We recently had a pidgeon problem on our roof which caused it to leak. I hired Burns Pest Control to resolve the issue. I had problems with this contractor not showing up and not calling, not explaining what they were going to do and the products they would use or why, getting our scheduling done, and a lack of communication when contacted. I had such poor service and the installer was rude, that I was concerned now about the partial work they did on my roof. This is not a review of Burns Pest Control so I don't want to elaborate on the issues I had with them. Suffice to say, when I was not happy with their service, I decided I better call some other pest control companies as I was unhappy enough to fire Burns Pest Control and let someone else finish their work. I live in a large community and saw the Maricopa Bug Busters truck in our neighborhood and remembered I had also seen them before in here. Maricopa is a small community. If you're not a good contractor, word spreads, so it meant something that I had seen their truck in here more than once. I decided to call Maricopa Bug Busters and was lucky enough to talk to the owner, Frank. I expressed my concerns and he patiently explained to me about the products Burns was using on my roof and gave me his time and attention like I was the only customer he had. He owed me nothing, but instead of blowing me off because he was busy, he gave me his opinion and told me he would be happy to get on the roof and give me his report. He took his time to explain all. He immediately alleviated my concerns about the products being used and we made an appointment for him to inspect our roof. All I got from Burns Pest Control was NO RESPONSE when I emailed their Customer Service Manager regarding my concerns twice. He reported that Burns had completed most of the work already and that he felt that they did a good job. All that was left to do was some netting around the turret. Since it was a small amount of work left and Frank was obviously busy with a lot of work (even offered to come over on Sunday which was his only day off), I elected to let Burns finish up what they started. Frank made such a good impression, I was sorry I didn't hire him in the first place. If I ever have an issue again, Maricopa Bug Busters is the only company I will call. read more