Wow! What an experience just trying to order a pizza. It was hard getting the pizza we wanted rather than the pizza they wanted us to have. The customer service was good but there so many rules. We couldn't get thin crust in extra large. It was a problem to change from XL to large so we could get this crust. They had to get someone from the back to help. By then end of the transaction, I didn't even want the pizza. At least the restaurant looked clean but we ended up getting the pizza to go. read more

I had an absolutely terrible experience at Marcos on Hard Scrabble. On May 9, 2025, at 10:25 PM, I placed a delivery order for a Medium Deluxe pizza with double Italian sausage and pineapple on a thin crust. My order number was 354. To my dismay, when the pizza arrived, it was not what I had ordered. I quickly called the store and spoke to a man who seemed to take his job very lightly. He was laughing and joking around instead of addressing my issue seriously. I explained that my order was incorrect, but he insisted that he had prepared it himself and claimed it was the right pizza. I expressed my frustration and requested a refund, asking them to pick up the incorrect pizza. He informed me that the delivery driver had already gone home for the night and that I would need to come to the store to return the pizza for a refund. I complied and brought the pizza back to the store, where I showed the man that it was indeed the wrong order. Instead of acknowledging my concern, he dismissed me and continued to gaslight the situation. I asked once more for my refund, but to no avail. Eventually, he contacted his manager and explained the situation while still insisting there was nothing wrong with the pizza. He mentioned that we needed a refund but didn't know how to process it. After a few minutes, the manager said she had canceled the order and that my money should be back on my card within about 36 hours. When I checked my account, there was no pending transaction. I then asked for some form of confirmation, like a receipt, but the manager told her employee that there was nothing she could provide to prove the cancellation. The employee, who was on a cell phone call with the manager, was asked to request a screenshot of the cancellation, but she refused. I then suggested that he ask her to send an email, which was also denied. Instead, she instructed him to call the police on us. I asked the employee for her name, but he acted as if he couldn't disclose it. While still on the phone with the manager, he asked for permission to share her name, but she simply hung up. This entire ordeal was incredibly frustrating and stressful, and I will not be ordering from this location again due to their unprofessionalism. The manager seemed completely indifferent to the distress of both her employee and the customers. I will be sharing my experience to warn others about this unpleasant situation. It is truly disheartening to have a customer service representative suggest calling the police over a service issue. Eventually, the employee did tell us the manager's name: Christine. read more

Marco's Pizza - Pizza and receipt - Pizza Near Me - Columbia, South Carolina

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Very disappointed!!!! Always late, grubhub terrible. No update. Terrible customer support. Pizza left at door with no indication of delivery. Good Luck...! WTF Marco and Grubhub???? -5 stars maybe 6 read more

Excellent service, burned one of my pizzas a little. Didn't have to say anything. They pointed out and just made another. Will have my service for life. read more

Awful customer service. Clueless managers. Late deliveries. Untrained workers. This location should close.

I always go to Marco's. I place my order while my car is charging and pick up when finished. Today I walk into a completely empty Marcos on Forest drive 5 minutes after my email says order complete. The girl working the kitchen looks at me, then looks away and begins to make a pizza. Then she goes looks at some orders and throws together a sub, at this point I've been standing 18 minute. I call out to the girl and ask her if I can get the pizza that's just sitting on the shelf getting cold, she tells me to hold on and begins to make a salad.... They have never treated me this rudely. She comes to the counter, I say my last name, hands my the cold pizza and goes right back to working. Rude and disrespectful, this is not customer service. and those, my cold pizza is not good at all read more

piss poor management who don't know what they're doing. you have one person working the cash register, answering the phone, and management in the back refusing to assist-- makes zero sense when it comes to running a establishment. won't be returning . Unprofessional asses read more

childish, from the front desk to manager, I placed an order online, on the phone. they forgot to drop it, until after I arrived. one employee tried to throw another under the bus, and then I spoke to a 3rd the manager came to see me. still no solution, and he was just as childish as the rest (Jason). I was polite to all parties, and left in tact. but won't be coming back. I'm a fan of Marcos, but this service is awful . Goodness, I hope your experience is better. But they should definitely be under 3 stars read more

Good pizza with fast and friendly service. Enjoyable, but a little pricey for what you get.

