Not a good place to come to buy Marble Comix, so we left disappointed. I'm not a fan of marble slap... I mean Marble Slab... to begin with, and I think they're expensive and that their ice cream isn't very good. But when service is good and the Barbi family kids love it, then it makes us happy and it makes them happy. Service here is really annoying and slow and they won't necessarily come over to help you even when they don't have anything better to do, such as when their phones are their main priority. Having said that when we did finally get my nephew to smile after he'd been moody all day so we're grateful for that. And I didn't realize so many attractive 20somethings come into Marble Slab. I thought it was just for kids. I even got hit on. So that's where the extra star came from. (Tosses hair). read more

Marble Slab Creamery - Marble comics - Ice Cream & Frozen Yogurt Near Me - Richmond, Texas

Sadly, this location is visibly suffering. It looks like it has seen better days. However, the Marble Slab flavors never disappoint, and I enjoyed my ice cream. The server was very kind, so he deserves 5 stars. Other than that, the atmosphere was gloomy and lame. Not much else to say since I didn't want to stay longer than I needed to. read more

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Came in for some ice cream on a weeknight so it wasn't busy at all. There were only two families inside but there was one person working so there was a bit of a wait. When I walked in I wasn't greeted. I understand there was only one person working but the shop is so small a quick, "Hello" or "Welcome in," would've sufficed. When it was my turn to order, I sampled the cookie dough ice cream and decided to go with that flavor because none of the others seemed too appealing to me. The guy working gave me a generous portion of ice cream but was rather light handed on the add ins so I asked for extra. I went with the cookie dough ice cream with pecan & choco chop add ins inside of an oreo cookie waffle bowl. I got my ice cream to go and it still wasn't melted by the time I got home. It tasted great but the customer service wasn't the best so I gave it four stars. I'll be back though! read more

Marble Slab Creamery - Menu - Ice Cream & Frozen Yogurt Near Me - Richmond, Texas

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Awful awful service. We ordered a 1/2 sheet cake for our daughter's 8th birthday, several days in advance, for a 2pm pickup on a Saturday. We arrive at 1:45 and were told that it wasn't ready. When I asked when it'd be ready, she said 2. So we waited in the car for 15 minutes and came back in at 2. At that point they saw us come in but didn't even acknowledge we were there for 10 minutes. Then she proceeds to tell me that the cake isn't hardening due to fridge issues, and if I want the cake like that. She literally asked me if I wanted a melting cake. They didn't have any premades large enough with a vanilla base, so I had to scramble to find an alternative in the 30 minutes before my daughter's party. They also kept trying to sell us a cake there with a chocolate base not listening to us say that she doesn't like chocolate cake. I am furious not only for the crap excuse- (there was a working freezer in the lobby with cakes that were just fine)(they just started too late), but for making me stand there and waste precious time that I could have spent finding an alternative. I will not be trusting this store again for any order. read more

Love this place! My dad wanted a cookie cake for his birthday, so I decided to go to marble slab. A very nice lady named Seun helped me out deciding what type of cookie cake I wanted. She was super funny and we had a great time talking for like an hour!! Love her read more

I didn't order anything in my last visit. I went in and a family or group of 4 was ahead of me. One staff person was helping them and there was another person working there and she was just working on decorating a cookie cake. I'm surprised that she doesn't know there is a lot of customers? She could help her coworker out or help the next customer and get back to decorating later no? She takes her time and finishes her cookie cake first and then she came to help me and I asked her I wanted to get a gift card and she said they don't give gift cards. Great. read more

This place is terrible. The employees were not wearing masks, no trash can outside, no chairs outside, no social distancing tape, no sugar free ice cream, and stale cones! The employees were sampling ice cream while I was sampling, how unprofessional!! The lady handed me ice cream without putting a napkin around the cone and gave it to me with no gloves DURING COVIDD. Outside they say they are practicing social distance, but clearly they don't care if they spread their germs to customers who could die. DO NOT GO! read more

Marble Slab Creamery - Statement saying health is your top priority... clearly a lie - Ice Cream & Frozen Yogurt Near Me - Richmond, Texas

