First off the staff was rude. Second the cookie was stale as heck . They charge you $10 for a sandwich ice cream which is overpriced. Do not come here at ALL! read more

I ordered my birthday cake from here and when I got there they didn't have my cake at all. The lady tried to look everywhere for it but came to the conclusion that another worker had made my cake but instead of keeping it in the back they put it in the main fridge at the front without a label. So it turns out that they had sold my birthday cake to someone else. I told them if they could remake it because I needed it that day. I had told her to please keep it in the back because I don't want them to sell it again accidentally. The lady told me it would take at least 2 hours to remake but she said they would call me once it was ready. I waited over 2 hours and I didn't get a call. I called them and it was a different lady, she told me that the cake was ready so I drove down to go get it. Once I got there I told this new lady I was picking up my remade cake and she told me to go get it in the main fridge in the front. I had told her that it was a mistake because my cake was supposed to be kept in the back fridge. But she told me no (in a rude tone) and that she made it and put it in the front because it was going to get busy and she didn't want to have to go all the way to the back to get my cake. Also this new remade cake did not have a label for the second time. I'm 100% sure that this is same lady who sold my original cake because she doesn't listen to directions and she is also rude. The first lady actually tried to help me and she was confused why anyone would even put the order cakes in the front and told me that they aren't supposed to do that. I am very disappointed in how long it took me to get my birthday cake and also how frustrating the process was. read more

I walked in really looking forward to enjoying a scoop of ice cream ... stood behind another customer in line for about 5 minutes without even being acknowledged. Not a nod or hello or 'will he with you in a minute'. The customer ahead of me had not ordered either when I asked him. As it turns out the two people behind the counter were busy preparing orders for delivery. They kept on going through a delivery list for Grubhub or someone to pick up while the line was growing in the store !! Needless to say I'm writing off this ice cream stand read more

Despite the reviews I tried this place as Jeni's down the block was packed. I was served relatively quickly and out the store. I had the sweet cream and pistachio with fix ins. The marshmallows weren't stale which was appreciated since normally it is elsewhere. The ice cream is cloyingly sweet but it satisfied my craving. read more

This spot is easy to miss if you're not paying attention. It's connected to the cookie place. The ladies working were nice but they didn't mix my ice cream and mix ins. The gave it one "mix" and that was it so the items I chose were not evenly distributed so that's a bummer. It tasted good though. Service was a little slow. Maybe it was an off day. read more

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1st time trying this store & the cones are huge. I had a really hard time finishing. I was full halfway. I got chocolate 2 the extreme which was really good. It comes with m&ms & chocolate sprinkles. I got it in a rainbow sprinkle cone. The red velvets cake was too sweet for my liking. The cheesecake didn't taste like cheesecake at all. It melts really fast. It started melting as soon as we got it & was dripping all over the place. read more

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I have been eating "DAIRY" w/o my knowledge, every year and this is the "Birthday Club". If your dairy free go home and get an ice cream maker, they only have Coconut based Mint Chocolate Chip. The service is nice and the store is clean. read more

The ice cream its good my kids liked, but the staff its rude really rude her name it's Gabriela she had a attitude im sorry she its working if she its frustrated and doesn't like to work in a place that requires customers service then she really needs to work somewhere else just because of her i will not come back. read more

I had a serious craving for ice cream so my fiancé drove us to the nearest marble slab. We drove past it twice, the sign is pretty small but it's a Marble Slab/America's Greatest Cookies, next to potbelly's. I've been to Marble Slab plenty of times so I kind of had an idea of what I wanted. I kept it simple and asked for sweet cream ice cream with Oreos. My fiancé got a chocolate ice cream with Oreos, butterfingers, and fruit loops needless to say, I wasn't going to ask for a taste of his ice cream! Once we got in the car, I took a spoonful of my ice cream and it tasted a little off. I took a couple more spoonfuls until I asked my fiancé to taste it. He said it tasted a little sour which is what I got out of it. This sweet cream ice cream was spoiled more than likely. I was disappointed and so was my belly. I'm giving it two stars because the service was good but I'd be afraid to give it another try. read more

Pretty standard ice cream joint My first impression of this place was that it was a little hard to find, as I didn't realize that it would be connected to Great American Cookie. Other than that, the ice cream is what you can expect from any other ice cream place: cold, creamy, and delicious. They do have a variety of flavors that they let you sample before purchasing. I personally got the chocolate birthday cake flavor, which tasted more like milk chocolate than anything else. My cone came out to be around ~5$, and I felt that I could have gotten the same ice cream at another place for less. They do have mix-ins and speciality cones at this location, which maybe would have made the experience more worthwhile, however if you're just looking for plain ice cream this place is just OK. read more

