Eh...Customer Service and repair headwork NOT impressive. Bought a fairly high level mower from Manor in the fall only to have it fail on it's fourth use in the spring == There was a Recall issued, but somehow Manor didn't bother to inform me. Kept hemming and hawing after projected repair time was up - "Parts are On Order." Now, given that it's a Recall, they'd know EXACTLY how many mowers are in line and EXACTLY what parts are req'd for the repair == which would mean Manor could have ordered those parts more than two weeks ago when it was brought in. It's almost like paying Manor a grand for the privilege of borrowing my neighbor's mower...many times, so far. On the plus side, they repaired my old mower's drive once and I got a few more years out of it before they declared it dead. Manor also blew out my gunked up snowblower carb (old gas). Just beware, they are not overly responsive or communicative, especially during busy periods. read more

I have used Manor Equipment for years. I have purchased lawn mowers, chain saws, leaf blowers and a generator. All of the forging have been serviced by Manor. They are excellent. Greg Ghen Wernersville PA read more

Horrible customer service, arrogant owner. Told me my stihl chainsaw was unfixable, took it elsewhere, was repaired for $35. Shop elsewhere!!! Henry read more

The worst customer service I have ever experienced! I had my lawn mower picked up for a very small repair. The following 2 days after pick up I had not be able to reach the company despite multiple calls. Finally on the third day I made contact with them and they said the 20 min job would take up to 3 weeks to accomplish because they were backed up (had not even asked my name or type of mower to know which item we were talking about). When I said I was not informed of this when setting up the pick up, he said he is positive he did. I had asked specifically if the time frame would be less than a week which he said yes to in our initial call. I asked for my mower to be returned free of charge and the gentleman said that would not be happening (suggesting he would be keeping my mower hostage) and hung up the phone on me. Please, please avoid this company at all cost. read more

I will never do business here again. I took my CubCadet 33" Walkbehind mower in for preventative maintenance at the end of January. I got it back around the end of March, which I thought was a good turn around. I took it home, started it, and depressed the levers. Immediately, one cable snapped and the other's lead head cracked. I waited two months to get it repaired, and now I am being charged $200 for the cables. Of course, the owner claims it wasn't his fault, and the cables that snapped weren't the ones they had replaced during preventative maintenance. It's funny though how I used that machine all last season, depressing those levers probably hundreds of times and never snapping a cable. Sure, the possibility that they had nothing do with it exists, as miniscule as it may be. Could they have been installed improperly after removing them for maintenance? Seems more likely. The biggest problem with this business and probably most one-and- two-star businesses is simply a lack of communication. They should have come out and explained to me what had gone wrong. Or at least speculated as to what had gone wrong. During one of my short conversations on my weekly call to discuss the mowers status, I asked the clerk why the cables had snapped. All I got was an, " I dunno." When I asked, "will I be responsible for this" I got, "well... the owner's not here right now." Also during one of those conversation I found out the parts weren't ordered on April 2nd when it went back in, but on the 22nd of April. Why? "I dunno" was again the response. A call from the owner to explain what was going on would have gone a long way with me. It would have retained me as a customer. As I explained to him, he could have waved the $200. It would have been an investment in me, as a customer. I would have returned there for years had they done that. Or, split the cost, something. Take some responsibility, but he chose to take the quick cash. So, I can echo the Yelp reviewer Henry P, horrible customer service, arrogant owner, shop somewhere else! Henry where did you take your chainsaw? read more

I took my late father's chainsaw to these people because it would not start. I figured they were close by and I would give them a chance to look at it, thinking it couldn't be too complicated to get it running again. After a few days, I received a call from them stating that it had a bad cylinder and piston, the estimate on the repairs was $250 and that it wasn't worth repairing. They said they could sell me a brand new one for $179. Being this was my late father's chainsaw, in good condition mind you, I decided to have a buddy at work look at it who knows a lot about small engines. I brought it in for my buddy to look at and immediately he told me there was nothing wrong with the piston and cylinder. He attempted to start it and he said the piston sounded good, and he believed he could get it running. Literally within the hour, my buddy had this chainsaw running!!! He said he thought it was more likely a sticky choke and he would take it home, clean it up, sharpen the blades, and all for free!!!! I don't know who Manor Equipment uses for mechanical repair, but they evidently need more training because in my case, they had absolutely no idea what they were talking about. I firmly believe all they wanted to do was to sell me a brand new chainsaw. They didn't care to repair what I had, it was all about the money. Well now they lost a good customer that was going to give them business. I will NEVER go back to Manor Equipment again and I will NEVER recommend them to my family or friends. read more

I'm writing this review on behalf of my mom. She contacted Manor to have her lawn tractor serviced. She had explained that she was unhappy with the place she had gone last year, and wanted to try Manor. There were a few repairs needed as well as a standard oil change and blade sharpening. They provide a pick up and delivery service as well which seemed great. They were much later picking up than they said they would be, and when it was dropped off, instead of knocking on the door for her to open the garage door to put it back in, they left it sitting in her driveway out in the rain. The cost of repair was also 1/3 the price of the mower brand new! I work in customer service, and have for 15+ years. It's my opinion that any customer should be notified ahead of time with a quote before servicing when charges may be that extreme. The tractor is almost 10 years old, and at the price she paid, it almost would have been worth putting towards a brand new one. I'm not saying the work they did was not good, that is still left to be seen. But the communication, and customer service leaves a lot to be desired. read more