I can't thank them enough for our amazing honeymoon. It was above and beyond anything we could have…read moredreamed. It was the perfect honeymoon. They were so patient while we made up our minds to travel and made everything so easy, offering a lot of recommendations and staying within our budget. Geri Costello was a dream travel agent. Excellence riviera cancun was a dream resort, and the honeymoon suites at the excellence club were insane! We can't wait to book another vacation next year with Janus travel. The getting to/from the airport and excursions with lomas travel was a breeze and affordable. We had no issues with the timeshare stands in the airport. Leaving can in was a bit of a mess to check in, it took about 45 min to just get checked in to give them baggage, but that wasn't an issue as we got to the airport 3 hours before we flew home. We got a free honeymoon package that we booked and showed them our marriage certificate to use. You can view the types of options on the excellence website. The resort- it's like something you see in movies. We had a private concierge for the excellence club guests, and a pool and bar area exclusively to that part of the resort. Our room was fantastic, we loved it. We arrived to fresh flowers, champagne, fresh fruit, and towel swans with rose petals on the bed. The room was huge, all the amenities (bar, TV, shower, sitting area, hammock, our door tub, and outdoor bed ) were all exactly as described. We walked onto the patio and there was a two person tub on one side (the jets didn't work, but that's ok) a bed in the shade on the other side and a hammock directly in front. There was a bed in partial shade in from of that, and fresh towels set on it every morning for swimming. The pool was 4 feet from the outdoor bed, so we could lay out and then jump in. The pools closed at 8 which was odd, but it didn't bother us too much. The room was cleaned twice a day, and we had people come to give us fruit, refill the mini bar, and put petit fours in our room every day. Our bed and shower were so comfortable, the only weird thing was a not very private toilet, it just had a glass frosted door, and you could hear everything from there, haha. We could eat breakfast as early as 7am at the private concierge if we had to leave early for an excursion at 7:45 and didn't have time to go to the breakfast buffet. The concierge would also take our large peso bills and exchange them for smaller for us. The restaurants and bars were great, and we had no trouble getting drinks by the pool. The drinks were delicious, and so was the food. The weather was perfect every single day, cooler in the morning, very hot in the afternoon (so we'd swim and tan) and cooler but breezy and wonderful by 6-7 at night. The beach had some seaweed but they cleaned it up every day and honestly didn't bother us in the ocean. (Which is typical for that part of Mexico and Geri let us know about in advance). They had fun activities and shows every night, and we loved the Mayan show and the Mexican fiesta night. On our last night we went to an all white themed dinner buffet on the beach lit up by lanterns and with live music. We upgraded our honeymoon dinner on the beach from the honeymoon package for $200 for a private dinner on the pier, and the pier right next to it had a harp player on it throughout our private fancy dinner. The champagne and wine was plentiful and the service was amazing. He even took some pictures of us on the pier which was so nice. We used our honeymoon hydrotherapy and foot massage spa treatment and upgraded to add a 25 min couples back massage. It was so relaxing and the spa beautiful. The service everywhere on the resort was incredible. We took excursions with lomas travel (recommended by Geri) to akumal to swim/snorkel with sea turtles and see an a over ground/open cenote, a trip sailing on a catamaran to isla mujeres and snorkel at the underwater museum of art, and a trip to chichen itza and an ecopark with a cenote and lunch included. 3 trips in 7 days was plenty. We explored playa del Carmen on our own one afternoon. I always felt safe, the only annoyance was the vendors who could be a bit pushy and follow you around the store- but My husband was good at bartering and deflecting them. It was amazing and perfect. We will use them again. Top notch work Janus travel!

I have been using Janus travel since my honeymoon in 1997 and 33 trips later we still count on…read moreJanus travels for the best vacations. People ask, isn't easier to just to use a computer? No, mark Janus will always find the best price and best places. No one else will give you such service. If there is a problem, mark is right there with you to resolve it with you. It's that professional touch. If I can give him 10 stars, I would! Highly recommend them.

Meg is fantastic! She answers endless questions efficiently and courteously. She responds…read moreimmediately and always offers great suggestions.

BEWARE!!!!!!!!!!! If I could pick zero stars I would. Someone at work referred them and I…read morethought why not let someone else do the leg work on my trip while I sit back and not stress over it....it turned out to be quite the opposite! This agency is incompetent to say the least! I could have done better if I had booked it myself and had way less stress!! They do not return calls or emails. They changed my original agent to another because the first was "too busy" to reply. This is a $10k trip with a 2 bedroom suite on a cruise and they couldn't be bothered to follow up or give me reminders of upcoming payment dates. Instead they called me the day before the balance was due and said we need it now. I had to email several times to get airfare booked as prices were just going higher and higher, that took a month for them to book! Finally after being fed up, I got thru to them this morning and asked them to release my reservations so I could make changes it to it myself as it would be faster. My dog sitter fell thru so I needed to change the flight day out to LA, it cost me $200 with the airlines to do so because they did not release my reservations. They told me thats not their problem it's an airline rule. I am still currently working with the cruise line to take them off my reservations as well. I had to hang up the phone as Mike was literally yelling at me into the phone. I could go on and on with the horrible details but bottom line....they are rude, incompetent, ignorant to their clients needs and basically think they are doing you a favor by taking on your travel needs. Please do not use this agency!

