There's 2 sayings regarding the #3...One says, "3rd times the Charm" and the other says "3 strikes you're out" and today it's "3 strikes you're out" Maple Nail & Spa Columbus Georgia. Last week, Tracey called and left a message on my phone informing that my appointment that I scheduled a month ago in July for the date of my birthday, August 15 @10am needed to be rescheduled because the attendant that I have the appointment with is ill. Because I've had issues twice with Maple Nail & Spa rescheduling then when I showed up for the appointment, the claim was that they didn't, I had my sister call so that I'll have a witness. On last Friday, August 14th, my sister spoke with Tracey via phone and Tracey told her the same thing that the attendant was ill and that I could rescheduled for August 22nd or 29th @ 10am. Because I have other appointments scheduled on both of those dates within the 10am time frames and the one on the 29th is unchangeable, I selected August 22nd @ 10am with Anna. My sister called Tracey back on August 14th and confirmed today, August 22nd @10am. Fast forward this morning, I arrived and was told "you don't have an appointment with Anna." Tracey is standing there at the counter listening to the counter attendant telling me this and I turned to Tracey and told her that you spoke with my sister and rescheduled my appointment for, today August 22 @ 10am and she defensely claim that she didn't tell my sister Liz Alford that nor rescheduled the appointment. I left and promptly called my sister and informed her of the events that just occurred. She promptly called Maple Nail & Spa and asked to speak to Tracey who refused to talk to her (counter attendant said that she was with a customer. My sister asked the counter attendant when would Tracey be available and the attendant told her that Tracey have appointments all day). So my main takeaway from this is, what happened to "my apologies, I made a mistake"...now, I'm no longer one of your customers which perhaps is okay with Maple Nail & Spa and I will share this experience on social media/Google and other platforms so that others want be surprised nor disappointed if this occurs with them.
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