I have been a patient here for 3 yrs when I first came to Dr. Wheeler she did a complete work up on…read moreme and everything was off, she began sending me for test and X-rays and she got me together now my blood work looks amazing

Very difficult to get anyone on the phone at this office. When I finally reached someone to…read moreschedule an appointment for a specific issue, I was told I had to book a physical first and schedule two separate appointments--both a month out. I asked if the doctor could address both during the same visit, but the front desk said no and then hung up on me. Very frustrating and unprofessional experience. My complaint is mainly with her front desk staff.

Family first healthcare is an affiliate with the Ascension medical group…read more I chose this medical office because of the ability to make an appointment as a new patient within a timely manner. I got in within two weeks of my phone call. The office is clean and there are lots of seats. Our appointment was with Dr. ALBA. She is a family medical doctor so the type of care she provides is vast. She was superior. She deserves 10 stars. She was knowledgeable, she was kind, she was sufficient, she answered all the questions patiently. She listened to my 85-year, old mother patiently. I'm very happy I chose this doctor. The reason for the four stars instead of the five is because of the front desk and the check-in procedure. It's extensive to the point of being a bit unreasonable. One hour before the appointment time, They emailed me a very large amount of computer work to be done. I had to do it while my husband was driving. When we got there, they gave us the same information again in paper and we had to fill it out in paper. This is not a first time patient procedure. This is an every time procedure. There was people in there, complaining about these procedures verbally at the front desk while I was there. Since I find this medical doctor to be exceptional, I will fill out any papers that I need to every time I bring my mother to this doctor. If you're looking for a great medical doctor, Dr Alba is a good choice, but be ready for the front desk, it's quite a challenge.

Doctor Diallo is amazing! She listens to every concern you have and checks off every box to make…read moresure you are well taken care of. Best doctor I've ever had. However the person who was doing the bloodwork was honestly the worst phlebotomist I've ever had. She was rude. She didn't communicate. Didn't make sure I was good to stand before telling me to do another test. She took several vials without even checking in even though I already felt like passing out. Didn't check in or anything. Zero stars for her. It was the most painful blood draw I've ever had.

I am so very disappointed in this practice. I saw Dr. Chikkala for a couple of years from about…read more2019 to late 2021. I liked her a lot. I came to get my medications renewed and my pharmacy sent them to be ordered from the office. When I returned to the pharmacy they said they never got a reply. I would call the Dr.s office and it would go to voicemail and I would never hear back. I called quite a few times. I figured they closed or moved. I felt very betrayed at the time. I had to see someone else and then they moved. I recently went on Yelp to find a new doctor and saw that Dr. Chikkala was still at the same place!?? WT? I left another message, again, no response! I drove over there today and only the nurse was there. I told her about all this and said she would have someone get back to me. So Dr. Chikkala's husband (who runs the front) Just now called me. He was very rude to me. He said that because it had been almost 2 years that she was no longer my doctor, (well of course she wasn't). I wanted to go back to see her. He wanted to go round and round about when he "said" he called me back a long time ago and it was ME that never responded. LOL really? I DID call, MANY MANY Times! No one ever got back to me. Very irresponsible for a doctor's office. So, I said I would like to get in to see her. Then he tells me that I have to find another doctor because she won't have any information from the last 2 years?? Well, they can get that information from the last group I was at. He proceeded to then just make up stuff and it got ridiculous. He made no sense, I realized he was just being an ass. I really do not wish to deal with people like that so I will find a new, better, more communicative, and responsive doctor's office.

Dr. Chikkala was amazing. She was very thorough. She knows her business. The front desk personnel…read morewas also very helpful. The office was clean and organised. Looking forward to seeing her again. I have faith in her.

Having a Masters in Health Care, I am extremely picky when it comes to the facilities and providers…read moreI chose to care for myself and my family. Opening just a few weeks ago in the Leander area, this practice is well staffed, high tech, able to provide necessary testing / labs on-site. With the office closing at 5pm, I was worried my needs were going to have to wait until Monday morning due to problems on my end. Dr. Pham and his entire team stayed late with me on a Friday evening to make sure all my needs, concerns, and health questions were fully cared for. If you are looking for a provider & medical team who truly cares about your / your family's wellbeing, look no further. So thankful to have come across such an incredible provider so close to home.

