I am more than pleased with my service from Maria Jaggard. Her knowledge of hair cutting (she is a master) and systems. She is able to make me feel so much more confident with my hair. Melanoma left me with a large bald spot after surgery and Maria has done wonders sometimes I even forget it's there Thanks Shannon read more

Update- I found an amazing topper online, This lady knows her stuff and is amazing. She also has wigs and medical wigs. The hair was much better quality, the length- you get exactly what you want. The prices- way cheaper. Plus there is a 3 day return policy which is unheard of online with toppers and wigs, take a look at Highline wigs. This update is not an attack on Maria Jaggard salon. Hair loss is a very stressful depressing thing. I want everyone who deals with hair loss to have a chance at feeling whole again without the added stress of being banned as a customer for no reason. Be Safe read more

I recently also went to Maria Jaggard Salon and ordered a hair system. There were several things wrong, right from the start. - first, she does not have any samples to show her potential clients, and when she is asked, she comes up with a story that she is so popular that the other clients just come a pick them up right away, so you have no sample of the type or quality or hair type or texture you are ordering. - next, there are no color samples, no color wheels, no hair samples, nothing, so you don't even know what color you are ordering -next she has you fill out the contract, top have only, and she fills out the bottom, including the color, which by the way, you really don't know what it is because it is in code like ie 10R, so what is this? - So you give her the $1,000 dollar deposit and she promises it will be there by a certain date. I ordered in August and wanted it for christmas, which she promised it would be. She never put a rush on it and never specified a needed by date, But she did make sure to slip in another order for 2 systems, which I caught when I got home and told her NO!, I only want one, and only requested one, even though she tried to talk me into getting 2, a sales pitch. --regrets, if I had gone to the Hair Club, they would have upheld their delivery date, and stood behind their product as their guarantee, but this Salon does not. And the price is almost the same --So that being said, the piece was ordered and I thought it would be a match When the piece did come, I went to her house/salon for a fitting/styling. She ushered me to the basement --her salon It was dimly lit because it is below ground level. She had me sit in a hairdresser's chair at a desk facing a wall with no mirror. I thought this to be strange, as I have never gone to a hairdresser before without facing a mirror to see what was being done. strange. She placed a hairdresser's plastic apron on me and then put her chihuahua on my lap. She said it helps with anxiety. Whose anxiety --mine or hers? She went to the back room and came out with a plastic bag with a hairpiece in it, stood at arm's length away and said this is your system. I said it is the wrong Color. This is dark Brown, I asked for streaked Dark Blond. She replied on don't worry it will lighten. I said it will ot match my hair. oh she said it will match you will see. She took the piece to the back and wet it and I heard the blow drier, then she said she had to wash my hair. And ushered me to the sink. I thought it was just a wash. I didn't see. Then she placed the piece on my head and I rushed off to my grandson's graduations. Wen I got home and finally looked in the mirror, I was shocked, my hair was dark brown, and when the piece was taken off, I saw that my hair underneath had been colored dark brown too-surprise. In spite of my saying that the doctor had advised me not to use chemicals, she went ahead and used coloring on my head to match this hairpiece. One week, later and my own hair is more brittle, the scalp is red and itchy, My own hair is breaking off and the alopecia is worse than ever. I am afraid I will lose even more hair. I did say I cannot have chemicals but she went ahead and did what she wanted to. Why? to sell the hairpiece which was the wrong color, and so she colored my hair, to cover up a mistake, made by someone. Maybe the manufacturer, maybe her. But this is not customer servie, this is deception for the purpose of making money. And no mirrors, Well, that adds to the deception, no consent, so the unknowing customer is at her mercy for her to do as she pleases. I have tried again and again to reach out to Maria, with telephone calls and e-mails. She choses not to return e-mails or telephones. I think the message is "Can't be bothered to waste my time on you" So how is this customer service. Instead she passes this over to someone whom I have never been introduced to, never met, and he says he is her husband, ad he knows everything. He speaks for her. All I know is that there was a man in the garage working on a vehicle when I had my hair done, so I guess this man might be "The all knowing Brian" but the Maria who is the merchant does not want to communicate with her clients and they have a problem, then this man responds and says......Well just warm up to it. yep like tough luck lady, ----- This surprises me. I would expect an adult who runs a reputable business to behave in a responsible -professional manner. An adult is accountable for one's own behavior and I would expect that a professional business woman is able to put on her big girl panties and effectively communicate to her customers, especially with problem solving issues, instead of hiding. Well, Visa has refunded me $1,300 of the total payment of $2,300, because after reviewing the photos, the doctor's notes, and investigating the lack of cooperation from Maria, it was seen that this company did not comply read more