I felt invisible. What a horrible service. Took forever to take out order, the guy taking orders skipped us and then acted like nothing happen. My partner found a hair in his shake and the had to remake. The individuals with long hair were not wearing hair nets. read more

Great American Cookies - Fudge Brownie Delight - Ice Cream & Frozen Yogurt Near Me - Addison, Texas

First of all there aren't any signs that read "marble slab". Not what I remember if marble slab at all.. the scoops were hearty... you will pay a pretty penny for a tiny scoop of ice cream.. its not going to be over the rim of the cup... my daughter wanted a larger size, the lady said she couldn't get that much out of the freezer.. clearly there was ice cream left in the container after she mixed it she added another spoonful which wasn't much... this is very expensive... 13.00 for two small ice creams... read more

"The customer is always right!" "100% satisfaction guaranteed!" This marble slab location has obviously never heard of these slogans! I am the type of person that no matter the price, I want you, the employee, to make my food/beverage/dessert exactly how I told you I like it. My order at COLD STONE CREAMERY is the same for Marble slab. I never have issues at cold stone and I thought all was well with Marble slab until one employee mightve been having a bad day.... My order is a sweet cream or birthday cake (depending on my mood) ice cream shake, hand chop brownie pieces and sprinkle over the shake, then drizzle caramel sauce over the drink.... does that sound like it's too complex or impossible to create? The lady behind the counter (I believe of Asian decent) acted as if I asked her to drive to timbukto without giving her gas money! She then proceeded to argue with me on how she cannot make that and how that was against store policy! I even offered to PAY MORE FOR THE DARN DRINK!!! After I threatened to leave, she made my delicious concoction with a fake smile....just the way I asked. Normally I would not go back and forth with anyone. She didn't deserve my business, but I was 7 months pregnant at the time and had to get back to work. Ladies do ya feel me? Anywho, I don't care how desperate I get, I won't be showing my face there. That ice cream is too expensive for such a lousy experience. read more

The service of the young guy behind the counter was horrible and did not represent the Marble Slab Creamery. I understand each store is a franchise but this particular owner needs to invest more in training of his staff. The service was so bad I refused to spend money here and found the next ice cream shop in Addison read more

Great American Cookies - Ice Cream & Frozen Yogurt Near Me - Addison, Texas

Oddly, I've never been to a 'Marble Slab Creamery' before, which is surprising since 'Marble Slab' is such a large chain, and I am so addicted to ice cream (I must have at least 2 scoops every day). I appreciate that the chain has a small sense of humor: The slabs they use are made of granite, not marble as the name might suggest. Regardless, it seemed eerily similar to another chain: 'Cold Stone Creamery'. Just... less good. Dirty interior, low staffed, not many flavors/mix-ins, very melty, expensive. Melty is expected for mix-in places, but this seemed a tad excessive, or perhaps I just haven't been to a mix-in place in awhile. ______________ Conclusion: 'Tis still ice cream. It is suitable for meeting my daily ice cream quota. However, there are much better options for quality ice cream nowadays, and I feel like if I'm going to indulge, I should truly enjoy it (even if it is every day). read more

Great American Cookies - Amaretto Ice Cream with Cherries, Fudge, Whipped Cream - Ice Cream & Frozen Yogurt Near Me - Addison, Texas

Sorry...I have to change this to 1 star. You have roaches. That's disgusting. The guys behind the counter were nice and saved this review from being one starred BUT the store has a serious roach problem. As I was checking out, I saw two by the register. The cashier said it was probably because of the bait (as he shows me a sticky pad with a dead one on it.). Keep in mind, the lights are ON and if you're seeing roaches then, there is a serious infestation problem. No thanks to a 2nd trip. I do not have roaches at home and do not want food from a place that does. read more

This location was PACKED when I went, I mean the line was pretty much out the door...good thing they were quick with the service! The only thing that I WISH they had was seating outside, because the seating inside was very limited. You can't go wrong with ice cream, and Marble Slab is a CLASSIC! This was one of my grandmother's favorite places to go and I definitely know why. There are SO many flavors to choose from and even more mix-ins/toppings. I was going to go with the Sweet Cream ice cream, but judging by my friend's reaction to the Birthday Cake, I quickly said never mind. I added crushed Oreo's and chocolate chip cookie dough...it gave me SWEET LIFE! read more

Love this ice cream. Back home we have cold stones, but this is much better. The cookies are good too.

