Trying to find a clinic who accept patients is the biggest hassle! I called 5 clinics to ask if…read morethey accept walk ins or patients and it was a NO!... yikes.... Registration started at 830 but there is a cut off to ensure the walk in hours finish on time. There is no secretary but a computer to sign in. If you are not tech savy, this may be a problem for you. The Doctor I saw listened to my concerns and helped me promptly. I didn't feel rushed but at the same time he has to keep the ball rolling. Keep in mind if you have an out of province health card you will have to pay for the visit. You will get money back if you go online and request it. Only thing is it takes 5 months to receive the cheque. Great service and straight to the point. I waited a bit over 6 hours which I think is decent compared to waiting at the ER for 15 hours. Keeping in mind this was their downtown location.

Please debug your Patient Portal (Ottawa) : Patients can login but do not see the Doctor's names…read more Patients see only the logos. Therefore, patients CANNOT book any appointments with the doctors requesting them to do so. Website in trouble: https://www.appletreepatients.com/PatientPortal/Ottawa/Authentication/LogOn?ReturnUrl=%2fPatientPortal%2fOttawa%2f

This is not a "care" facility. They don't actually care. Every time I've been there, we have had…read moreto see a different GP because the turnover is so high. The first GP we had was on the news for "patient ettiquette" basically talking down to people and telling them what to wear. This isn't a fashion show. People are sick and need care, they're not going to show up in a *ucking tuxedo!! Next, we were going overseas, and needed to see a GP to get our daughter checked out. The GP treated it very dismissively, and booked us an appointment on the same day we were going to leave, so we had to email them (because for some reason you can't change appointments over the phone... well the reason is that they want everything in writing to cover their butts, because their receptionists don't understand English, and can't take appointments properly). The next GP didn't even know which patient she was seeing, she called my daughter by a different name, which likely means she didn't review the file before my daughter was seen. I guess everything is in the computer, right?? They have a policy that you must be 15 minutes early for appointments, but when they are late by 45 minutes, they act indignant if you bring it up, not even so much as an apology. In fact, they start making snarky quips and digs at you. It's unbelievable! Now, my daughter has had severe stomach pains for over a week, and they made her wait an entire week, telling us to go to the children's hospital, who then told us to see our GP!! This place is literally run like the hospital in Idiocracy. If I were dying, and needed urgent care, this is the LAST place I would go, because they'd probably put me on MAID without my consent. When reading this, you might think I'm joking, or overstating things. I can assure you this isn't the case. The only reason we're still using them is because all other GPs are not taking patients in our area, and this is literally the only option. I guess maybe Canada should do better to keep doctors in Canada, instead of having a brain drain to the US, where they actually pay them a decent wage!

This clinic looks nice and clean, even inviting considering it's a clinic. It's a little hard to…read morefind the single entrance to the mall - near the rail crossing and OC Transpo lanes. The waiting rom is big and spacious, with lots of seating. When we walked in, there were a few people but it wasn't crowded, so the wait was not eternal. The patients run the gamut from pregnant women to elderly people. However, before going there please note that it's a private clinic, which has a 6-month wait to get in!

My experience is a little out of date, but given the struggle I had finding a well-reviewed clinic…read moreof any kind, I really want to put this one up on people's lists. I visited a few months ago (end of June) for a cough that didn't go away after the wildfire smoke had hung around Ottawa. I also suspected a UTI. I arrived before the clinic opened. It's located inside a department store (and there's a Timmy's at the other end). There wasn't a place to sit outside the clinic before it opens, but there was patio furniture set up for display nearby :0 Nobody seemed to mind me setting up there for the hour or so. Once I was inside, I was able to be seen fairly quickly. The facilities are clean (you would hope so, of course, and they are), and the RN I saw was really kind and listened to me. Turns out I had bronchitis (and no UTI). She prescribed me a puffer and gave me instructions on how to use it/for how long. Then I was on my way. I'm relatively new to Canada (a permanent resident from the US), so I'm also relatively new to the walk-in clinic system. But like an urgent care clinic, it seems critical to show up early. Being first in line helped.

Claims to be "first come first serve" yet I've been waiting several hours to be seen and several…read morepeople have went ahead of me. Awfully rude receptionist.

Their website says taking on new patients to fill out the form. I did and did not hear back from…read morethem. I called them and the receptionist said they are not taking on new patients so I said well you need to take the ad down as with the shortage of doctors you are going to get a lot of calls her reply I guess so.

The doctor was nice and attentive but to get to him you need to experience hell first hand at the…read morerudest most incompetent receptionist I've ever encountered.

