we called to have him fix the dishwasher that we bought through Longacres and he was recommended by…read moreLongacres. He said that we canceled the service call because we bought it from another company which we never did cancel, and he was rude and hung up on me will never use him or recommend

Artem was super helpful fixing our refrigerator when the temperature wasn't flowing properly. He…read morecame to fix it soon after I sent my request and knew right away the issue and was able to fix my refrigerator in about an hour!

Artem was very efficient and quickly assembled a 6x4x4 ft (nearly 200 lb) patio storage shed. He…read morearrived promptly and got right to work. Good job and cleaned up afterwards. Will definitely be calling him for future handyman projects! Thanks, Artem!

I have bought many items if quality here. Fair prices. Good selection of things. Never know what…read moreyou'll find.

I'm somewhat surprised about the number of frustrated customers. I wonder if maybe not enough…read morepeople who had pleasant experiences are reviewing. Also, sometimes, people's expectations might be too high for what they had to put out for payment. One person expressed frustration about masks- and that is certainly understandable if there was no reasonable effort to do so by the respective technician. The service repairman I received was excellent and really knowledgeable. To make sure a screw would not be misplaced, he left it attached to a broken piece of plastic from the fridge container. When he came back on the second visit, it was immediately visible and located in a jiffy. He's very good with people, general surroundings, and for the one I had at random, we seemed to have a decent amount of hobbies in common. Would be lucky to bump into him in a social activity outside of this context. This is a reasonable enough company for working with with a warranty, and I'm so glad I had the warranty and a fridge issue that was manageable on my own until he arrived on two separate occasions. The typical wait time is 2 weeks right now. If there's a super emergency repair and you can't do enough of a "fix" to wait it off, it might be worth it for you to contact a more local fridge repairman and shell out those dollars!! I suspect that as a result of what is probably cheaper rates overall for the customer, there aren't as many staff who are working with Fast Appliance and they cover such a huge area. Right after the first visit, I was texted a link to schedule online. I could not schedule online and that is handled through the phone through a middle man and probably because over the phone, they can consider geography more. There's no point to offer the customer an option to schedule online if the link can't actually be utilized. A closer look at the reviews, and at least one reviewer said she used the online system when it was working. She wasn't aware that she had to be aware of types of appointments and this actually caused more hassle than efficiency. So, understandably, this company can't be bothered with super techy stuff to completely remove what was already attempted and instead just close the link itself or not allow for customer to schedule even though it seems to be no longer used (and for good reason, I'd say.) With noticing this change now and seeing responses by the company in past reviews, they seem to be considering customers' feedback and trying to improve as time goes on. Very big plus!! I dislike how the scheduling can be within "any time interval during that day" including the unknown possibility that "they could show up in the evening but probably not." I can understand this especially with covering such a large area and trying to match up different appointments geographically. A software such as ServiceNow could possibly help with these type of logistics (considers scheduling based on geography of customers, geography of staff, skills of respective staff, feedback gathering, etc. all in real time and managed well), but refrigerator repairs might not warrant such an efficient system and learning curve, and also the cost might not condone to have such automation available for such a company. Also, for the survey, which may've been more compatible over a PC, I tried to do it via the phone and I couldn't put in comments at the end that are in this review. Then after submitting my review with no comments via mobile, I tried to access via computer. The computer said that I'd already filled out the survey. I tried to fill out the survey again to see if I could add the comments in there, but the site would not let me. Completing some adulting successfully on my end feels good!

Do NOT use this company! I had an absolutely terrible…read moreexperience with Fast Appliance Repair. My home is brand new, only four months old, and my Sharp microwave suddenly stopped working. Since the appliance was fully covered under the manufacturer's warranty, Sharp arranged for Fast Appliance Repair to come out and service it. The technician, Richard, arrived and immediately got off on the wrong foot. The first thing he said was, "What am I even here for?" I had to explain that he was there to repair my Sharp microwave. He then told me I owed him $150 COD before doing anything. I explained that the microwave was under a full manufacturer warranty and that Sharp had sent him. Instead of verifying that information with his company or Sharp, he began arguing with me and repeatedly demanded payment. He even asked me who the warranty company was, which made no sense because I was not the one who hired him. Sharp contracted Fast Appliance Repair directly. When I refused to pay for a warranty repair, he continued insisting that his paperwork showed COD and therefore I owed him $150. At that point, I told him to leave. He tried to backtrack and change his tone, but the damage was already done. This was one of the most unprofessional service experiences I've ever had. The technician showed up unprepared, didn't seem to know why he was there, immediately demanded money for a warranty service call, and then argued with the customer instead of resolving the issue. I would never recommend Fast Appliance Repair to anyone. If this is how they treat warranty customers, I can only imagine what their normal service is like. Save yourself the frustration and find another company.