Maria is a sweet lady but this a very strange salon where the whole family gets to participate in your appointment. First her husband will pressure you into buying their hair system (it's not good) and then her son will wash your hair, then Maria will finally show up to see you. If you are shy about your hair loss this isn't the place to get it taken care of. There's ZERO privacy going on here. The family walks in and out the whole time. The husband in particular lacks any discretion. It was a super embarrassing and awkward experience for me. I won't be back. read more

I called and booked an appointment for a cut in and bonding...Mitchell ( her son) tells me $350.plus tax After a brief choke I gladly accepted to try their service. After arriving Mitchell was great than Marie jumped in ..and threw two pages with a word estimate written in bold letters... I thought it was to purchase a new system ..which was $2000. So I didn't take much notice in the pages ... My piece was off at this point..btw.. I went up to pay ..Mitchell tells me $506 ... He felt so embarrassed and said I know I told you$ 350 but my mom sets the price... hmmm He goes back down stairs to see her she doesn't even come up to explain her very greedy position..I pay $375. Plus tax Marie calls me this morning...in a complete rage, totally out of control..putting me down, etc etc I was in total shock... In this case whether or not the customer is right or wrong...I would never go back to this business ..and would never recommend her service to anyone .. She is asking $2000 for a system...more than Hair club for men... She continually tells me she pays tax... She should be much nicer or somebody will send the fire Marshall to her business to make sure it's commercially rated for business... Good luck Maria !! read more

Maria and her staff (family) are a real treasure. I've worn a wig - toupee for more than 15 years and I've never worn a hair system that is so comfortable and natural looking. I did a ton of research before finding Maria's place. Probably about 100 hours on the internet and tons more phone calls. Maria's husband Brian first answered all my questions over the phone and when I arrived I felt very comfortable. This is a family business and they really care about how you look. Everything was explained in detail and I learned more about my hair loss in two hours from the Jaggards than I knew from all my years of wearing a wig. read more

This is a new review of the same product with updates based upon interactions with Brian (Maria Jaggard's husband and business partner) after posting my Yelp review. Brian requested my Yelp review be removed because it contained a "personal attack". As a result I am rewriting my review and refraining from making any personal insults in the process. As a (successful) business owner I suggest Brian consider the following: 1. When you have a loyal client, like I was, who is giving you SOME money, even if it's not as much money as you would like them to give you, you should keep that client happy. If you do, you continue to collect their money, and you keep the door open to that client one day buying something more expensive from you. Instead of doing that, you turned away a perfectly loyal client and insulted me on the way out, for NO REASON. I had a perfectly pleasant relationship with Maria and my only exchanges with you were when I paid for services and when you tried to convince me to buy your product. 2. If you want that client to buy something more expensive from you, you need to give that client the opportunity to see, touch, feel your product. You only ever showed me your hair system once, and stood over me while I was trying to assess it. The hair was coarse, thick, and far too dense for someone of my hair type. You made no effort to show me anything that would be suitable for a fairer person. The hair you showed me was also extremely unnaturally shiny, which to someone with experience with supplemental hair screams over-processed. If you really wanted me to want to buy your hair, you needed to let me see LOTS of samples of several different colours, densities, and textures, and leave me to look at them in privacy rather than standing over me. This made me uncomfortable. 3. Women's hair loss is a sensitive and private matter to most women. If you want to run a successful business that helps women with hair loss, you need to keep your son, your daughter- in-law, your dog, and the rest of the world out of the salon while Maria is working. It is completely inappropriate for you to barge in when a woman has her hair piece off and is feeling vulnerable, and even more so for your other family members to walk through the room. 4. When you receive criticism such as my Yelp review, I encourage you to learn from it and LET IT GO. Instead of listening to my legitimate concerns, you have made ridiculous accusations against me (calling me a stalker, and claiming I am one of several other customers who have also had negative experiences, and suggesting we are all one person with an axe to grind). You have also continued to respond to my posts again and again with contradictory information and excuses. I suggest you move on. Combing my posts for TOS violations is not constructive either. It would be more productive to work on the business policy of turning away loyal clients. 5. This point was my personal opinion of this business owner. I have deleted it to avoid a TOS violation. read more

