I have never been treated more insultingly by a business in my life. I brought in a jacket to have the sleeves shortened, which is about as simple as an alteration gets. I should've known right away to avoid this place - as I'm trying on the jacket to measure out the sleeve lengths, I look down at my wrists to get a good feel for it - and she *shouts* at me "NO, ONLY LOOK IN MIRROR". She did this twice. She asked me to button it up to see if it pulled the sleeves in. I started to button all the way from the top and she shouts at me again "UGH NOT ALL OF THEM." I chalked it up to them being busy and left my jacket with them anyway. She's explaining she'll have to reattach the cuff and stitch it from the inside in a super convoluted manner, so I ask "okay, so it'll be the exact same, just shorter?" She answers yes.
I picked it up last week and it seemed ok, but upon wearing it and actually getting to move my arms around in it instead of just holding them straight down at my sides in the mirror, I noticed they were cut shorter than how she measured them and the outside portion of the sleeve was uneven and cut shorter. I was informed this by another tailor I took it to fix it, who advised me it was too messed up to be fixed, but to try taking it back to the original tailor (here) to see if they could fix it. The stripes on the cuff also no longer lined up with the sleeve.
When I brought it back this woman was immediately confrontational and scoffed and laughed in my face. She denied that the sleeves were cut uneven. She claimed she explained the cuff wouldn't align with the sleeve and it was my fault I didn't pay attention (she did not say this at all, and as I mentioned, claimed to me it would be "the exact same but shorter")
I said I would be fine with just letting out the sleeve a little if possible, but she would stop mentioning that if I had just paid attention I would've known this would happen (another lie.) She and the other owner continued to laugh rudely as I defended myself, so I just took my jacket back and left.
The service was bad enough I'm looking into taking them to small claims court. I have never, ever been treated so rudely or unprofessionally by a business owner. You shouldn't come here even if someone paid you to let them work on your clothes. read more