If I could give zero stars I completely would, I paid $20 for husband my son and I and the ice cream was melting as soon as we got in the car. We had to race home to try to save what was left of it. Called the store and was told it was melting bc we got toppings, and we should stick them in our freezer..... what?!? Will never go back read more

Marble Slab Creamery - 3 minutes after our purchase my sons ice cream was basically soup - Ice Cream & Frozen Yogurt Near Me - Richmond, Texas

Absolutely disappointing... We go here maybe 1-2 every 2-3 months since they opened and every visit was horrible. No "Hello" No "What would you like" No "Thank you" No "Have a good day" or even "Bye". If you ask to taste a flavor, he will get an attitude. They obviously don't like his job... What kind of owners would hire rude and unhappy employees! Really sad. read more

The cashier and lady making the waffles were using cell phone. Lady making waffles handling the food directly with no hand protection, WHILE talking on phone. Guy behind ice cream counter didn't even notice I had been waiting to order because he was busy texting. First time here and I understand the bad reviews. read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Richmond, Texas

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I think this will be my last time to this location . The customer service is awful. They do not welcome you when you come in . No hello or hi . Not so clean also read more

Marble Slab Creamery - Never too early for ice cream - Ice Cream & Frozen Yogurt Near Me - Richmond, Texas

‍Our first time at this location. We normally go to the one of mason near I10 . We didn't realize there was one so close to the house. Lol. Great location, FRIENDLY customer service, and always YUMMY ice cream. We will definitely make this our new spot for ice cream read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Richmond, Texas

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I should be able to give no stars. Got lemon ice cream and took two bites and thought it out. Should have tasted first so that's my bad. Artificial sweetener and flavor tasted NASTY! Won't be back. read more

The guy that served my ice cream was rude. Had music in his ear so couldn't hear me, kept asking me to repeat what I said, then I found a hair in my ice cream, and when I asked for peanut he said no.. and when I told him I've always got peanuts for my ice cream he called me a liar... this place has only become worse. read more

Twice I've been here and both times horrible customer service! Same guy too! No hello, welcome only kiss my ass look! Would not recommend going here as if that is the way they treat customers one would wonder about the quality of the product! I can see I'm not the first to complain and probably will not be the last until they get new employees! I visited on Sunday 7/28/19 at 4:09pm! read more

Awful service, no one ever speaks to you, don't care to work there then why do you work there??? Somebody should let you know that this is a retail shop and customers will need help... rude guy behind the counter needs to go away and the ice cream quality is terrible, mix-ins are never mixed in which is pointless. Found a hair in my ice cream and that will be the last time I ever step into this place... sad that Marble Slabs have come to this. This is why other places are packed and these guys are NOT!!! read more

I don't know what it is about Marble Slab stores in West Houston (Richmond, Katy (Mason location) and West Oaks...horrible, horrible service!!! Visited the Richmond location today to cash in on a $5.00 reward from being a member of the Slab Happy program. Once I arrived, I placed my order with the gentleman in the front and he proceeded to make order. When I told him that I had a coupon, he stopped and stated that he didn't have an ingredient to complete my order. Disappointed, I just said OK and stated not don't worry it and left. A year ago at this location, one of the employees tried to charge me for an extra for an ice cream cone that was supposed to be free, and had to put up a small fuss in getting my money back. I don't know and I don't understand...this location, along with the ones I mentioned above always seem to have an negative attitude when it comes to using any kind of Marble Slab coupon, so much so that I just won't give them business anymore and drive a little ways to one of the better locations. One thing I would like these locations to understand is the coupons are used to bring customers in the door. The type of service you provide the customers is what brings them back, whether we have a coupon or not. read more