Dr. Edwards is great at what she does and has a lovely bedside manner…read more I have been going to her for about 10 years now and she has always made sure I was in tip top health. Referrals are fairly easy to get from her, and her nurses on staff are lovely. Getting an appointment quickly is sometimes very difficult given that she has so many clients, but it's worth the wait if you can handle it.

what is the point of booking an appointment if when you get there, you still have to wait for over…read more45 minutes to be seen, not to mention you see people come in with appointments after yours and they get seen first? This is Extremely frustrating and the worst part is you can't say anything to the staff because then you're the problem.

Dr. Assemi and his staff are wonderful. Best doctor I have had in my 72 years…read more Tom Harris

This office never updates their website. You never know if it open or if it's appointment only or…read morewalk in. This place is a joke

I had no issues and only waited for about 30 minutes. I think a lot depends on when you arrive. A…read morelot of these negative reviews seem to be a few years old. John L.

Preston St. Location…read more Takes 5+ hours to be seen on almost any day, even by someone for intake. Went for refill of a medication and was told I should go see an NP instead and when I mentioned I couldn't comfortably afford it, was met with a mocking tone about it. Went on two different days and didn't see anyone either because I can't spend more than 6+ hours at a clinic just waiting when I have to work. They got as far as faxing my pharmacy but gave them an incorrect number to send files to. They have huge issues with communicating information about cost of services and transferring any kind of files at all their locations from what I've heard from others. Walk in only, even if you're rostered, no appointments with the same doctor which causes issues with consistency of care. They very obviously take on way more patients than they can handle, and do not care about quality of care. Ended up digging out of my emergency fund to see an NP elsewhere.

This is possibly one of the worst clinics for a walkin patient…read more Since My family Dr. retired a few months ago I had little choice but to visit a clinic. They told me that they had no Doctors at the site and I would have to be seen by a NP (Nurse Practitioner) , which for whatever reason carries a charge of $97, and is not covered by OHIP ,nor my health plan with my employer (Government of Canada) as I found out later. They did not bother informing me that the fee was not covered by anyone , and if that wasn't bad enough Their service was subpar at best and the Nurse had an absolute terrible bedside manor. After talking for about 5 minutes she was done and prescribed some medication. when she came back into the room I wanted to inform her that I was also experiencing some chest pains, to which she replied "Sorry, I'm out of time", having spent 5 minutes with me. My recommendation is to AVOID THIS CLINIC LIKE THE PLAGUE !!

Service at the Shopper's Drug Mart - Eagleson Road location. I find the staff unfriendly and at…read moretimes hateful. I've had them email me telling me my prescription is ready only to get there and find it's not ready. There is always a long wait to have prescriptions filled. I left the hospital with 7 prescriptions. I needed them filled as my next dose was at 5 pm. I called them at 3:15 pm immediately after I got home from the hospital. I sent all prescriptions in through their website portal that allows the uploading of prescriptions. Then I was told they need the real prescription before they can give me the drugs. That's fine. I will give them the original copies. I asked if they could be delivered as I just got out of the hospital and was not supposed to be driving. The staff told me the delivery guy had already completed his deliveries for the day but they would ask him. They called back stating no he cannot deliver. I told the lady i would find a way to get there to pick them up as I need to take the drug at 5 pm or close to 5. She once again said she needed the real prescription before she could give me the drugs. I told her that's fine. I'll take them with me. I got there at 5:05 pm and handed her the real prescriptions. They had nothing ready for me. She told me to wait 15 to 20 minutes. I had already explained to her twice that I needed to take my medication and by submitting these 2 hours earlier I don't understand why she did not make that any sort of a priority. After all I had been going to this pharmacy for many years. No matter when I go there I have trouble. They've only usually got one person working on cash and a line of several people. They often have trouble locating the prescription. Maybe they have too many customers. I don't know what the problem is but it's the worst pharmacy I have dealt with when it comes to efficiency, courtesy and value. The curt attitude and lack of concern for the customer has me looking for a new pharmacy. They also charge higher dispensing fees compared to my previous pharmacy from years ago.

I would give this location a 3.5 stars, if I had the choice, simply because they have made the…read moredecision to close earlier than they did, and they now open later too. They have to save money somewhere, and cutting hours was their answer. On the other hand, Shoppers Drug is really expanding! I like this shop best of the 3 near home, and maybe not the closest. This particular store is open only to 10:00 pm, there are others open to midnight, and the occasional one open 24 hours. This location has a nice makeup dept., a photo lab, and they sell some food, books and some jewelry too, and lotteries. Shoppers' Drug usually has the best price in town for milk, eggs, and butter. The staff is knowledgeable and helpful, especially at the pharmacy (the cashiers tend to be on the young side).