They made book a group trip with my girlfriends so convenient. They managed and booked all aspects…read moreof our weekend to New York city it was so relaxing. We had everything from flights, hotels, dinner and even spa treatments. It was incredible and was so relaxing to have everything taken care if ahead of time. It was well worth it to use a travel agency. I will definitely be back!

Very bad performance by Gohagen today in Santorini. They gave us very bad instructions as to how…read moreto get off the island, and as a result we had to wait in line for two hours fifteen minutes in a unruly crowd in the hot sun. SHAME ON YOU GOHAGEN

I purchased and paid in full in May for a trip to Iceland for Oct 11-19, 2025. Unfortunately, my…read morehusband had a massive heart attack on Sept 6 and was advised on Sept 16 not to travel. I immediately contacted our agent to see if we could get a refund or at least a full or partial credit for a future trip and was told "no" since cancellation was within 30 days of the trip. No where in our trip info was I made aware of the cancellation policy. I am extremely disappointed that we couldn't make this trip and disappointed that there was not a better outcome.

We just returned from a tour of Cuba. I can't speak highly enough of our Tour Director, the local…read moreguide and our driver. They were all very professional, courteous and above all, flexible. There was a nationwide power outage from the time we arrived which lasted several days. Fortunately our hotel had a generator and fuel to run it so we were never without electricity and AC. The hotel service was exemplary, and food was good. Some venues on the itinerary were not open but our director adjusted the schedule and made substitutions as needed so we still had very full days of activities. On evenings when we were on our own for dinner, he found restaurants that were open, and arranged taxis to transport us. The lectures were incredible - highly educated and knowledgeable presenters. The director offered to arrange a doctor's visit when I wasn't feeling well and followed up to ensure I was OK when I chose not to go. He always alerted us to any safety concerns. Our local guide gave us so much information on Cuban history and culture, she was always cheerful and upbeat despite the very long days. Our driver was the best, careful and skilled in getting the bus through what seemed impossibly tight lanes. All in all it was a special, amazing experience.

GOOD BAD AND THE UGLY.- Peru and Amazon River: AHI has good qualities and I've been a Travel…read moreInsider with them and seen the good.... but when it comes to the bad it gets ugly fast. Turns out AHI has many complaints about poor airline connections and failure to book critical connections. I always book my own direct flights so that I don't miss a critical time connection. AHI DOESN'T SHARE THAT SAME CONCERN. I should have realized that there was a need to disregard the "guide" and go get a connection on my own if I wanted to be able to enjoy the Delfin III Amazon River Cruise as contracted for. Instead like a responsible traveler (aka AHI FOOL) I believed AHI and UCLA Alumni would make sure our group was allowed a "make up" of some sort due to the AHI planning failure. Here's what happened, during the Wonders of Peru adventure that planned for us to travel from Cusco to Lima and then on to Iquitos airport for the connection to the Delfin III Amazon River Cruise was doomed to fail. AHI - as MANY people have found, does NOT plan to benefit the traveler. AHI plans for its cheap fares and knowledge that it won't pay out if you miss a major portion of your travel. AHI Wants to defer to your travel insurance or that you'll give up. Instead of booking the first flight out ---or even planning a flight the night before, the later cheap flight was delayed ----first flight on ground can fly out even if fog and flights in are delayed or cancelled......after the delayed flight gets cancelled AHI tells passengers that they CAN NOT book their own transport to get to the River Cruise on time...... So after 1/2 day of waiting at the airport and then hours again on a bus to a 2nd rate hotel, OH and we have to pay for our own lunch back in Cusco --- cuz we are not enjoying the 5start cruise fare....then back to Lima and another hour bus to hotel in Mira Flores which we are later told compensates for the lost Amazon River Cruise. BS, Total BS........sure there is another hours long bus out to some site in Peru (not on mine or other list of "to see or do"......but hey it was something they tell us so be grateful. Then hours more on bus, waiting , etc. bus, waiting, bus, etc. and that's just the problems with Missing a MAJOR AMAZON RIVER CRUISE, not to mention the that instead of Machu Picchu Circuit 3B and not the 2A or B promised and even then the local guide, while good , did not keep the stories or timing right so the tour was CUT SHORT and did not even get to see and walk ALL OF THE 3B CIRCUIT. Such a disappointment. Needless to say out of a cost for the cruise (about $4,400 per person --next year $5200) AHI offers compensation of $500... WOW just WOW. AHI Travel is supposed to be knowledgeable and experienced and instead they book cheap with a "don't give a damn about the traveler" when time is of the essence for a connection. NEXT STOP is to file a complaint with the Illinois Attorney General since that is state headquarters for AHI Travel. ALSO, ALL ALUMNI GROUPS SHOULD LOOK AT CONNECTIONS AND HANDLING OF THESE ISSUES BY AHI...... Northern California solo traveler had over 16 hr flight with 2 or 3 connections.....from home. to Miami and Lima OH, did I mention, there were 2 suites on the boat available for the next cruise (as our board had sailed) and after emails, calls, and some hard pressure we were able to get 2 couples (via lottery) who could extend their stay the opportunity to get those 2 empty suites with the next cruise group....... flight ,connection, cruise paid by AHI .......but NOPE FOR THE REST OF THE GROUP!.....AHI said the cruise was nonrefundable so it couldn't provide a voucher for what was missed... only offer $500 with AHI in 2027 for travel and $500 for compensation of loss...... ALUMNI GROUPS TAKE NOTICE!!!! I'm definitely notifying my Traveling Irish from Notre Dame about this and ALL the other University affiliations that I share with family and friends.

