We always visit the Milton, Ontario, Canada location and have always had good experiences... sometimes a long wait but otherwise good. We have our favorites and know exactly what we're getting when coming in.
Well, today we stopped in for a fathers day treat after being out in the hot heat and sun all day (we were so looking forward to our cool treats) only to find our family get DISCRIMINATED against for being a large family (we have 5 children). We began our order as usual and it was going faster than usual as they were well staffed (yay for us... no long waits)... well half way through our families orders the "manager" decided to start taking families behind ours. Despite our pleas and protest to finish our order she ignored us and said "this is how I run things". We said we had never been treated like this before and protested that it didn't make sense nor was it fair, since we were there first and waiting longer already. She just kept arguing with my husband. When I suggested we wanted to split our bill in order to finish our orders first, she refused. It was a HUGE slap in the face and a horrible Father's day experience. We paid for the cone my son already got and advised there would be no further need to complete the rest of the orders. I will take my hard earned money to a business that appreciates it and respects all customers. We will never return here. We have waited out the door many a time and nobody has ever skipped over customers because they are a family to come and tend to mine so why would it be acceptable to treat my family this way? To treat customers like this is discrimination and not acceptable at all. We have been raving to family and friends about how great this location is.... not anymore. All they will hear about now is this experience!
We drove over to DQ where we had great service and were served as a family... plus it cost a heck of a lot less. read more