Great restaurant Great service Great timely delivery. I love this Marco's they really care. Every pizza I've ordered for delivery have exceeded my expectations. I use to use Pizza Hut but I'm a Marco fan now. I ordered a special pizza ground beef and spinach with extra cheese. I was in heaven. I ate leftovers for three days and the leftover was so good!!! read more

But the meatball sub. It had very little cheese and marinara sauce. It tasted like I was eating crusty bread and bland meatballs. I added my own marinara sauce from home to make it less dry, but the harm was already done. read more

Marco's Pizza - Dry sandwich - Pizza Near Me - Columbia, South Carolina

Absolutely amazing how you can order at their sight, receive notice the order is ready for pick up, but you get to the store & the order is never ready. This is why I keep going back to Poppa Johns. Marco's full of $h!+. read more

I have used Marco's for years. But over the past two years I have noticed a decline in service. Recently(last night), I ordered my usual: wings X2, large pizza, cini-bread and pizzoli. The driver dropped my cinna-bread on the porch. He mentioned, someone else backed the carry case. That canceled his tip for me! I did not call the store, because at this point, I am moving on. Then driver stated, he said could bring some back. Not to mention, I did not get the pizza red sauce for the pizzoli. Last month, no cinnabread was delivered, past purchase.I can go on and on. My last few orders have had issues. What is going on with this store? I get it, drivers rely on tips but I rely on my food! Do better read more

Great pizza!!! Fresh ingredients and nice people. We've been in the restaurant once and had the pizza delivered. Will be going back!

This review is more for Grubhub ordering through yelp ... I will give 1 star ... I had to cancel my order due to time being pushed back a hour. I would recommend ordering through Marco's directly. Rating set to 5 to not punish business, but wanted to review 3rd party delivery. read more

I have video confirming Grub Hub left my pizza on my wet porch like an Amazon package and didn't bother to ring my doorbell. My pizza sat on the wet porch and potentially in the rain for almost an hour. Marco's directed me to deal with Grub Hub, but they are the ones who got paid for my order and Grub Hub rep was breathing in my ear while supposedly issuing a refund; never heard him type a single thing and he only requested my name. Never again. Order directly through Marcos. read more

I ordered an XL deluxe pizza Friday, 11/1/24 at 6:25pm. the pizza arrived at 7:40 and was definitely not an XL nor a deluxe and it was not hot. The toppings were only about 1 to 11/2 inches from the edges. Very disappointed as it's usually very good read more

5 stars hands down! I always turned my nose up at Marco's pizza, don't ask me why but I did! So, I decided to give it a try and man was I impressed! The pizza was soooo tasty to be a chain pizza place. I would rate it better than my Pizza Hut, papa Johns and Little Caesars experience. No longer will I hesitate going. The pizza was hot, fresh and tasty! The staff was friendly and the establishment was clean. Def one of the best! read more

Large Pizza 3 toppings price doubled from one visit to another. I laid the cash on the counter. The cashier wanted me to pick up the cash and hand it to him. I will either stop eating pizza all together or buy it by the slice at Sams with a soda. I was walking with my cane, wearing my Vietnam Vet hat and told him I hoped I didn't drop the pizza and fall to the floor. I see the most recent review was over 6 months ago. I will never walk into that place again. read more