I was looking for a new primary doctor after moving to the area and this one started out very…read morepromising. But, it quickly changed as refill requests were left unanswered- even after the doctor/ P.A. Told me to not run out of certain meds and to call to request refills or request through my patient portal. Yet, twice now, I have run out of prescription and the refills weren't approved because they wanted to do a 15 minute tele-health medicine check up first. So- just seems counterintuitive to tell a patient that they will not let them run out of refills, yet not approve refills u til a 15 minute check in is done- even after having 3-4 appointments since May? Save yourself some time and frustration and find a different medical office/ primary care doctor.

The nurse and Doc there-- Dr R is so much better than the last lead nurse, whose no longer there. I…read morefeel like I am getting better care and I had a few challenges this year. There is a notable difference how the office is run now for sure. Thanks for your assistance!

I don't go to this ARC much am I'm glad as the front desk people are snooty and make you feel…read moreunwelcome. Also while in the rooms you can hear the staff griping, complaining, and making fun of patients. Poor showing.

I like my doctor. I would like to say that first. Other than that, ARC lacks everywhere else…read more They are unresponsive. It takes 6-8 weeks to get in to see my doctor and the patient service is garbage. You feel more like an inconvenience than a patient. Feels like they run everything understaffed on purpose. Like the Walmart of Clinics.

Such a welcoming environment. All of the staff are fantastic... Very, very happy with my experience…read moreand look forward to a long relationship...

I was a patient there for several years. I had previously recommended multiple people follow me…read morethere- and they did. While the doctors are fantastic, the administration is extremely difficult to deal with. They frequently scheduled unnecessary follow-up visits-sometimes as often as every three weeks-to monitor basic, long-term medications that were not controlled substances. This felt more like an effort to pad their schedule and billing than provide necessary care. Furthermore, they showed a profound lack of ownership, becoming defensive, even aggressive when asked to correct their own errors , instead always blaming others- which on multiple occasions impacted my ability to attain necessary medical services

Outstanding medical care and patient service…read more I was not familiar with the DPC concept, but impact has a try it option. I called the office to inquire if my minor medical issue qualified, super friendly, and professional Individual answer my call and put me on a brief hold, came back in, said that most definitely did qualify and that if it worked with my schedule, they could see me Within two hours. The nurse practitioner delivered fantastic medical care, address, and solve my medical condition that need treatment I am considering signing up for their membership, but there is something I need to evaluate with my overall medical insurance/care plan and a discussion for another day Bottom line here... Great medical care, super convenient and reasonable price. The price was known and paid upfront. When I arrived I checked in on an iPad, in a few minutes later the medical professional greeted and me took me back and took care of me

Friendly professional, on-site immediate lab work for a common female issue just before Christmas…read moreand the air in the office was so refreshing, it smelled of pine or bayberry. That office is definitely medically vibin'. I would DEFINITELY go back when I change my insurance plan and they're in network.

You will NEVER find anyone more invested in you than Dr. Miller. You walk in and you instantly feel…read morea sense of calm. I have been with Dr. Miller since May of 2017. I have never felt more cared for and heard in my entire 47yrs of life. She offers a variety of care. She goes beyond just your physical care, she is invested in your mental well-being too! Her team and office staff are dedicated to making you feel comfortable! She has a snack place in case you missed lunch! She even offers a variety of beverages to wash it down with! The whole team is amazing... I want to put beautiful college educated words here, but they haven't created the language to express how amazing I feel with Dr. Miller, Her P.A. Hope Brent, her Office staff Maria and Kristy. I LOVE this practice and everything that makes it beautiful. P.s. it's definitely the people that make it beautiful.

This is my first experience with a concierge medical service, and I'm not sure I can ever go back…read moreto a "regular" medical practice again. Joining Premier Health has truly been a life changer for me, literally. Dr. Miller and Hope have truly been a revelation for me. Their availability and communication is unlike anything I've ever seen from a doctor before. As long as I'm in Austin, I'm with Premier for life.

I am not aware of anything but good comments about Dr. Hon, so my criticism is of the communication…read moredifficulties with this practice. I had to cancel an appointment due to illness and it took me two days to get a callback and then was peppered with questions, email address, healthcare card number, etc. I gave my date of birth, phone number and full name, but they continued with a barrage of questions even when I explained I was too ill to remain on the phone. This is not good health care. Please fix this problem.

I almost don't want to write a review of Dr. Hon because I don't want the word to get out what a…read moregreat doctor - and person! - she is. She is thorough and listens with care. She is not scared to refer to specialists, and she is great about giving me insurance-required referrals so I can keep seeing the specialists I have worked hard to find. She has the best personality - not stiff or stuffy at all. She has a good sense of humor, and I always leave feeling better than when I went in. I would recommend her to everyone, but I don't want to make it harder to get an appointment!