My 80-year-old mother went to Dr. DeLeon for a bridge and repeatedly said it didn't feel right, caused pain, and had an odor. A specialist confirmed the bridge was made incorrectly and needed to be redone, but Dr. DeLeon didn't follow the specialist recommendation and pushed for a mouth guard instead. When she returned for the mouth guard fitting, he couldn't remove the bridge and caused her pain tryingIf the dentist couldn't remove the bridge how would she be expected to do it. Bc She didn't take the mouth guard.
Worse, when I called the office to ask why they refused to prescribe a sensitive prescription toothpaste she had requested, to alleviate the pain the receptionist said they didn't need to prescribe bc my mother was no longer a patient. When I asked how they could do that since she requested the toothpaste out of desperateness and right after the mouth guard fitting failed, the receptionist said they would have to make an appointment and review her file.I told her that it didn't make sense since he had seen her when she asked for the prescription. She hung up on me--twice. Completely unprofessional, disrespectful, and dismissive. After paying $4,500, this is unacceptable. That woman should not be dealing with patients. She should be fired for her inappropriate and disrespectful behavior. To hang up on someone because they are seeking help with their 80 year old mother proves her uneducated, unprofessional and unacceptable manner. She was awful. Elderly patients and their families deserve better read more