I've been going to this marianos for years. better than the jewel across the road IMO. Store is clean and the produce is always good. Where did kayla in the front go read more

I enjoy shopping at this store. One of the biggest reasons is that it is clean. You would think that to be a given for a grocery store ~ but that is not always the case. Just as I had begun my shopping, one of the employees ( and I wish I had gotten her name) came up to me with a new shopping cart that did not have wonky wheels. Totally unexpected. In their bakery section, there is a shelf marked for Irish Soda Bread. It was empty so I we and spoke to one of the bakery employees and was told they no longer make the soda bread. In the past they have carried it, year round. I guess now they will limit it to St. Patrick's Day. Bummers ~ bring back the soda bread. Not having shopped there in a while, I was pleasantly surprised to see they are back to providing grocery bags. I did bring my own ~ but won't have to in the future. read more

Needed sushi to take to a party in Bollingbrook. This location was only 5 miles away from my decision. Called in my order after reviewing menu's online. There was some confusion as to the platter's available. The sushi chef sold me on the Rainbow Platter which included 3 specialty rolls and 1 traditional maki roll. Price was 39.99 and included wasabi and ginger. All in all very fresh and a success at the board party that I attended. Mariano's does sushi very well for the price. Would do sushi board again for a party or a date night at home. read more

Mariano's - Sushi Platter: Rainbow - Grocery Near Me - Naperville, Illinois

Low stock, poor customer service, 20 year olds running the store. Nothing left to say

Once again I drive out of my way to Mariano's because of a "deal" in their flyer, guess what the item is out of stock. This time customer service deny me a rain check. I am so done with Mariano's read more

I visited your Naperville store this past weekend, in search of products I couldn't find elsewhere. I was extremely impressed with the superior customer service I experienced from three of your employees. Each individual far exceeded "above & beyond" while assisting me & deserves recognition for their service. These individuals are valuable asset to your company. Robin - Customer Service Jesse - Grocer Brian - Produce read more

This Mariano's store is close to a family member, that I wanted to buy some provisions for. Store had a very nice appearance. Shopped in the produce and deli and was happy with the selections. Not happy about the paper bags! One of them broke open removing it from my car at my destination. The grapes in the bag were heavier, and after paying about $ 8.00 for them, I wasn't happy about the bag breaking. Fortunately they were in a hard plastic shell and not ruined. I would have had a cat if the bag with the 2.5 pounds of potato salad broke open. I'm disabled with a lung issue, so making multiple trips in the heat wasn't happening. Years ago paper bags were phased out to "save the rainforest." What's old is new again. Green new scam. read more

Always more self checkout open then live people at registers it makes for a very frustrating shopping experience !!! Five people standing around watching me check out instead of opening registers-!!!! Very disappointing !!! read more

In the past I lowered the rating here several stars, b/c virtually every trip, I would be overcharged for something at checkout, compared to price on the shelf. Particularly but not limited to produce. Happy to say I think they have finally cleared up that annoying issue. It has not happened very much in past several months. Good job store manager! read more

The food offerings were good. It would be nice to see some more vegan options. The staff were readily available for questions about ingredients and food allergies. All that is needed to sit and enjoy the food is available in the store. The area is clean and inviting. read more

Mariano's - The hot food bar - Grocery Near Me - Naperville, Illinois

Out of stock often, on many items Sale prices and coupons not accurate Unfriendly staff Quality of meat and produce has deteriorated read more

Produce employees are very helpful. The store have good deals sometimes. Having a free account with them is beneficial for getting extra discounts. I do see the reviews about the old lady at the check out in the morning. I took off a star because sometimes it takes her awhile to help you out, even though it's not busy. read more