Maria Jaggard Salon provides high quality service, a very high quality product and stands by their product. I have been a customer for 2 years and counting. Before I found Maria Jaggard Salon I wasted so much money on hair. For example, I had a system from Pacific Hair Downtown Vancouver which was similar in cost (however, maintenance of the Pacific Hair system was much more expensive) but the system at Pacific Hair was poor quality, it only last 2.5 months (in comparison, 2 years later I still have my system from Maria) and Pacific Hair took no responsibility for the quality of the product. read more

I recently went to Maria Jaggard Salon and got one hair system. I didn't know what to do when I lost my hair and as a professional hair stylist it was very difficult and sad for me. I am extremely happy with the service and quality of my hair system from Maria Jaggard Salon. I definitely recommend it to anyone going through hair loss. It is a very natural and comfortable hair system. They have amazing customer service and they are wonderful people. - Sara read more

I came to Maria Jaggard Salon about two months ago, at the end of my rope. I have been dealing with female pattern hair loss and chronic shedding for the past eight years, and in the last couple of years it had begun to worsen exponentially. I was at the point of not going out in the sun and wearing a headband to prevent the front of my hair from flying about and revealing the baldness underneath. There is no way to describe the anxiety and distress that a woman goes through when she is slowly losing her hair. A woman's hair is her glory, her femininity , and her identity. To slowly, insidiously begin to lose hair that over time is one of the most devastating things I have gone through, and there seemed to be no hope. I had seen the foremost hair specialist in Vancouver, was prescribed Rogaine (extra strength for Men), took iron pills and B-vitamins, and nothing helped or curbed the hair loss. Earlier this year, I started wearing bangs (which I hated) to hide the frontal baldness. And the wind, sun, and rain had become my enemies. In October, out of desperation, I began to research hair transplants, and came across the website for Maria Jaggard Salon. I hadn't been to a hairdresser in over a year because of embarrassment over my baldness, and thought maybe she could help me come up with a new way of arranging my hair so I could camouflage my baldness better. When I went for my consultation appointment, she and Brian told me about their hair systems. They suggested a hair system, because my hair loss was too advanced to benefit from extensions or a weave. I hadn't gone into the appointment expecting to purchase anything. But then they told me about a client who had suffered from hair loss similar to mine and was now wearing a system and how it changed her life. They then showed me a picture of this lady (who had given her prior permission to do so). When I saw the picture, I was stunned to discover that this was someone I had known most of my life! I became emotional, because here was someone who was suffering the same thing that I was, and I never knew it! I would never have guessed that her hair was not her real hair. I feel that things happen for a reason. I immediately put a down payment on my own system, and yesterday I came in (with that same friend, whose picture had spurred me to make this decision for myself) and had my own system put in place and cut and tailored to my own hair. I had wanted to have long, layered hair (without bangs), because this is the hair I use to have before it started thinning and falling out. I brought in pictures of celebrities whose hair I wanted to emulate. It was incredible to be able to have the freedom for the first time to be able to pick and choose exactly what kind of hair I wanted and to be able to have it done. When Maria put the system on me and started to work with it, I was in awe at its length and thickness. It was like seeing myself as I was ten years ago. I had forgotten what is was like to have long, thick, flowing hair. And when the system was complete and in place, I couldn't tell the difference between it and my real hair. It flowed togetther seamlessly, the texture, thickness, and feel of it was a perfect match. Maria spent so much time on my hair, getting it just right. She clearly enjoys what she does and takes her time to do it right. That is something I really value. And she is such a sweet, kind, and fun person to talk to. Both she and Brian are very welcoming and professional, and I never felt pressured into buying anything. They clearly understand the importance of customer service and making each client feel comfortable. I highly recommend them to anyone, and am just thrilled to be able to walk out the door with long, thick, flowing, layered hair that looks and feels like my own. I feel like I am me again, more myself than I was before. I can't wait to show it off to the world and have them guess. Maybe I'll tell them, maybe I won't. It doesn't matter anymore, because I no longer have to hide. Thank you Maria and Brian! You are a gift, and I wish you continued success. read more

