Super comfortable and pet friendly! Felt like home away…read morefrom home. Friendly staff, clean rooms, bring your suit - hot tub is open all year. Would be great in the snow. Front lobby has ice cream, breakfast in am, and assorted little store for things you may have left at home.

Cannot say enough about this lodge. My over flow of family and friends look forward to their stay !…read moreIt's dog friendly and comfortable! . Really pleasant as all needs met. Looking forward to the next family get together and a visit to Mountain View Georgia Nelson, Manson

I am giving a 5 star review because the help i got was amazing. I spoke over the phone with Amber…read moreshe was very nice and courteous i explained to her my situation and she got me a room fair price in my opinion because its ver well set up i like the "homey" decor they have and has a kitchen in it as well. I wasnt going to be there while the office was still open so she discretely gave me instructions on what was going to happen gave me a cell phone number i could reach her at witch i did had a couple of questions and texted her witch she promptly responded and was very helpful. I did not have the privilege to meet her but i am extremely happy how courteous and helpful she was in the whole situation when i go back there isnt any other place i will look to book a hotel!

Cute, comfortable with a beautiful outdoor gazebo. The front desk and staff were very helpful and…read moreaccommodating. The furnishings were nice. We loved the mini kitchen and cute table setting when we arrived. We stayed with 2 children and found the space very comfortable and roomy. We have stayed here several times over the years and enjoyed the updates we saw this year.

Arrived late after fighting snow on the roads. Check in was closed so we called the number on the…read moredoor and Johnny from Security showed up. We explained we were late and he took us to our unit and let us in. He mention to go up in the morning and check in and pick up our keys. We started to unpack our car and Johnny offered to help us get our gear up the stairs to our 2nd floor unit. He must have made 8 trips up and dow the stairs. We have been timeshare owners at Wapato Point since 1991 and the service provided by Johnny was totally unexpected and very appreciated. What a magnificent way to start our vacation. Thank you Johnny.

I'll start with the good- we love our unit and the location…read more The bad: the front desk manager is confrontational, rude, ignorant and uneducated. Therefore her staff does not care about a thing. They have no clue. None. They make everything very very difficult. We have been coming here for about 40 years, we are owners and the front desk staff alone makes us not want to come here. Horrible customer service and bad bad communication. No idea how they got the job. When we began coming here years ago- the staff was super friendly and helpful. This staff - trash.

My family and I rented this place for a few days after Christmas and wow, were we impressed. As we…read morewere traveling with 3 families - a total of 7 adults, and 3 kids under 5 - we were able to bring 3 cars with us. The rental was spacious with one master, and two additional bedrooms. One bedroom had both a bunkbed and a queen size bed. In addition, there was a pullout sofa bed in the living room. The kitchen had all the necessities we needed. In fact, I could have baked something if I knew baking ware was included. And all of the cooking pans, tools and other kitchen amenities were of quality. No scratches on the pans as I normally see in other places we have rented. The view was stunning as it was the water and mountain that took the view. Not even a 5 minute walk, there are a bunch of bars/wineries and food options to peruse. And about 20-30 minutes drive in/out are the larger, fancier wineries. There was also a casino in the area as well. The price tag is a bit on the higher end but is doable for bigger groups so as to split the cost. I would certainly recommend this place and would love to return. Communication between the property manager and I were prompt, which I appreciate very much.

We stayed in the poolside floor for a bachelorette weekend and had a blast. You could fit up to 10…read morepeople and the place was still spacious! The kitchen had all the necessary utensils, plates, cups, pots, and pans. In one of the mornings, we even made pancakes! Bathrooms were large enough which was nice especially in a large group. Red Apples was about 10 min away. Beware though, if you're hungry in the middle of the night, make sure to stock up in the fridge because their grocery stores are not 24-hours like in Seattle. Fortunately, I brought enough beef jerkeys. We didn't have time to explore Downtown Mason, but that was only two blocks away. Boat and other water activities rentals were also two blocks away which was great! We rented a boat and went on a winery tour in Chelan. Downtown Chelan was about 30 minutes away from where we stayed at, but the drive wasn't too bad. You do need to take out the trash and put in a load into the laundry machine before you leave though. I think that's normal if you're renting for a few days. The only downside was the noise upstair. There was another bachelorette party above us so I was able to hear them in the middle of the night whilst I was trying to sleep. However, the noise wasn't too bad since the other gals in my group slept quite well. I was just a light sleeper. Debbie, our main source of contact was very professional. We were able to check in early. Tracey, I think that was her name, was very helpful as well. Our code to get into our place didn't work so we had to get another code. Tracey, who was there when we arrived, made sure that we had a code that worked. But other than that, I would definitely come again with my family. If only they accept small dogs. I would definitely bring my Maltese if they allow it. :)

Our stay at the Watson Harverene Resort was wonderful. The accommodations provided for a relaxing…read moretime for all 9 of us, ranging in age from 3 years old to 72! The deck facing the lake was a great place for our BBQ's,playing of board games, and looking at the stars over the lake in the evening. The kitchen was well stocked with everything we needed for cooking. The rustic decor made for a comfortable, in nature feel. We were able to rent a pontoon boat in town and had fun cruising up and down the lake. Another day we walked over to the state park and enjoy a 3 mile easy hike. Our time will be remembered for many years to come.