This location is a joke! My family and I have been coming to this location for the past year. 8 out of 10 times, I get crappy service from some young punk(not always same person) who seems pissed to be there and to be having to help me. The owner has his number posted and I have been tempted to call, but always ended up blowing it off. Well today was the last straw. My wife went up there with my mother in law and my 3 year old son around 1pm. My wife placed her order and asked for cookie dough topping. The employee mumbled that there was no cookie dough available. My wife asked him to repeat himself, and with an attitude he said it again. So my wife picked something else. My mother in law placed her order and asked for strawberries....again, no strawberries! How are you out of 2 of the top ingredients at a Marble Slab, at 1pm on a Thursday!!?!?!? So while my wife is paying for the ice cream, my 3 year old slips on a puddle of water that is right in the middle of the floor.!! My wife tells the employee about the puddle, and he responds with, "Yea". She didn't think he understood her, so she tells him again, and he responds again with, "YEA". So after hearing about this, I was totally fed up and decided to go ahead and call the owner and tell him about our experiences. That was a COMPLETE waste of time. I told him in detail about our experiences at this location, and his response was basically, "alright, thanks for the call". Needless to say, we will NO LONGER be going here. Baskin Robbins just won all of our future business!!! read more

I was really disappointed at the quality of the 'ice-cream' sold here. Neither of my kids ate it, and I don't blame them after trying it. The chocolate 'ice-cream' was really just a plain vanilla base which had been colored brown, evidenced by the food coloring stains all over my son's hands and face. Chocolate ice-cream doesn't leave a stain like that. They apparently forgot to add the chocolate flavoring. My daughter got the red velvet ice-cream which obviously has color in it, but they didn't even bother using the no-taste red. And again, no actual flavoring. I was disappointed because we've just moved into the area and this looked like a nice alternative to our favorite Cold Stone Creamery. No wonder they're always on Groupon, you couldn't give this stuff away. read more

Terrible customer service. Online orders do not work with this location. Phone number goes straight to a voicemail that is full. You can buy what they happen to have in the store but that is it. read more

Terrible and incompetent service. Had to repeat order about a dozen times before they finally got it right.

Came for a late nite treat since they were still open. I received fast and good service plus my kids love it

0 stars if I could. Worst service ever and employees treat you like they hate their job. Go work somewhere else if you're so miserable. Don't take it out on your customers. Fix your damn attitude. read more

Good ice cream, friendly, need to cleanup the area a bit I would recommend it over most read more

100 Negative stars for customer service. Two stars for nostalgia since we have been huge MS fans since we were younger. We only get the sweet cream here since all their other flavors are questionable, they never taste the same compared to other MS locations. I hate how convenient this location is for us since the customer service sucks! It's literally the worst. If you plan on coming here, make sure you're in a good mood and with good company because you'll need that to ignore the way this location treats their customers. A few years back, they placed the manager's number in the store but that was a complete waste of time since the guy where the bad customer service started from is still there. Apparently, he's a manager or something of that sort... He's so bad as we've witnessed this every time we go and he's there. This so called manager seems to be very allergic to working and speaking. This guy cannot be bothered to acknowledge that you're even in the store. If there isn't another worker there, he'll just stare at you until you say what you'd like to order then quickly tell you your total so you can get out. If there is someone else there with him, he'll let the other worker do all the work even if there is a long line. As of the last couple of times, there's been the taller guy with glasses helping us and he's a lot more helpful than the "manager" there... If you get him, he's still on the quiet side but he does show to have manners and ethics. I can't say the same for the other shorter guy. But my gripe today is because when they first opened, I was told to download their app but every single time the app won't work on their end. You could never get the points and you can't ever redeem your coupons or rewards. The "manager" can't even care about the situation and will constantly tell you to just pay, "app won't work. I already pressed the button for your total." I think today ends our visit here but I'm sure that won't matter to the owners of this location. What a complete waste of business. read more

Customer service isn't great. Employees don't have great communication skills. During COVID, the person preparing the ice cream never had his nose covered. I went in 3 different times during quarantine. No social distancing, employees were defiant not worried about breathing all over your food or touching cash or credit cards then touching food. So gross. Spraying germs all over the ice cream. Families sitting at all the little tables (store is tiny) when supposed to be take out only. And the most annoying is that they intentionally ignore phone ringing. Voicemail box full. So irritating. read more