Venus travel and John Conenna are ready to make your dream vacation possible. He goes the extra…read moremile to make his customers happy. Working on a limited budget he was able to build a trip of a life time for my son and I. From the minute we stepped off the plane we were met by our private driver. John actually called the driver while we were in the car to make sure everything was alright and told to call should anything arise. I actually think this man works 24 hours a day. I would definitely recommend he.

John Conenna from Venus Travel is an expert on travel planning. He is truly AMAZING. Planning…read moreyour trip with John makes traveling a breeze. He is with you (WhatsApp) every step of the way. He follows up with reminders on tours and making sure you are totally happy with your hotel experience. He organizes all your travel documents (transports, flights, hotels, train tickets, and tours) and you leave his office feeling ready for your vacation. He gives you reminders the night before for scheduled tours (meeting points) and if there is a question you have he is available 24/7. He is the BEST!!!! Whether you need a whole package (flights, transportation, hotels, and tours, etc) or just hotels, transportation and tours, John is the go to person. Give him a call the next time you are planning a trip. John is very knowledgeable, friendly and personable and you will not be disappointed. He is truly AMAZING. John, thank you for making our trip so wonderful and memorable! We are so happy we found you. We will definitely go back to see you for our next trip. Cheers! Alice R.

I've been using Best Travel for 20 years, mostly for business, occasionally for family trips, both…read moredomestic and international. I travel regularly, sometimes as often as once a week for months at a time. They're always friendly, accurate, and professional; I've learned to trust the accuracy of their bookings and appreciate how easy it is to get a live, knowledgeable person on the phone and book the flights I need.

Working with Lucille Kellippio at Best Travel has been an extremely frustrating experience. I…read morewould not recommend using this agency for any personal or corporate needs. In October, my boyfriend booked an international ticket through their corporate service for a company retreat - Lucille sent an email with flight details and confirmation. I booked a ticket on my own using his flight details then called Lucille to coordinate seats. We talked through the reservation and she confirmed that we had seats together on the same flights. Now in January, less than one month before we are due to leave, we find out that his ticket was never booked and the flight is sold out. Lucille did nothing to recompense for her mistake and the fact that we now have to take completely different flights. The reason people use travel agencies is to avoid exactly these situations. I realize that mistakes happen, but shouldn't there be some effort to make up for the mistake?

I've been using this travel office for 20 years MARGARET never let me down she has the best prices…read moreon vacations on the last one she beat Apple Pay hundred dollars per person she's definitely recommend it if you planning on go to Mexico Dominican Republic or simply getting away

Worked with Marge aka Gosia to book an all inclusive trip to Mexico. She has a great deal of…read moreknowledge about the different types of expectations from each resort and has stayed at almost all the top rated golden apple resorts. We are truly grateful for her expertise and will definitely book all future trips through her again!

I have used this travel agency for many years now. They are very helpful in finding affordable…read moreprices on tickets and booking (Guatemala) and have excellent customer service.

We came and found the employees working here to be very friendly and helpful in booking a flight to…read morecentral america for my parents.

The owner is a nice guy. Ticket prices for korea and the Philippines, one of the lowest prices…read morearound. Bando Travel Agency is a good place to come to if your flying to Asia especially Korea, Japan and the Philippines. Ticket prices depend on season. If your stomach is particular make sure you order an american meal on the flight or you will be served Korean.

I had a completely different experience than that of the other reviews, but they may be outdated…read more Here is my personal experience: Honestly, I would give this company a 0 star rating if I could. This company does not go by its word. I have spent three long and stressful months going back in forth with a travel agent. The customer service is horrendous; the office hours are very short, and even on their open hours, they do not pick up the phone. The travel agent I have spoken with was incredibly rude towards me. He was not concerned about the customer's wishes, and overall not professional. They promised to purchase a ticket package for my family, but the deal is way too good to be true. Once I finalized my purchase and sent them my credit card information, they stalled for a whole month to make the transaction.After numerous attempts at trying to pay for my tickets, the travel agent failed to complete the transaction by the deadline date and I lost the opportunity to buy them. After wasting months of precious time, ticket prices were way too expensive and it was too late for our family of six to buy tickets. Even after trying to work a solution out with the company, they deny that it's their fault and will not take responsibility for their actions. Basically, don t waste your time on this company. It may sound like a stellar deal for their ticket prices, but they won't actually complete the transaction. I repeat, do not do business with them. It will be a horrendous experience