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Gentle Leaders

4.7 (15 reviews)

Services - Gentle Leaders

Dog walking

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Review Highlights - Gentle Leaders

Rich, the owner of the company did an in house meet and greet and answered all of my questions before we got started.

Mentioned in 7 reviews

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MonumenTails

MonumenTails

(55 reviews)

Charlestown

Do NOT recommend for anxious dogs. This company has major problems with internal communication…read more There is also a complete lack of communication with me about changing the walker last minute, despite repeated requests and complaints about this happening again and again. When I first started with this dog walking company, I spoke with the owner Elizabeth who was very reassuring and seemed to have a process in place for getting anxious dogs familiar with their walker. We started off well, with slow meet and greets with our designated walker, and with a plan to start getting my dog familiar with her backup walker. However, after 5 months, they started sending a third walker without notifying me at all. I called and spoke with the owner, who again reassured me. However, this continued to happen, and I learned that our training plan for the backup walker was never communicated. I was redirected to the manager JC, who also stated he would get to the bottom of the issue and solve it, but they continue to send a different walker without notifying me beforehand.

Monumentails has been a fantastic partner to me and my husband, and has resulted in some great…read morerelationships between my dogs and their walkers (special shout outs to their walkers Chris, Erin, Nick, Will, and Sarah - sorry if I'm missing anyone, we've enjoyed partnering with you all). The walkers are very personable, passionate dog-people, and when you get to know them also all busy and motivated individuals with varied interest areas (management, music, real estate, etc.). My Boston Terrier Ollie started "walking" with them in Somerville, MA (Inman Square area) for puppy potty breaks in 2017/8. He was around 3.5 pounds at that time. When our family grew with our other two adopted dogs (Tucker and Tyson) and got more complicated (and we moved to the Winter Hill area), Monumentails was still always there for us! Our dogs are probably the definition of not easy--one is headstrong, one is anxious and leash reactive, and the other is ball-obsessed and leash reactive as well. Instead of telling us they wouldn't walk our dogs, Monumentails took great care with them: having new walkers trained carefully on our dogs (instead of just inviting a new walker into a situation where their hands would be full and our dogs wouldn't be safe), adapting walks based on weather conditions, even checking to make sure our dogs were walking at the right time after eating. Their attention to detail with our dogs, our home, and our neighbors was always appreciated. Our dogs were always safe and incredibly well taken care of. When we left to go out of town, Monumentails was almost always able to help out and stay in our house with our dogs for the duration of our trip. If we were continuing to live in the area, we would absolutely and without a doubt continue to ask them to care for our dogs. For anyone who is looking for a new walker/boarder, I would highly recommend Monumentails and their walkers. Also, a note that Katie--who is an office manager and has helped with email responses on walk changes and boarding--was always incredibly pleasant, helpful and timely with her responses. Thank you, Monumentails!

Gentle Leaders - dogwalkers - Updated May 2026

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