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    Marcel's Ice Cream

    4.8 (4 reviews)
    Closed • 3:00 pm - 8:00 PM

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    Big Dip - Peanut Butter-Chocolate Twist Soft Serve Ice Cream Cone

    Big Dip

    4.1(44 reviews)
    4.8 mi
    •$

    I stumbled upon Big Dip when I first moved to the area two years ago, as it's by my chiropractor…read more I'd dubbed it my favorite spot in town, but I think it may have been bested recently by a competitor or two. On my last visit, my milkshake was practically milk and no bueno. I was with my mom during that trip, and she reminded me I also had a bad milkshake there at the end of last season. The problem is that it tends to be busy that bringing it to the attention of an employee means cutting the line...I did reach out via social media and I was told to order milkshakes 'thick' going forward. I went this past Thursday and ordered a vanilla cone with sprinkles. The vanilla was way too soft, and shouldn't have been served. I think that might have been the issues with the milkshakes-- the ice cream isn't actually the way it should be. My mom's chocolate peanut butter cone was fine, however. With prices being what they are and my last 3 to 4 trips having been underwhelming/super disappointing, I think it is time for me to move on from the Big Dip.

    Big dip is great. They have reasonable prices, friendly staff, and great options…read more HOWEVER, please be aware they will NOT let you eat the big giant ice cream cone on top of the building. They get real mad when you get up there and try to lick it. They say it's no real ice cream but I know that's not true! I came in the middle of the night with a ladder, climbed up and started munching that ice cream before the police intervened. It's real ice cream! Real delicious ice cream! I don't know how they keep it from melting up there, but whatever they are doing it's working. Once a year I think they should let some lucky person eat the big giant ice cream on the roof.

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    Big Dip - Stand and sign

    Stand and sign

    Big Dip - Peanut butter twist with hot fudge

    Peanut butter twist with hot fudge

    Big Dip - Baby  Vanilla Soft Serve Ice Cream Cone

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    Baby Vanilla Soft Serve Ice Cream Cone

    Carvel

    Carvel

    4.1(21 reviews)
    5.5 mi
    •$$

    Staff is very friendly and helpful! I tried a few samples before deciding on the coffee flavor,…read moremint flavor, and ice cream cake flavor. Lots of fun flavors to choose from! Parking can be a little difficult if coming around lunch time.

    Let me just say that the ice cream is great (5 stars). I have had Carvel since I was a kid and…read morehadn't come across a Carvel location in eons. In town to take out a friend's daughter attending Syracuse, we stopped in on a Friday night since she never had Carvel in her life! Customer Service (1 Star). Apparently, they close at 9 PM on a Friday night? Despite being in the store at 9 PM, the teenage twit told us they were closed and refused to serve us. I was confused. Another patron and her husband were in the store and had yet been served (they were trying to decide what they wanted) and proclaimed, "no, you are not leaving and they are going to serve you." It is time to grow up and act like an adult." Engaged in a stare down, the young girl (clearly not a lady) refused to budge. Her co-worker having at least gained some element of customer service and de-escalation training, took the 1 minute and created (2) soft serve cones and we were on our way. We enjoyed the cones in the parking lot. We observed the closing procedure from the lot. It took the (3) teens a total of 5 minutes to turn off the lights, put some covers over the ice cream and lock the doors. If I were the owner of this store, I would think seriously who I was hiring to represent the business, and I certainly wouldn't want this teenage snot serving me if it was in the middle of a shift or at closing time. I'm certainly glad I raised my daughter better than this. Note: we probably had the same snotty employee that Eugene B. encountered in his review.

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    Carvel
    Carvel
    Carvel

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    Marcel's Ice Cream - icecream - Updated September 2026

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