Do not order a cake from here if you want it to look anything like the cake on the Marble Slab website...owner called me when I told them I was disappointed in the cake...she just kept saying "it is all your fault". Would not let me tell her any of the issues I had (many things were missing and I ordered a brownie layer and she said they use Chocolate Cake and I was being too picky) She sent me a picture of the cake that they took before we picked it up and I honestly thought it was the same picture I sent them...she thought it looked just like the cakes on the Marble Slab website...I would not recommend this place for an ice cream cake unless you don't care what it looks like or want it to be what you ordered read more

Great American Cookies - Ice Cream & Frozen Yogurt Near Me - Addison, Texas

Cleanliness is not their strong suit. Items behind the counter look improperly stored, counters were filthy. Prices are unjustifiably high. Girl behind counter didn't seem to know what she was doing. Weird place. read more

Great American Cookies - Dirty counters - Ice Cream & Frozen Yogurt Near Me - Addison, Texas

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Quite a variety of flavors with a good seating arrangement. Had the vanilla cookie dough yo-yo combination and loved it

We were greeted right when we walked in the door. It was noticeable that the female working was knowledgeable of what flavors they had as well as their toppings. She was very nice and even though busy stopped and answered all of our questions. It was a hot day so stopping in for ice cream really hit the spot. read more

Great American Cookies - Ice Cream & Frozen Yogurt Near Me - Addison, Texas

The owner/manager called and offered a free small cake to make up for the mistake ... I took her up on her offer and she apologized in person - she said it was a very busy day Friday. I really like their cakes and I'll give them a try again for the next birthday coming up. read more

Went in here and the lady was on the phone for awhile. I guess she was the only one there. I got my ice cream (Cheesecake and Marshmallows) when I bit into the marshmallows they were hard and crunched. each time it crunched I cringed in fear it was my tooth chipping. I know for a fact that this is not how marshmallows are suppose to sound even with the ice creaming freezing it. I've been getting this combination since I was a kid and have never had this issue. Actual ingredients that are suppose to be crunchy are not that loud. My friend could hear it loud and clear. I might as well have been eating Lego's. These marshmallows had to be already hard and stale before adding it to the ice cream. Its a shame because this place is really close to my home. read more

This is the closest Ice cream near home. It's been average the 3 times been before in terms of service that I've been. Today was horrible. There were 2 women working. They were clearly mad at each other and it showed. The woman that seemed to be the owner was rude to customers. I wanted to leave before our turn bc she was so rude. She kept telling the customers to hurry up and make a decision, that they're taking too long. Will look for another location. read more

The old location across the street closed late last year (due to unknown reasons), but I was stoked to see that they reopened at a new location less than a block away! My excitement slowly turned to disappointment when I tried to redeem my "frequent ice cream eater" card (buy 5 cones, get the 6th free I think). I had originally received the card from the old location across the street so I figured it would still be good at the new one. I had to convince the dude that I was legit and not trying to steal ice cream. After a few minutes, he gave in -- I mean, c'mon. It costs them like 34 cents for a single cone. My card allowed me only one mix-in; I chose KitKat and was very disappointed. Maybe the economy is forcing them to be stingy but I barely got any of that chocolatey wafery goodness. The only thing that saved my cone was the excellent flavor of the ice cream. Next time I go I'll spit up a few extra bucks for a couple of mix-ins then MAYBE it will resemble what a Marble Slab cone is supposed to be. read more

The ice cream quantity is less. They place the quantity for small in a regular cup The staff don't understand english. When asked for cheesecake they gave vanilla with strawberry. Very unprofessional and not respectful. read more

The staff is friendly the ice cream taste good however their freezer was not at the right temperature so the ice cream melted before they even handed it to us and mine had to go into a bowl which I drank like milk. They should not serve ice cream like that. I know the girls working there are young but call your manager tell them the freezer isnt working right. read more

This location is unreliable. I drove once before and they were closed early! No signage or warning just gone. Today we get here for birthday ice cream and the store is closed for remodeling? Seriously???! There is a little thing called temporarily closed. Please update your Yelp and Google pages accordingly. read more

Great American Cookies - Closed - Ice Cream & Frozen Yogurt Near Me - Addison, Texas

I am vacationing in Dallas and had a taste for ice cream. This was the third place we tried because the first two were closed. It has a wide variety of flavors and you can taste anything you like before committing. I've never seen so many waffle cones dipped in an assortment of things. It was almost hard to choose. I got two scoops, one chocolate and one coffee and placed them inside a waffle bowl. You can mix in any amount of toppings which I loved. Some places like to charge per topping but here you can add whatever you like. I also purchased cookies for later which I haven't tried yet. The ice cream was delicious and the server was very nice. I would recommend this place and I'm definitely going back before I head home to Connecticut. read more