Amazing old time place on beautiful Lake Chelan. Very family friendly with heated pool, 2 lake…read moreswimming areas and plenty of lush green grass. Their motto is "Be a Family Again" and I'd say they hit it right on the head. The place allows you to relax, have fun, and enjoy the company of friends and family alike. Simply wonderful.

Don't expect that Chelan Valley Inn will honor your reservation. Recently we made an online…read morereservation via their site for a Saturday night stay so we could attend a relative's wedding nearby. Roughly a week later they unceremoniously cancelled our reservation and issued a refund. They informed me that summer weekends required a 2 night stay despite there being no mention in the room description nor any such limitation during checkout. We received an email that there was an issue with their recent website update that my "reservation slipped through". OK, but how is that my fault? They didn't even bother to contact me to ask if I wanted to book Friday as well (which I didn't). I can't vouch for the place itself as we'll never book a hotel that we can't depend on to follow through with their bookings.

If I could give it 0 stars I gladly would…read more Our stay Friday 6/3 thru Sunday 6/5 was fabulous, but what happened when we left has been a nightmare to deal with. My family has a small house in Chelan Falls, but a pipe burst so we needed a place to stay for a wedding. I found this place on VRBO which was perfect for my fiancé, sister, brother in law, two nieces under 2 years old, and myself. Come Monday morning I woke up at 6am and checked my personal emails. I was notified that I'd be charged $500 because they found a pet toy and animal hair in our unit which was against their policy. I was in disbelief and thought that they had to have had the wrong room - this was clearly a mistake. Neither my sister or I own a dog. I'm actually allergic. Out of all of the VRBO and Airbnb options why would I, and IF I owned a dog, decide to stay in a place that didn't allow them and risk a $500 fee? There are places to stay cheaper than that. Right away I called the front desk number and was furious asking what happened. They ended up hanging up on me. It took me 3 days to reach a Supervisor, Ellie, and 4 days to reach Jonathan (the Manager). Since I wasn't getting any answers I filed for fraud on my credit card, and let management know that I filed and will not be paying the fee regardless. I requested copies of the photos and finally 8 days later received them. The dog toy was one of my fiancés brand new tennis balls that he brought in for the girls to play with, and the dog hair "everywhere" in the apartment was my fiancés hair located on the pillows and head area of the bed. To top of off management said someone tried to get a hold of me that Monday to inform me, which was total BS because I called the front desk line between 6-7am and by that time the $500 charge was pending. When I get my new CC I will need to still deal with this and update payment on multiple accounts. Oh and to top it off the hide a bed has yellow stains on the white sheets. Unit 626 for those wondering. My sister did not want to complain because overall they seemed clean and it was only a stain. I brought this up to Ellie, the Supervisor, to which I kid you not she replied "Yes, I've heard that before". Then do something about it! I then grew concerned that the stain was from previous people and they had a dog that peed on the sheets. No one has apologized for the assumptions targeted towards me and resulted in 4 days of follow up with ongoing issues to get my new CC setup.. No one has offered to make this right. The fingers get pointed in different directions. There needs to be liability by the owner of the condo for stained sheets and management for wrongful accusations. To make it more complicated they hire a 3rd party company to do inspections. So at this point you have the condo owner, VRBO, management at the Grandview, Windermere, their third party inspection company, and third party customer service line. WTF - no wonder no one is holding any accountability. The scary thing is, is that this can happen to anyone, and it makes me wonder how many times they've gotten away with this behavior? Based on these reviews, ample amount of times. Never staying here again, and I caution you to take images of everything if you do in order to protect yourself.

This was BY FAR the worst lodging experience ever. It was so bad that we paid for another hotel out…read moreof pocket to stay at a different location after having such a poor experience within the first 24 hours of her stay at this facility. Upon arrival, we went up to park, after hours, and were rudely lectured by a staff member that where we were parking we weren't allowed. I am so thankful that my husband was nearby in the truck because had I been approached the way I was by the staff member in the parking lot I would fear for an extreme safety issue. There was ZERO parking, anywhere near the facility, we had to park a mile away and hike in (middle of the night, pouring rain out). We went to find closer parking throughout next day and still there was nothing closer. The staff at the facility was not helpful and extremely rude about the parking, with no empathy that it was completely pouring rain and guests having to walk GREAT lengths just to get to their rooms. It notes that parking is tight and most units allowed 1 car maximum well this wasn't the case, there was 0 parking anywhere even along the street and across the street were completely full! We called the 509-682-2582 provided to speak to someone regarding our concerns and ask about cancelling the rest of the trip we were, again, rudely spoken to about our reservations, this time was about us making the reservations through a third-party (VRBO) and that they couldn't help with our stay. But all the paperwork I have is from Grandviewonthelake (their website) not VRBO - I thought that I made the reservation through their website. At the end of the first day we opted to just get a different hotel that had parking for their guests and staff that were friendly and accommodating. I would not EVER recommend this hotel to anyone nor Windermere Vacation rentals to just add to the terrible guest experience.