I just got home from the Mariano's on 75th street in Naperville. I went thru a check-out lane that did not have anyone bagging groceries. I looked over at the self-check out area and saw three employees standing and laughing with the woman working at the service counter. There were three regular lanes open and nobody was helping bag the groceries. All of the women saw that customers were bagging their own groceries and could really care less. What a joke! At Jewel there are always managers telling workers to go bag, get carts, or give someone a break. Where are the managers at Mariano's. Why pay three people to stand there and do absolutely nothing! Jewel will be getting my business. read more

Purchased items from Naper Blvd Marianos that were so inedible I had to return them. The employee at customer service indicated that she could not offer customer service until 8 am because she had no CASH in her drawer (first clue of a customer no service issue), it was 7:15 am. Immediately asked for MOD. She said MOD could not help. She lied. MOD can fix any refund issue because it is a large part of their responsibilities. Got an employee in the bakery to request the MOD. Barb appears and gives me my DIGITAL refund. This is how it should have gone: Me: Good morning, I need to return some items. Customer Service: I'm sorry customer service is unavailable until 8 am but I will call the MOD to help you. I'm sorry the product you purchased is unacceptable and thank you for your business. (Not necessarily in that order but close) read more

Mariano's in Naperville is still a solid 1 star. Reason, customer service, or lack thereof. The problem is their digital coupons and employees that aren't empowered to fix problems. Digital coupons are for VERY SPECIFIC items. You have to read AND understand the fine print. The latest fiasco was for blueberry muffins. The digital coupon was for "bakery fresh" muffins. When in the bakery section there was one table with muffins. No signs anywhere. No other muffins in the area. At checkout the muffins didn't ring up correctly. Someone came over to "help". He was of no use whatever. He wanted us to log in to our online account before he could help. He finally cancelled our entire order at the check out and told us to go to the customer service counter to resolve the issue. The woman at customer service (tallish, stringy blond hair and black and white plastic frame glasses) was completely useless and a little offensive. She told us we had the wrong muffins. She said the digital coupon was for "bakery fresh" muffins. My husband went back to the bakery section. There was only one table with muffins. No muffins behind the counter. No signs anywhere as to what might be "bakery fresh". We told her we no longer wanted the muffins. She took them off our order. read more

Tried to order a cake from the bakery. They told me that it would take too long to call a manager over. Then they told me since my event was next week, I could just come back and order the cake tomorrow. Super weird way to lose business. ‍ read more

LOVE LOVE LOVE the manager! My son loves Mariano's brand French toast sticks and the manager made sure to order more . He is elated ! read more

Mariano's - a person in a mask with a bag of chips in a shopping cart - Grocery Near Me - Naperville, Illinois

I hang out at the Marianos bar pretty regularly. They have awesome drink deals--$4 pints of beer on draft, or $3 glasses of wine. The bartenders--Susan, Rose, and Kate are all amazing. On Fridays they also have live music which is fun! The crowd is always friendly, and if you're looking for a snack you can feel free to grab something from the guac bar, a cheese board, sushi, or anything else the grocery store has to offer. I just wish there was a few more tables because sometimes the bar is so packed there's no where to sit read more

Frustrating that so many things I usually or used to buy here never seem to be in stock at this location. Special K breakfast drinks? Nope. The Rick Bayless Milk & Honey granola? Not lately. My parents don't have a problem finding them at the Aurora location. What's up? read more

Mariano's - Local products/brands - Grocery Near Me - Naperville, Illinois

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I still love Mariano's! And during this crazy pandemic, their drive up grocery pickup has been a life saver. I'm still able to get great produce and a quality groceries without having to go into the store. You can build you order line or in their app. Once it's ready, you drive to the store, park in one of the dedicated spots and call the store. They bring it out to your car, you pay, and they load it up for you. Easy peasy. read more

