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    Marchela Travel

    3.0 (8 reviews)
    Closed 9:30 am - 6:30 pm

    Services - Marchela Travel

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    5 years ago

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    4 years ago

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    7 years ago

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    10 years ago

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    7 years ago

    Great service and professionalism! I use the agency for more than 5 years and my trips have been a pleasure! Thank you Marchela Travel !

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    7 years ago

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    Diplomat Travel

    Diplomat Travel

    3.5(20 reviews)
    2.1 miNorwood Park

    We are multi generation clients of Diplomat. We have had the best service anyone can want or need…read more NEVER leave the country without Michael's assistance. Has always gone above and beyond for us. Cathy Beckman

    BEWARE!!!!!!!!!!! If I could pick zero stars I would. Someone at work referred them and I…read morethought why not let someone else do the leg work on my trip while I sit back and not stress over it....it turned out to be quite the opposite! This agency is incompetent to say the least! I could have done better if I had booked it myself and had way less stress!! They do not return calls or emails. They changed my original agent to another because the first was "too busy" to reply. This is a $10k trip with a 2 bedroom suite on a cruise and they couldn't be bothered to follow up or give me reminders of upcoming payment dates. Instead they called me the day before the balance was due and said we need it now. I had to email several times to get airfare booked as prices were just going higher and higher, that took a month for them to book! Finally after being fed up, I got thru to them this morning and asked them to release my reservations so I could make changes it to it myself as it would be faster. My dog sitter fell thru so I needed to change the flight day out to LA, it cost me $200 with the airlines to do so because they did not release my reservations. They told me thats not their problem it's an airline rule. I am still currently working with the cruise line to take them off my reservations as well. I had to hang up the phone as Mike was literally yelling at me into the phone. I could go on and on with the horrible details but bottom line....they are rude, incompetent, ignorant to their clients needs and basically think they are doing you a favor by taking on your travel needs. Please do not use this agency!

    Venus Travel

    Venus Travel

    4.6(26 reviews)
    2.4 mi

    I can't say enough about John. One of my wife's co-workers referred us to John after John planned…read morehis trip to Italy. We had already planned 2 cruises for Italy and Greece. John worked on our airfare, hotels in Athens and Rome as well as tours in Athens and Rome and Italy transportation. The hotels in Athens were both fairly small "boutique" hotels. The pre-cruise hotel had stunning water views from our room and the 3rd floor restaurant. The tween cruises hotel in Athens had a rooftop restaurant that overlooked the Acropolis. The staff at both hotels were incredibly accommodating for all our needs. Heading to Rome for 4 nights pre-cruise John set us up with private transportation to the hotel and to the cruise port. Perfect. The Mascagni - wow - it didn't hurt that the hotel upgraded our room. Again. Wow. Such wonderful staff. As an aside - John confirmed each and every hotel, tour, car and flight with the companies the day before we got there. And that ends all of John's plans for us....or it should have. The last 2 nights after the Italy cruise we relied on my brother-in-law to book an Air B & B for the 6 of us. BTW - welcome to Venice - the city with no cars and the canal bridges all have stairs. So they booked a 3 story walkup. So...who comes through and finds us a porter and private water taxi for our 9am flight by talking to the Air B & B owner (in Italian) and making the arrangements that saved our butts? No it wasn't Superman. It was John C. John - from the bottom of my heart - thank you for the memories.

    I'm so happy that my friend recommended John from Venus Travel to plan and arrange my trip to…read moreItaly. John was informative, answered so many questions, and arranged the perfect trip. We wanted to travel by train through Italy, and John made all the necessary arrangements and provided us with excellent guidance on our itinerary. One of our flights had a time change, and John texted and called to alert us ahead of time, which I really appreciated. Knowing we had John taking care of us made our trip stress-free!

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    Marchela Travel - travelservices - Updated May 2026

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