My review for Dr. McReynolds is only based on my interactions with her, not her actual treatment.
First disappointment: I contacted Dr. McReynolds because I needed help for my 12 months old daughter who was having some sleep issues, a challenging situation for her and myself as well. Dr. McReynolds said she could help us, but unfortunately, she doesn't take insurance and her rates are much higher than any other osteopath I was able to find in the Austin area. As I contacted our insurance to get the details for out-of-network providers, it turned out that we would have had to pay for most of the treatment ourselves. But they told me that because there was no in-network osteopath within a reasonable radius of our home, Dr. McReynolds as the provider (the patient can't do this) could request a single case agreement for her to be covered as an in-network provider. When I called her again to ask if she would be willing to do this for us, she was very short on the phone and said that she didn't want to deal with insurance companies at all. Of course, I was very disappointed, since all she had to do was to make one single phone call, everything else would have been the same as with other patients: no need to negotiate/lower her rates, we would have paid her after each visit with a check and then would have asked our insurance to reimburse us. We have done it before and it was no inconvenience for the provider at all. It is obvious that Dr. McReynolds does not care about people and their well-being (in this case a little girl with sleep issues), but only about the money she can make. One phone call was all it took from her in order to help a little girl, save us a lot of money, and for her to gain a new patient (or possibly even two, since I was considering treatment for myself as well).
Second disappointment: During our first phone conversation, Dr. McReynolds asked if the sleep issues my daughter was having could be related to immunizations. Since I am quite critical when it comes to immunizations and am eager to understand as much about them as possible, I found myself thinking about this questions for the rest of the day. So the next day, I called Dr. McReynolds again and left a voicemail asking if she would mind just giving me a very quick call back to explain the possible connection between immunizations and sleep issues (and other personality changes) in babies. Can you guess? Of course, I did not hear back. And remember, at this point, she already knew she wasn't going to get our business, so why would she even bother? read more