Still one of our favorite grocery stores... Maybe it's because they have a bar... and pints for $2... either way we love coming here! Another thing that this store does very well is their fresh grab and go section. They have everything from fresh made soups to pasta/potato salads and then even have a little grill where you can have your burgers or steaks cooked FOR you while you're shopping. Pretty amazing. Note, you can also eat your items at the bar which is a fun bonus if you plan on hanging around for awhile. It also seems like they are doing the best job they can to keep everything properly stocked during this time. They have hand sanitizers throughout the store and even the foot bar on the bottom of the bathroom door so you can open it hands-free. They also had a bunch of sanitizing wipes near the shopping carts/baskets for you to use. All the associates were keeping the lines moving as fast as possible, all while wearing smiles. Keep it up! read more

This Mariano's is good-sized and well-stocked on fresh produce. Their fresh-baked cookies are great and come in a variety of flavors like white chocolate cherry and chocolate pb chip. They even have live music on Friday afternoons near the bar (yes they have a bar...date night at Mariano's? ;D) Hot food bar could be better- we got dinner there on Wed night around 6:30. Most items were running low and/or dried out like they were sitting there too long. Of note, hot food bar hours are 10:30am-7pm so 7:06 you are...SOL! Decent grocery store sushi/poke bowls though they get sold out by evening. Indoor and outdoor cafe seating available if you're trying to grab a quick bite on the run. read more

Mariano's is one of the most visited my neighbor grocery store. Whenever I come here, I always spend more time trying to decide what i shouldn't get. Because I literally wanna get everything here. Their pies are to die for. I also love their selection the cooked food, the meat, the seafood, this deli has definitely a lot of options also. I'm so happy they open a Mariano's here. I also love that whenever I don't feel like cooking at home. I can just come here get something like steak/chicken or whatever is in the meat section and they cook it for me. While I look around and find more stuff to buy. I am absolutely so impressed by this store and all the people that work there! The customer service is out of this world! Thank you for being the kind of neighborhood grocery store I don't see a whole lot anymore. read more

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So they just started this policy of no plastic bags which I agree with. However now they want you to pay for the paper bags they always had. What a rip off. Neither Trader Joes or Casey's charges and has always had paper bags. Mariano's wants to be GREEN at your expense. Another political push on the people that nobody wants. I am finished shopping there. Ed read more

OMG is this heaven on earth or what?! I am sorry for underestimating you, Kroger, for you have really outdone yourself. Somehow I tend to avoid going to my local Kroger, but suddenly wish its sexier, sleeker, more beautiful older brother Mariano's were closer to me. I LOVE THIS PLACE! Walking in, I see a salad bar, an olive bar, a sushi bar... then there's an chocolate/candy corner, a sub corner, a bakery with all kinds of custom cakes and everything you could possibly imagine...then OMG there's a wine bar and an oyster bar!! The seafood and meat selection looks ah-maz-ing!! They also have a large selection of fresh vegetables, salsas, prepared salads, cheeses, fresh-squeezed juices and a trail mix bar!! I wish I were staying in Naperville longer so I could buy everything. Totally cannot wait to come back to town just to shop at this place. OMG love. read more

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So, yes, this place is huge and has a bar--and there's people there drinking all times of the day and night. The quality of their prepared foods is questionable. Cakes are awful but look awesome. The BBQ pork is okay. The beef in their hot food section is very fatty. Mashed potatoes taste kind of pasty and overmargined like they're from a huge container. Their homemade guacamole is great but they drastically shortened the hours it's available. I tried their aged parmesan and it tastes nothing like Whole Foods parmesan. The produce is okay. Their pre-cut veggies, though, were old tasting. I'd stick with fresh and nothing prepackaged, although their fresh squeezed OJ was great. Really check their dates, because they leave stuff for a long time on their shelves. Their canned, packaged, and cold goods have reasonable and competitive costs, so I often buy yogurt, crackers, coffee, pizza, and ice cream here. There's a few organic items.The other day, I tried to return some toiletries (unopened) that I bought for a major surgery and did not need, and the woman could not be less friendly re it, at the window. From their online policy, the only returns they should be questioning are food and flowers. So, not sure what her problem was, but she said, normally we don't take returns from our personal goods section. Whatever. Today, I'm returning Halloween candy today. Wish me luck! read more