To me personally it doesn't taste that different from Braun's, just costs more. Other than that the people were friendly. I guess they have an upper hand in that they do the special mixing deal, which you won't find at Braun's. read more

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This is my all time favorite ice cream shop. Nothing is better than their sweet cream ice cream. Add in butterfinger and not only that it's also a great American cookie store. You will love it if you have not tried it! read more

This location has a severe lack of customer service. While waiting in a line 5 people deep, the worker incorrectly made 2 peoples order. Then asked the customer to just take it like that...The customer had to ask for it to be remade. Then when I got to my place in line, I requested to order a Kids cup for my kid. They then stated they dont have any ice cream for a kids cup. I asked again, and she said they dont have the size cup or cone. I said that was fine just put it in a bigger cup. They responded they cant put the same amount of kids ice cream in a bigger cup. So we left. read more

Marble slab has gone down hill. It's expensive, slow, and not that great. I was kind of grossed out by how they store the 500+ cones just in the open. I bet they sit there for weeks before being rotated and I could tell by the way it tasted. Go to Braums read more

Came by this shop tonight and have to say, this is gonna be my last. Wanted to have a sweet dessert with my husband and was nothing but floored by the managers business ethics. My husband notice a hair in the ice cream and the very sweet worker pointed this out to the manager and we suggested she pull the ice cream and she ranted, "why it's just on top" and proceeded to scoop out the hair and was happy with that solution and walked away. My husband and I and just looked at each other in shock. Imagine what else she thinks is "ok" . read more

Oh Marble Slab why do you make it so hard for me to decide?! So many flavors and toppings all with the possibility of being churned together on a cold slab! I think it is oh so yummy! I can't even tell you what I don't like cause I seriously truly like EVERYTHING! But I definitely have my favorites! Cheesecake with white chocolate chips is the bomb! They also have good frozen yogurt if you're looking for a healthier sweet fix! Try chocolate and vanilla swirl with cookie dough in a Heath handmade waffle cone! Mmm the combos are endless! Watch out though it can be a lil pricey for ice cream and it's packed full of folks on weekend nights..they stay open til 11! Oh and a plus is they just opened a taco diner next door! Yessss....Yummy squared! So grab some tacos then head next door for some Bomb dessert!;) read more

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So in my last dozen or so visits here, I haven't encountered them closing early like I did previously. I'm still wary about it if I'm stopping by near to close, but it hasn't been an issue. Parking has been a bummer lately because of Taco Diner opening up, but if you time your visit right, you can get there after Potbelly has closed, but before everyone has descended upon Taco Diner and park in one of Potbelly's spots. Hah. Still doing the double-batch of coffee ice cream! hooray! Best, tastiest, freshest ice cream around. Beats Cold Stone hands down, of course! read more

went in to get ice cream and there were two nice ladies ahead of us that had never been there before and asked for a sample.. when the woman working there said she couldn't have a sample she asked why, thinking maybe it was covid related and her response was "i don't feel like giving you one" she ultimately made the customer cry after many more unnecessary mean comments and the customer left and so did i after asking the worker why she acted that way to the customer and made her cry and she again responded with the comment "i wanted to--do you want ice cream or not" i said no and walked out and will never come back. apologized to the poor lady that was still crying in the parking lot read more

I was disappointed with their ice cream cake. I was told it would have oreos throughout and it did not. It was just a big block of sweet cream ice cream (which tastes lovely), but the cake on bottom was terrible and there were barely any oreos on top. I should have just bought a 1/2 gallon of vanilla blue bell and called it a day. For the price you pay, would stay away from their ice cream cakes. I am only giving them a 3* due to the fact that I eat ice cream here all the time and it is my favorite spot, but the cake experience is terrible. If you just want an icecream cone go here still go here. It's awesome! read more

I don't know who needs to hear this but THIS IS NOT A COMPANY-OWNED STORE! You ARE getting cheated, hoodwinked, flimflammed, and bamboozled going to this location! You're not getting the amount of ice cream you pay for nor are the dipped bowls or cones the right size with the coating you think it is. The mix-ins are stale also. I favor a white chocolate dipped waffle cone bowl which comes with the regular size ice cream serving. My and my husband's bowls were HALF the depth of a company store's bowl size and NO WAY it accommodated the full serving I paid for because it was too shallow. I don't know what they were dipped in because white chocolate is not beige! It had an unidentifiable flavor...did they just dip it in candle wax or what? I watched them prepare a waffle cone with way less ice cream than I know typically goes in a cone at a company store. Will never ever go back. read more