Recently moved back to Columbia, and have been craving pizza. But had no idea where to go. I got really spoiled by a mom and pop pizza place in the last city I lived, so I didn't think I'd find anything as enjoyable here...especially since Columbia isn't where it used to be in terms of food and restaurant quality. Then, I remembered I used to really like Marco's, so I hopped on Yelp to see which was the best location. This one seemed to have the better reviews, so I placed an order online for their Large Pepperoni Magnifico Pizza & Cheezybread for $17.99. Arrived shortly after placing the order. Guy who rung me up was polite, and I don't think I even waited more than a couple minutes for my order (for reference, I placed my order at about 12:30 p.m. on a Saturday afternoon). Cheezybread was better than I expected, and the pizza was just as good as I remember. I've always felt like Marco's never gets its due, which is a shame because they make a better pizza than most of the more popular chains. Anyway, I've got a winner and will definitely be back. Forgot to take pics...sorry! read more

Went to get my son some pizza while in town visiting my dad. My sister said to come here and I see why! The place was so busy with to go orders it took over an hour and a half to get our pizzas but they were hot and fresh and oh so delicious. Son loved his cheese and I loved whatever my husband ordered (sorry cannot remember exactly but it was custom made). When I'm in town I know where to go for pizza! read more

Great pizza. This is my preferred pizza place above any other in Columbia. Love the Hawaiian.

No. No no no. Uh uh. Nope. We travelled through Aiken and were hankering for some pizza, and we followed the good reviews to this place. It was during Covid, and we had them deliver. We ordered wings, pizza, and salad. We had to check everything carefully because when it arrived it was all so wonky that we thought we'd gotten somebody else's order. The salad: We were aiming for the chopped Italian salad. I'm not quite sure what it was that we got, but there was more cheese on it than the pizza. I had to dig halfway down in it to even find any lettuce. The baked wings: Well they just weren't. Wings, I mean. Or baked, for that matter. These were salted, breaded chicken nuggets. The single star in this review is because my dogs liked them. The pizza: Cold. Cold pizza. So we popped it in the oven. But even when it came out, it was like one of those prefabricated pizzas that you get out of the freezer at the supermarket. We had a bite or 2 because we were hungry. And then we just left it- i'm such a good doggy daddy I didn't even give it to them. They deserve better. Maybe some nights these guys make ok pizza. Not this night. read more

Awesome delivery experience! Food was hot and delicious, if I'm in the area again , I will Definitely reorder! read more

Update: my money was refunded the next day. I'm still craving pizza though. So I just ordered again and am waiting on delivery. read more

Beautiful customer service and in 2023 that's hard to come by apparently. The team checked to make sure I was happy with my food and that made it taste even better. Thank you!!! read more

I haven't had any complaints with this Marcos until now. My pizza was not ready until 10 min passed the promised time. The cashier was scraping old tape off the floor and had not washed her hands before going back to grab pizza. My pizza was barely done and the mushrooms were rubbery. The first time I've ever had bad service at Hardscrabble Marcos. read more

Waste of money on this sub. Philly cheesesteak, no meat, no seasoning, all bread! Will never order from here again. read more

Marco's Pizza - Paid over $10 for this. No meat, hard bread, too many mushrooms. Horrible! - Pizza Near Me - Columbia, South Carolina

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This was the best experience. I've had at Marcos in a long time. Jason was at the front and he took my order. He made me feel appreciated and like I was the only customer there he served my needs and gave me the appropriate amount of time for when my order will be ready. I feel Jason is an asset to this company and what a great hire. It looked like he was new, but his game was spot on. Thank you, Jason and thank you Marcos. read more

Its a hit or miss, they don't have much to choose but if you want a pizza nearby you can try it

I went into Marcos after the app let me know my order was ready for pick-up. However, when I went in I was told that the pizza was not ready yet. On top of that, there were several other customers seemingly waiting for their orders. After about 10 minutes, the gentleman standing beside me was told his order was never made. Another customer came in after saying she had been waiting an hour. The employees were gathered around in a circle laughing and making jokes as customers sat frustrated. Eventually, I decided to go back to the counter to cancel my order as well. Although I was eventually given my pizza, I have decided not to patronize this location again. I hope management does something about the unprofessional employees. read more

