy in Avon, Ohio, has shown me time and again that it does not value the experience or satisfaction of its customer's. Save yourself much time and unnecessary aggravation by shopping at another dealership if your looking to buy a new Chevy vehicle. There are many dealerships that care about you as a customer longer than the day after you leave and spend $65k on a new vehicle. Management lacks professionalism, empathy, and humility. The sales associates don't follow up as they commit to do. The service department acts as if they are doing you a favor when you bring in your vehicle, as if you don't have numerous choices among their competitors. Do yourself a huge favor and buy a vehicle elsewhere. Below is the email I sent to the general manager who is still there, approximately two months ago with no response outside of an automated reply to call them and try to resolve the issue. I called today to see if they wanted to earn my business just one more time. I'm still waiting on a call back from "Scott" who stated he would call me back in a few minutes and it is 3pm now and I have not heard from anyone.
Rick,
I had far from a fantastic experience when I was in to buy a new Chevy Tahoe after I purchased my prior Tahoe from your dealership less than one year ago. I was very interested in building to order a new Tahoe if you didn't have what I wanted available. No one including yourself seemed to care and wanted to charge me $2500 over the sticker price for the new vehicle that you did have available. Even going as far as unprofessionally "joking" while stating that I got over on the dealership because I didn't pay over sticker on my last purchase, so on this visit I owed you. How unprofessional of a statement you delivered while exhibiting absolutely no empathy what so ever. I was under the impression my continued business was valued and appreciate more, as I also have brought my vehicle in for all service related needs. I was sadly mistaken. You also informed me the increase in sticker price was the bare minimum charged for good customers. I might add that is a slap in the face to say the least, especially for customers like myself who are working to build an ongoing relationship for mine and my families needs when it should be you working to build a relationship with me. After all, I believe that is the true meaning of world class customer service. Lastly, many Chevy dealers are selling any new Tahoe at $2500 over sticker, or at a "reduced sale" price which is the actual sticker price. Just wanted to respond to this email and sadly say I will be looking to purchase a new Tahoe at another Chevy dealer since I know someone else will take the deal.
Yesterday (9-26-2022), I went online and was prequalified for another purchase of a build to order 2023 Chevy Tahoe for Mark Wahlberg Chevy in Avon, Ohio, through GM financial, which is who I have my current loan through with my 2021 Chevy Tahoe. I was told I could not obtain a 2.49% interest rate on a new vehicle even though this is what I have now with GM financial and I would need to go through another lender (Lormet) at around 5%. I'm assuming this is because they get some kind of incentive to push them down the customers throat regardless of what they want. Mind you I have excellent credit which has not changed since the purchase of my first Tahoe from MWC. With this info I called GM financial to find out if keeping my 2.49% on a new vehicle purchase was unrealistic. They told me absolutely not, there is no reason I should expect this rate to go up if my credit score (+825) has not changed (it has not), and they must receive kick backs from the other lender. After calling today to attempt to place an order or atleast get assistance with the process, "Scott" informed me we would need to setup a meeting to see if they could build/order a 2023 Tahoe for me, as it depends on what Chevy will do. I explained that I built what I wanted with the options which were available on Chevy.com for a total of $76k. "Scott" informed me that it wasn't that easy and stated I would need to come in to the dealership. I told him I would come in and asked if I could call him back. Scott stated he would call me back in a few minutes and I have not heard back. Seems like more dishonesty and aggravation coming my way but it seems to be the Mark Wahlberg Chevy way. I am in shock that no one at MWC wants more of my money and I cannot get a call back or time of day from anyone. World class customer service and post purchase care about your customers is the way to get repeat and referred business. Neither of which anyone here seems to know, nor will you get from me. Thanks for showing me yet again you don't care about your customers so I can spread the word and help others avoid the worst experience they will ever have on a vehicle which is one of the very few biggest purchases a person will make in their lifetime. read more