Rude Old Lady Workin Self Check Out. Picked up Doughnuts, Cinnamon Rolls, & milk. I then headed up to the checkout & only one register was open with 3 people with full carts there so I headed to the Dreaded Self Checkout. I scanned the Cinnamon Rolls, then tried Doughnuts but there was no sku on the box, hit the button for the attendant to come and help. Waited for a bit & kept looking over she was talking to some co-workers waited a bit more looked over again then a line another costumer stood waiting behind me looking over again & finally she walked over & asked what's wrong I said the Cinnamon Rolls & Milk came up on the screen but when I typed in the number for the number for the Doughnuts 2505 but nothing appeared on the screen, she typed it & said how many ? I said a dozen. She then said "Oh you typed in the wrong number for a dozen Why Don't You Try The Right One", & walked away. So then I walked away as well saying "Oh I'm good ......I guess I'll TRY the Grocery Store Across The Street." Very rude & unprofessional she could of just helped me instead of a sarcastic comment & then walking away. read more

The good: Large store with bakery, deli, Starbucks, pre-made food/salad bar, juice bar, pharmacy and all non-specialty staple grocery items. Also the bar is fun and well-priced. The bad: Most everything else. Mariano's started off as a high-end grocery store, 1-step below Whole Foods, but that was years ago an now it's just a Jewel/Kroger with lipstick. Produce is average Prepared food is mostly gross Fish from the counter is always overpriced and terrible Bakery items look great, but don't taste very good Employees appear dead inside (I don't blame them) Grocery bags are always plastic (They've been out of paper on each of my visits for the last 3 years) Sale items/digital coupons make you buy 5 of a single item; unsurprisingly digital coupons never work and the staff can't help I live less than a minute away and really wish I could enjoy shopping here, but realistically unless I'm in a pinch, I'd rather make the 10min trip to Trader Joes. I never thought that a grocery store could get me so angry every time I shop, but I guess in that regard Mariano's is a real WINNER. read more

I hate shopping. I did come to this store when they opened and dragged along tonight with my wife. As I waited for her at the deli counter I was struck by how quickly this place has changed. It has been two years. The place is visibly dirty. I first noticed how dirty the concrete was at the entry. Not just the normal debris from the day but really a lack of deep cleaning. Maintenance is lacking also. Corners of cabinets repaired with duct tape and damaged signs abound. Hours signs at each department with crooked numbers. Lack off detail at each display. As an example- a sign above an end cap of bottled water says $2.00 with card. The sign near the floor says $1.88 with card. I sure hope the lack of maintenance cleanliness doesn't extend to storage areas and food service sanitation areas. Is this the Kroger difference or just a new poor manager? read more

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I shop at mariano's everyweek ,but never went to this store before. At the finish of shopping l went to check out and they charged me 10cents per bag. Not because of a city ordinance but for them. I went and complained to the service manager who told me they were a pilot program store.when l turned and walked away she flipped me off behind my back not. Knowing my wife was in line watching. When l called to complain l discovered they have no one in USA. All based out of America. read more

Major downside the last few visits and today takes the cake. I usually love shopping here weekly. Today everything looked terrible from the hot food bar, to the empty lettuce shelf, to the empty deli sandwiches, to the overripe avocados, to the sad looking raspberries and blackberries and tiny blueberries, to not having the popcorn or hotdog buns I usually buy. This means I'm gonna have to make a trip somewhere else, which is a major inconvenience. I don't know why they have been going downhill this past month. read more

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Just made my last visit to this store. As a premium store, I have different expectations. The prices I paid were very premium, but the services were anything but that. The store was busy, but no one seemed to notice. Waited in line for a while because of a lack of cashiers. Worse yet , NO BAGGERS. Adding insult to injury, I had to bag my own groceries and was CHARGED 50 cents a bag for this privilege. Then, 3 of these bags, the handle, ripped. I have 5 other stores closer to me. Will save my gas by going to one of them. read more