I ordered ice cream from this location via Uber Eats...I spent $30 for 2 pints which I was ok with but when we received it it was completely melted!!!!!! If I could give no stars I would but that option is not given. read more

NEVER again! If I could give ZERO stars - I would! WORST CUSTOMER SERVICE!! My first and last trip to this store was TODAY. I ordered a Snickers ice cream cake for Father's Day. I went to pick it up and said I had ordered the Snickers cake. The "Manager" (Gustavo) told me that what they have is in the freezer. I could barely understand him. I looked for my cake and it wasn't there. He walked away from me to the back and never came back. One of the workers came out and it was the girl that I had ordered with. She informed me that they had sold the cake after her shift was over at 8:00 the night before. I asked to speak to the manager and they told me that the guy I previously spoke with was him. He wouldn't come out and speak with me. Now I have to find another cake in 2 hours. OMG. NEVER AGAIN! read more

If I could give this place zero stars I would. There service is the absolute WORST. I called a bunch of times trying to place an order for a cake....no answer. When they finally did answer it was man who was extremely rude. He said he would not take phone orders and to do it online. Also, when he answered the phone he didn't even say "Marble Slab thank you for calling etc" he actually said nothing until I had to say is anyone there? They're completely unprofessional. Save your money and time. read more

We visited this location today March 5th 2017 at 4:30pm and right when we started to place our order, there were about 8 or 10 different people who walked in after us and got in line. There was a young girl taking our order and no one else to help her. However, we did see two other Hispanic males in the back room just talking to each other so I asked her why they weren't helping her and she said that Gustavo is the manager and she can't tell him to work. So I called him and asked why he wasn't helping her and he said that he's busy making cones, the cone bucket was all full. I asked him again, why don't you help her and he said he doesn't have to. I left the place telling him I would file a complaint with the corporate office which I will right after this. read more

Super quick service & decent ice cream! the employees could smile a little more but that's all. the place itself is rather small but the striped wall is cute! there's a good amount of options & toppings which is a plus read more

I don't know what's happened to this place. I've been coming here for years and the service recently has been awful. I've always gotten a sundae with two flavors of ice cream and today the guy tells me they only make sundaes with one flovor. Baskin-Robbins was happy to make one for me. Never going back to Marble Slab. read more

Would give it a negative 5 star if I could. Worst ice cream store. He staff was very rude and unfriendly. My wife found hair in my ice cream and staff had audacity to say that it was my wife's. Would not recommend any one eating at his place. read more

Was there late this afternoon. Half the freezers are not working or not filled. Restroom was disgustingly unkept. Dirty tabletops. Less than friendly service. Will NOT return to this poorly run location. read more

They have the worst white chocolate macadamia nut cookie. My cookie was not fresh, the macadamia nut was old, and there was coconut in my cookie. read more

Asif was so nice to us and even wrote a beautiful message on our cake! We tasted several flavors and then decided to bring some home to the family. read more

We showed up 2 hours before closing on a weekend, and they had picked up half of the ice cream flavors, (and only left out the not popular ones). Also no available cookie cake by the slice, and only a few cookie flavors available. I feel like they should be 100% ready to serve at 8 pm on a weekend! I mean come on, that is when people buy dessert - after dinner. Instead it looked like they were ready to close and were relieved when we walked out. Terrible service! read more

If I could give this store a zero I would. Ordered a cake two weeks ago and now they don't have it on delivery day. Staff has an I don't care attitude. Worst customer service ever read more

HORRIBLE Location! Go somewhere else for ice cream. Staff is rude and careless. We ordered a quart of cheesecake ice cream. Took it home and found out the quart was half empty and the wrong flavor. We called back and the manager Gustavo told us we were liars and he 'doesn't give out free ice cream here'. Never going back. read more

On August 25th, I went with my family to this location around 5:00pm. The staff was very rude; we felt unwelcome. Also, half of the scream containers were empty, only 4-5 flavors were available. On top of that, the staff were negligent to let us use our app coupon; I gave my phone three times, and supposedly. it was not in the system. Customer service was bad on so many levels, that we don't want to come to this location anymore. read more