Very bad service, 3 times in 2 weeks they forgot to pick up my dog but they sure remembered to…read morecharge me. I have heard the owner rich cooksey getting into altercations multiple times while walking dog around town also. This is a place i will never take my beloved scruffy to again. please be aware.

Wow! I was shocked to see Raimee's review. I have been a client of Gentle Leaders for almost…read morethree years and I wouldn't trust my pugs with anyone else. I was away for a week recently and Rich came and sat with my dogs. He treated them and my apartment with great care. He even indulged my neurosis by calling me while I was away to let me know my boys were fine. I'm sorry if the poster's "friend" had a bad experience, but I have to agree with Zach, its a little suspicious, I'm wondering if maybe its not just a shameless plug (pug?) for another service. I've never once had an issue with GL. Love them. Highly recommend them to everyone.

Dani has been sitting for our dog Freddy for over four years and she has been amazing! Freddy, who…read morewas always excited to go to Dani's house, has been treated with loving care. Recently when Freddy was ill, Dani went above and beyond to reach out to our vet and follow through with treatment while we were away. I could not ask for anyone more responsible and nurturing than Dani. I highly respect and recommend her for your dog as well!

Dani has been caring for my mixed breed rescue dog Monty for 6 years, and my previous dog…read moreHeathcliff until he passed. Walks, drop-ins and boarding services are all top notch. Monty had some socialization issues and Dani worked closely with myself and my trainer to help Monty overcome his fear and aggression. If you want your dog to be in a home environment and not a kennel or stall this is the place. Outside play, indoor naps and lots of cuddles await your furry friend.

Vivian's associates dropped my 5 month old puppy on the floor during their puppy daycare sessions…read morewhich caused him to break his elbow. After going through hell with pre and post surgery care of a sick puppy he never fully recovered. He has chronic arthritis in his leg and will never be able to enjoy a wholesome life. Additionally he developed behavioral issues from the surgery like stress, irritability and constant fear. I am very disappointed in their services. They destroyed the joy of having my first puppy and messed up his entire life.

Walkers seem to care about the dogs but the owner cares more about money than the actual well being…read moreof your dog. Our puppy did not have the proper shots due to his age but K9 concierge thought it was appropriate to put him in group walks without letting us know. After numerous failed conversations about only doing solo walks or just a puppy visit (in home visit during lunch) it was a no brainier to leave K9 concierge. And every week there was a billing issue, not an exaggeration. We stayed with this company as long as we did because we did not have any other option.

Hey Ya'll, it's me again and this time I have the prrrrrrrrrfect place for your furry babies. Let's…read moreget into it. This place and its worker is absolutely wonderful. He is kind and took his time with my Ginger Squirrel. My Ginger had a few knots and he shaved her down, clipped her nails, cleaned her ears and gave her a bath. she looked awesome and felt even better. I could not be happier with his work. My family and GinG thanks you for all your hard work.

My cat had a grooming session there today. I was surprised that my cat was very calm when she just…read morearrived. And after the grooming session, my cat becomes very soft. More importantly, she does not appear to be stressed after the bath. I will come back next time.

AJ boarded our 6-year-old black lab mix rescue dog over Labor Day weekend. He had come over to meet…read morehim briefly but other than that, this was their first extended time together. Harvey had a great time with AJ!! AJ sent us wonderful updates and photos each day, and Harvey seemed to get plenty of exercise and rest in a non-kennel comfortable home for the weekend. We look forward to Harvey staying with AJ again in the future!

Great place to bring your dog. AJ is unbelievable knowledgeable in all aspects of dog care,…read moretraining etc. can't say enough about what a great business this is here.

Do NOT recommend for anxious dogs. This company has major problems with internal communication…read more There is also a complete lack of communication with me about changing the walker last minute, despite repeated requests and complaints about this happening again and again. When I first started with this dog walking company, I spoke with the owner Elizabeth who was very reassuring and seemed to have a process in place for getting anxious dogs familiar with their walker. We started off well, with slow meet and greets with our designated walker, and with a plan to start getting my dog familiar with her backup walker. However, after 5 months, they started sending a third walker without notifying me at all. I called and spoke with the owner, who again reassured me. However, this continued to happen, and I learned that our training plan for the backup walker was never communicated. I was redirected to the manager JC, who also stated he would get to the bottom of the issue and solve it, but they continue to send a different walker without notifying me beforehand.

Monumentails has been a fantastic partner to me and my husband, and has resulted in some great…read morerelationships between my dogs and their walkers (special shout outs to their walkers Chris, Erin, Nick, Will, and Sarah - sorry if I'm missing anyone, we've enjoyed partnering with you all). The walkers are very personable, passionate dog-people, and when you get to know them also all busy and motivated individuals with varied interest areas (management, music, real estate, etc.). My Boston Terrier Ollie started "walking" with them in Somerville, MA (Inman Square area) for puppy potty breaks in 2017/8. He was around 3.5 pounds at that time. When our family grew with our other two adopted dogs (Tucker and Tyson) and got more complicated (and we moved to the Winter Hill area), Monumentails was still always there for us! Our dogs are probably the definition of not easy--one is headstrong, one is anxious and leash reactive, and the other is ball-obsessed and leash reactive as well. Instead of telling us they wouldn't walk our dogs, Monumentails took great care with them: having new walkers trained carefully on our dogs (instead of just inviting a new walker into a situation where their hands would be full and our dogs wouldn't be safe), adapting walks based on weather conditions, even checking to make sure our dogs were walking at the right time after eating. Their attention to detail with our dogs, our home, and our neighbors was always appreciated. Our dogs were always safe and incredibly well taken care of. When we left to go out of town, Monumentails was almost always able to help out and stay in our house with our dogs for the duration of our trip. If we were continuing to live in the area, we would absolutely and without a doubt continue to ask them to care for our dogs. For anyone who is looking for a new walker/boarder, I would highly recommend Monumentails and their walkers. Also, a note that Katie--who is an office manager and has helped with email responses on walk changes and boarding--was always incredibly pleasant, helpful and timely with her responses. Thank you, Monumentails!

My Daisy has been going here for at least 2 years for grooming. I definitely recommend them for…read moregrooming. My dog is very stubborn and not easy to work with, but her groomer Jess does a great job, and she's very professional.

Great service love the groomers they always do a nice job on my dog never have a problem making an…read moreappointment I definitely recommend them!