Ugh.. staying in a chain hotel and I'm apparently in a food desert. Too pooped to go out after a long day of meetings, I picked Marcos as it had the best overall review score. Simple order of Caesar salad and buffalo wings. Order arrived in the time expected, and was correctly delivered. And that's the end of the good news. I've never had such soggy buffalo wings... couldn't get past two of them, with all the floppy skin. Blech! On to the Caesar salad with chicken... how can anyone mess that up? Easy, as it turns out. Use factory-made chicken, with that weird texture and overly salty taste. How hard is it to cook your own chicken, Marco? Packaged dressing, iceberg lettuce and too much shaved parm. I guess I just should have eaten the popcorn the hotel provided and left it at that. read more

The best Marcos in Columbia . The pizza is always hot and fresh when you pick it up and if you ever have a problem , Mike the manager will handle it correctly ! Best management ! read more

Love their pizza. I order on a regular basis since it's not to far from my home I always pick up my order. I am never disappointed with my order and it is always fresh and ready when I arrive to pick it up. Will continue using Marcos as my pizza place also I receive coupons weekly. read more

Found a long piece of hair under the bottom of the pizza. My stomach instantly turned and I couldn't eat it. This is why it's hard for me to eat out. The pizza looked good but I doubt I'll be back. read more

I like their pizza. But I LOVE their philly cheese steak sandwiches! I order them with no veggies, only cheese and steak on a white hoagie roll. My teenager can eat an entire sub on the way home and then give me the "side eye" while I eat mine!!!:D Tonight the Hardscrabble location was super busy with all phones on hold and yet the staff was working well together and very friendly to the customers! The Marco's Pizza restaurants are individually owned and franchised. Let the owner's know how they are doing by calling the 800 number on the receipt and you can get free cheesy bread! SCORE! Way to go, Hardscrabble Marco's! You are doing a great job! read more

This is my go to spot for excellent pizza!!! An XL extra cheese pizza with garlic butter crust is a guilty pleasure!!! Pizza is always ready and accurate when I call for a pick up order. The night staff is always friendly but Tess is greatly missed since she left for college. She stood out from the crowd and I miss our brief but friendly conversations. The parking situation can be a bit frustrating on the weekend evenings as they're in a little strip with another restaurant and a Bar/Lounge (just head to the back parking areas if swinging by on a weekend evening). read more

Only thing worse than the wings that were soggy was the terrible customer service. They helped everyone that arrived after me before me. The "speciality" pizza wasn't. And the Sandwich was okay, but hardly any sauce. read more

I ordered and they told me 20 minutes. I went by the grocery store and thought I would grab it on my way back home. When I got there they said it wasn't done yet, so I thought I would at least get a hot pizza. Another lady came in and she has a pizza and a salad too. They didn't give her the right salad so she had to wait as well. I noticed that all the employees were searching for my pizza so it wasn't just not done it was not anywhere. So they had to remake it and I had to sit there and wait. I was NOT happy. read more

My husband ordered a pizza and a sub on 11/20 at 5:55pm EST with a delivery time of 6:42pm at the referenced location. By 7pm we had not received our order and called the location for an update. Spoke with a gentleman named Kevin Walker. When asked about our delivery he stated that our order was delayed due to an abundance of "other" orders and that at this time, which is now 7:13pm. I asked if because of the "additional orders" if MY order would be cold and he stated no because our delivery was just coming out of the oven!!! I expressed my dismay to Kevin and that I deserved some type of compensation for the inconvenience that I've experienced. He asked what I wanted. I replied, "what can you do"? After being placed on hold, Kevin returns to the phone and states that the only thing he could do was cancel my order and refund my money. Really "Mr Manager"? This is ALL you can do??? This is some of the worst customer service that I've experienced! Kevin, if he truly is a manager would benefit from some customer service training. If he isn't, which I don't believe he is, he needs to be fired!!! Also note, that it is now 7:35pm and I still have not received my delivery which I'm sure will be cold... I truly hope that this is not Marco's idea of acceptable service. Just lost a FAITHFUL customer. read more