Thank you so much to the team members of jaggard salon. I wish I had known you earlier. Jaggard salon provides excellent customer service. Their place is very welcoming. I am a satisfied client. read more

I was a client of Maria's for one year. I purchased a new system from another company. I showed her a photograph of my old hair system and asked that my new system be cut the same. She cut my new hair system about 2 inches shorter than the picture she was shown. I debated whether or not to tell her I was disappointed as I suspected that she would not deal professionally with a complaint/concern. I had heard her make fun of a client before when he was upstairs and I was downstairs getting my hair cut.. I sent and email stating that I was very happy with my colour but that I was frustrated as the wig was cut much shorter that the picture I has shown her. I did not ask for any compensation rather I just wanted her to know that I was frustrated. Brian wrote back and said that he hoped I found another hairdresser that cared as much as Maria did. I had NEVER complained before this incident. I sent emails to ask for further response and to see if I could see her again and the salon emailed back that they would no longer accept me as a client. I asked to talk with someone from the salon but I did not get a response Finally after waiting over a month I went to the salon and asked for clarification. I was first told from her son that she has never had a complaint before and then was told that they maybe had one or two complaints a year. I was told to leave the salon when I asked to speak with her. I was shocked at the way she was reacting. It was dealing with an irrational child. I have never experienced such customer service. Her lack of professionalism was astounding. I have a debilitating chronic illness that has contributed to hair loss so this is especially difficult. read more

Back in 2010 I was researching salons that helped clients with hair loss.Maria's salon add came up ,I was very interested in the procedure she offered. I made an appointment for a free consultation. For me my hair has always been my crowning glory,and when it started to fall out in the late 80's it was very devastating . I spent hundreds of dollars on hair products to stop the progression of hair loss,vitamins ,shampoos,and the topper .. laser hair therapy ,serums ,and take home laser comb. Nothing helped. Maria and Brian explained what the hair system was and how it's made also where it's made,they also had before and after photos of their clients (with permission) I knew then that this was the answer to my problem.I ordered a system it seemed like forever for the system to arrive. I was very excited when Maria called to tell me my system was in. It was amazing to see my hair style come to shape, when Maria was finished the style was exactly how it used to be. She shows you how to apply the tape , how to apply and position the system and a guide line where your hair line starts. She lets you practise ,and will not let you leave until you are confident you are doing it right. My hair system is so natural that not even my relatives are aware that it's not my real hair. It's hard to put in to words how much this has increased my self esteem.Maria,Brian and Mitchell are like family,they are so friendly,Maria is so bubbly our time together is full of laughter and stories. Even little Sumo (their dog)is my buddy,we are his go to home when they are on holidays. I keep telling Maria that they can never move away as there will never be another one like her who can provide this service. read more