Over the years I have spent thousand of dollars at the Mariano's Naperville location. Today I waited in line for 20 minutes then put all my groceries on the belt to have some manager yell at me about purchasing grocery bags. I was astounded. She angerly says you have to purcahse bags as of 11/16, which was a lie becuase I was last in this store 11/21. I had to purchase their paper bags at .10 a bag. By the time I loaded my car the handles tore off 1 bag, 1 bag shredded in half and I had groceries all over the pavement. I will never shop Mariano's/Krogers ever again. My cards from this store have been cut and in the trash. read more

Mariano's lost a steady customer today. I doubt I'll be the last. I have a Mariano's card which I thought entitled me to discounts in the store. Wrong. I found out today that I need to go online before I shop and scroll through the multitude of coupons so I can access them at the register to get the sale price. So, I make my list, go to the store to do my shopping, get to the register and load all of my groceries onto the conveyor belt, AND then access the Internet to find the coupons. Are they kidding me?? I am NOT interested in doing this. I won't do it. Goodbye Marianos! What will the people do who don't have an iPhone or know how to do the whole Internet thing? Are they supposed to just see the sale prices posted and realize that they're just not going to get them? Somebody needs to rethink this. How much harder do these stores want to make it for us to just buy groceries??? read more

Quality of the food continues to drop, and now they don't have cashiers except during peak hours. Three employees stood talking while everyone had to use the self-check lines. If someone asked for assistance, they looked put out to have to leave their conversation and help. Should have left my cart and walked across the street to Jewel. read more

First time patron. I give this scale Kroger offspring a solid 9 out of 10! Huge diversified ethnic selections; fresh fish and meat counters exemplifying quality; absolutely loaded salad, olive, oyster, cheese, and, hot bar. Loved it! An item that really caught my interest was Koreo Kimchi Seasoning, Rub & Marinade. Wow, what a fantastic taste. Also the rolled grape leaves are awesome! Looking for a quality, diversified wine selection? Go no further. read more

Fantastic produce - fresh, beautifully laid out, great selection. Reasonable pricing for sale items, best bet for gourmet/specialty ingredients. Wide, well-lit aisles, clean and well-stocked makes for a pleasant grocery experience - unlike the usual abysmal mess. Friendly, helpful staff esp. in the produce section. Nice bakery with beautiful cakes, tarts and fresh breads. Beautiful oyster bar with daily happy hour, $1.75 a piece. Far prefer Mariano's to Jewel - glad for this location! read more

Mariano's - Oyster bar! - Grocery Near Me - Naperville, Illinois

I love to go to Mariano's for so many reasons... floral, ethnic foods, guacamole, produce, etc. . But most of all I usually love the ready to go meals. However, The last time I picked up a rotisserie-chicken it was the biggest disappointment! In fact, the chicken was drier than my menopausal vagina. Sorry, but true. read more

Great store! Lots of higher end products and gluten free foods, as well as imports. The staff are friendly and helpful, customer service is always top notch. shelves are well stocked and replacements appear quickly. Clean, well-lighted. The store is pretty extensive - they carry a lot of greens, the basic vegetables, scores of organic food items such as diary, Nuts, pre-packaged foods, broths, juices, lentils, chocolates and scores of others. And yes, awesome selection of beer and wines. In general quiet a large selection of anything you can think of. Happy to come again, thank you so much for the good experience. read more

I would give 0 rating to them! I inserted 20 dollars into the lottery machine but the machine just broke and ate my money, I lost my money, that's fine I am ok, I told them the machine has problems, I asked them temporary shutdown the machine in case take more money from someone else. But they did not. I also wrote down my phone number, they said they will call me back when they open up the machine on night, however they just throw my number into trash can! When I just turn around. The next day I came back I was told they forgot my phone number Feeling so bad read more