My experience with Canadian Choice Windows & Doors left me with significant concerns regarding…read moretheir sales process, transparency, and customer service.
Initially, I was attracted by the company's marketing, product claims, and advertised 25-year warranty. However, after reviewing the warranty documentation in detail, I found that many components and features are covered for much shorter periods, along with numerous exclusions and limitations. While these details may be disclosed in the warranty guide, they did not align with the impression I initially received from the sales presentation and advertising.
The sales process itself felt highly pressured. I was encouraged to make a decision quickly and provide a deposit, and I was surprised when the pricing changed by several thousand dollars from what I originally understood it would be. For a major home improvement project, I expected greater transparency and consistency throughout the quoting process.
As part of my due diligence, I researched customer feedback online and raised concerns about reviews I had read. Rather than addressing those concerns directly, I was told that many of the negative reviews were fake and posted by competitors who could not compete on price. I found that response disappointing and unprofessional. Customer concerns should be acknowledged and addressed on their merits rather than dismissed outright.
Ultimately, my wife and I decided not to proceed with the project. The agreement was signed late on a Thursday night, and we notified the company the next week that we wished to cancel. Given that there was a 10-day cancellation period, I was surprised to learn that our $4,000 deposit cheque had already been deposited before we communicated our decision to cancel.
To be fair, the company did process the refund within the timeframe outlined in their contract. However, the contrast between the speed of collecting the deposit and the speed of returning those funds after the contract was cancelled was frustrating. The deposit was provided on The Thursday, cancellation was communicated early the following week, and the refund was not received until almost 3 weeks later. While this may have complied with their internal policies, it did not leave me feeling that customer experience was a priority.
Given what I was told about negative reviews, I suspect this review may also be dismissed as coming from a competitor. For clarity, I am not a competitor. I am a real customer who was prepared to spend a significant amount of money with this company and am simply sharing the experience that ultimately led me to take my business elsewhere.
While staff were generally courteous in their communications, the overall experience left me with little confidence in the company's transparency, sales practices, and commitment to customer service. Based on my experience, I chose not to move forward with the project and cannot recommend the company.