Dan, just left my house. He seemed to know the problem before he got here and then confirmed it…read more My condenser drain, in my freezer, has frozen water clogging it. Within an hour he had it cleaned up and inserted a device to stop the problem from happening again. Thank You Dan ! !

Very disappointed Can out because my fridge was warm …read more Did some tests, told me the computer was bad. He gave a quote to replace. But advised the fridge should be replaced . After he left I thought about his diagnosis. Thought it was wrong so I called LG they sent out a tech . He confirmed it was the compressor and replaced it under warranty . He spent more time trying to sell whirlpool than correctly diagnosing my issue

Called the Appliance Guy because the ice maker in the refrigerator was sometimes making ice…read moresometimes not. Also, when you went to get ice thru the door we had to open & slam it to get the ice to dispense. Michael showed up as schedule and spent time diagnosing the problem. He found several possible reasons for the issues. His recommendation was to start with the most inexpensive fix first to see if that corrected the issue. So, he replaced the door switches. It worked! No more slamming the door to get ice! Just so you know the other solution was to replace the entire door which would have cost $1200. He suggestion to start with the most inexpensive solution first saved me $1000! Michael was knowledgeable about the product and potential issues and honest in his recommendations. Will not hesitate to use his service again for any appliance issues!

From the owner: We are here to help repair todays complicated major appliances. With over 20,000 service calls ran…read morewe have the expertise and experience to help resolve any issues with your appliances. Book with us today and experience the Appliance Guy difference!

I was having a problem with my furnace so I called Bob and left a message for him. He called me…read moreback with in 5 mins. Even though he was out of town for the day he was still more than willing to help me figure out what was wrong with the furnace over the phone. When he got back the next day he called me again and asked if he could stop by and figure out what was wrong. Very professional and very prompt. Within a few minutes he knew exactly what needed to be replaced. Since it was a Sunday he had to wait until Monday to get the part he needed. He came back Monday and replaced the broken part just as he said he would. I could not be happier with the service he provides and his very fair price. I would highly recommend him. Class act...Fair price...

Bob and his crew came out same day and installed a maintenance kit in my Samsung dryer. The kit…read moresells for $30 on Amazon, but Bob charged $195 and installed it for a total $395. He was here for less than an hour. The dryer works but still rattles when operating. After, I called twice, but he hasn't come back to check it. I would not call him for service again.

I looked at all the local box stores before going to Maidencreek TV & Appliance and I am extremely…read morehappy I waited. I was in need of all new appliances for my kitchen and at the box stories and I felt like I was better informed than there sales people which left me with little confidence. Maidencreek new what they were talking about, had a much better selection, and after the sale even submitted all my rebates for me!! They even split up my deliveries so I could get my purchases before Christmas.

Excellent experience from beginning to end ;-) Fridge died and Brandon was extremely knowledgeable…read morein selling & setting up a next day delivery. Nick called at 8 am the following morning to give me 2 hr window. He & Jeff arrived right on schedule and proceeded to install and take out old appliance with skill and extreme attention to detail. I actually work for a big box store who couldn't deliver for several weeks & not even the perfect product for my situation, I happen to like Bisque ;-) I am extremely grateful for the excellent team work at Maindencreek. I will recommend them as they were recommended to me...honest, dependable & competitively priced !

AMS Appliance Repair was referred to us for GE stove top warranty repair…read more Ashley is extremely friendly and thoughtful. Mike is always on time and professional. Longest part about our repair job was waiting for GE to send them the replacement parts (due to back order). I appreciate the fact that Ashley gave us few days of buffer from the date/time part was "supposed" to be delivered. Understandable, considering the shipper is Fedex. Mike was right on time with his estimated arrival time. Took no time to repair/replaced the part, and packed up the broken part and took it out to the trash for us (Little details goes a long way). Highly recommended for any appliance repair and services.

Prompt response, great communication, punctual arrival, fixed the issue we had with our ice maker,…read morehighly recommended.