First off, the hotel is beautifully decorated, and is located on a nice part of the beach. It's nice to have breakfast and they make a great cappuccino. Also if you happen to get a room with a jacuzzi tub, that's a great bonus. The hotel isn't incredibly nice. Food is average and pricy so I'd recommend all inclusive, and there's no variety. Beds are also very uncomfortable. Most importantly though, this hotel does not only provide almost no service, but they don't care about you. The whole restaurant and beach seating as well as transportation is confusing and they don't care to help you. Except the maids, who insist on coming into your room with towels even when you say no. (But they mean well), as well as a young man who works at the bar late night, who has treated us well. Tonight my husband and I took the shuttle service into downtown sorrento and as we have been doing all week, decided to stay longer than our signed up time and planned to just catch the next one, as this has been our routine for awhile now. When the late night shuttle didn't come, we called to inquire about it, and because it wasn't the time we signed up for, the concierge hung up on my husband as he begged them to wait so he could ask about how we get back to the hotel which is too far to walk to, and this isn't the first time the desk hung up on us. So bottom line, the hotel has nice decor, mediocre over all, over priced, no service, and you will be treated as dispensable. If you can stay somewhere else, I would. read more