So as I write this under Papa Gio's restaurant name, it is meant for the new Venezianlo's…read morerestaurant that's at this location. Interestingly the same thing I'm gonna describe below happened on more than one occasion when it was Papa Gio's too.
I've been in Lexington, SC for a couple years now and I'm always on the hunt for the best. I've visited Papa Gio's quite a few times and Veneziano's a handful as well. The best way to describe both places is great food but inconsistent quality and presentation.
Let me explain... I'm the guy who comes in, orders my food at the counter and waits in the restaurant for it. I want it hot and fresh. I don't call and order ahead because I don't want it soggy from steam rising up and dripping off the top of the container while it sits on a shelf waiting for pickup. There is a method to my (food) madness.
The food at Papa Gio's and Veneziano's is absolutely incredible. Quality ingredients, everything is seasoned perfectly and clearly made with love. Incredible food, so why the lousy review you might ask? Keep reading!
Inconsistency in the counter service and even in the presentation of the food. The people are always super nice but not very attentive or focused. On way too many occasions, like tonight I order, I pay and sit or stand there waiting and pfft... there I sit or stand and wait and wait and wait. Tonight was one of those nights, As I listened to the staff up front singing, laughing talking and generally having a good time. The energy there is incredible! Seems like a great crew of awesome people working together. Over the top. Again, why the lousy review? Because on way too many occasions my food comes out, someone sticks it on a shelf nobody at the counter says a word. It gets placed on a shelf and sits there getting cold and soggy from steam rising. One time not too long ago, what started off as a crispy toasted meatball parm hero became a cold, wet, soggy sponge by the time I got it. Tonight it was a pizza. I waited and waited, the counter was not very busy while I was there. The kid at the counter even commented that I came in at a good time, it just slowed down. After waiting and waiting, I walked up to the counter, there was nobody at the counter. Everyone was in the kitchen doing something else. Not too much time passed when the kid came back to the counter to help me. He realized I was the "waiting guy"! He turned and pulled my pizza off an open shelf and put the box on the counter and said it's been ready for a while. As I felt the cold box, I disappointedly commented about the pie being cold. I opened box and felt the cold pizza in the box, I mentioned to the kid that this sucks. Now one might ask how cold could the pizza actually be. Well, it's February and they had the pickup counter door front door wide open the whole time I was there with cold air streaming in. That combined with the open metal shelving and the time it sat definitely put the chill on. The kid offered to put back in the oven to heat it back up. While I appreciated the offer, if I wanted a reheated pie, I woulda bought this one yesterday and reheated it myself at home today.
Many times, perfect food, perfectly cooked and placed in hand hot out of the kitchen. However, this exact same cold soggy food thing, with inattentive counter service has happened more times than I care to admit. Pretty lousy attention to customer service. Everything short of saying hey is my food ready, every couple minutes, which in my opinion should not have to be done and that is not the kinda guy I am. Many times, it is perfectly executed and they do a great job. But many other times once they get your money in the register, it seems they forget about you.
On the upside, the pie tonight probably started out perfectly cooked and would have been a 10 out of 10 if it wasn't gummy and chewy from sitting in it's steamy cardboard box, needing to be reheated. I did my best to crisp it up while reheating it,
Thanks for the offer to reheat my pie. Can you imagine for a second what it would have been like if I let him reheat it and what it would have been like if I had to reheat it again (that woulda been a third time) for leftovers later? Woulda had the taste of great pizza but the texture of a pool noodle.
Great pizza and other great food is an art. At the same time, it's kinda simple. The chef made that pie with his hands, with quality ingredients, care and love! Letting it unnecessarily degrade, is a bit of a slap in the face to the pizza guy and to the waiting customer.
Even my dogs know a good pie! They wait patiently for what we call "pizza bones", what normal people call the crust!
Tasted great although the texture was not so good.
Would I recommend them? Meh! Probably, but with a note of caution of the inconsistency. If you're still with me, thanks for caring enough to read this far.
Happy eating!!!