My Experience with Manor Cleaners: DO NOT RECOMMEND I had my daughter take my dress to Manor Cleaners on Wednesday, September 18, for a rush order to remove some stains. They assured her it was fine to bring it in and promised it would be ready that same day. When I went to pick it up, the stains were still there--it was clear nothing had been done. They then told me to leave it until Wednesday, September 25, because they needed to redo it. When I picked it up and removed the plastic cover, I was shocked to see that the entire bottom of my dress was damaged. That's when a man named Blair came over and told me he had cleaned it six times. I looked at him and said, "We're not even talking about the stains anymore. The entire bottom of my dress is destroyed." Another man, John, overheard and stepped in. He suggested taking it to a seamstress in Beamsville who might be able to fix it. I explained that this wasn't just any dress--it was a custom-made gown from Shahani Couture in Toronto, for which I had paid $850. It was tailored specifically for my daughter's wedding, including the exact length needed for my shoes. John provided his business card and called the seamstress, assuring me they could repair it. However, when I arrived and tried the dress on, it was now so short that it barely reached my ankles. The seamstress then suggested taking it to someone named Olga, saying she could "stretch it out." I couldn't believe what I was hearing. This dress is fine silk chiffon--it's not stretchable. Frustrated, I left. I immediately called John, who acknowledged that the fabric couldn't be stretched and instead suggested altering the dress by adding lace or shortening it. I told him that was not an option. He asked me to follow up in a week so he could discuss it with his partner. Despite following up multiple times, I received no resolution. The one time I was able to speak with John, he mentioned that they had an appraiser who could assess the value of the dress. When I asked why this hadn't been mentioned earlier, he admitted he had forgotten. I requested to be present during the appraisal, as I no longer trusted them with the dress. However, no appraisal ever took place. By December, I called again and was informed that a family member had passed away. Out of respect, I didn't push the issue at that time. Fast forward to today, Monday February 10, 2025--I called John again. He told me that he and Blair had already discussed the issue and that I should speak with Blair directly. When I called Blair, he stated that they were not responsible and would not be compensating me in any way. He repeatedly brought up the stain removal but dismissed the damage done to the dress. At this point, I informed him that I would be consulting legal counsel regarding this matter and posting my honest review of my experience. Rather than addressing the issue, he responded by saying, "Google what slander means before you write your review, and I'm a journalist"--which I interpreted as an attempt to discourage me from sharing my experience. I've never posted a review before, as I generally believe in honesty and accountability. However, the fact that this issue has dragged on from September 2024 till now, with no resolution, has led me to share my experience. If you value your clothing, your time, and professional service, I strongly recommend looking elsewhere. Please Note: I have attached photos/videos showing the dress before it was sent for stain removal and the condition it was in when I received it back. I have also included the receipt, which reflects a payment of $0 due to the damage caused. The receipt notes "going to Beamsville to fix," which was part of their suggested solution. Additionally, there is a tag on the dress that reads "DO-OVER." read more

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No responsibility or accountability from the business owners. If you bring in stains, youll leave with more stains and a damaged expensive piece of clothing. Any other dry cleaner is better than here. Also owner only has time to respond to google reviews but doesnt know how to clean a shirt. dawn dish soap is more reliable then this place. Every negative review is responded and blamed with consumer wear. read more

DO NOT USE THIS COMPANY FOR ANYTHING OF VALUE!!!! Only chose 1 star because 0 isn't an option! Dropped my wedding gown off early July was told one week, when I went back they said 2-3. 6 weeks later I called and they finally told me they had damaged my dress in cleaning and we're trying to fix it. We finally got it back last Wednesday and we're told by the cashier a refund was approved by her manager (a woman) and would be processed. It never was so I called and a gentleman who seemed to be the owner was very rude about everything and said they would not refund as it took so long and so much labour to clean.. because they damaged it. They say they followed the tag in the dress but I specifically talked to the woman (cashier) who initially took the dress about the need to remove the belt! How does the cashier know more than a professional cleaner?! SAVE YOUR CLOTHES DO NOT USE THIS SERVICE! read more

Manor's Cleaners will destroy your garments and not care in the least. Manor's Cleaners recently damaged so badly a blouse of mine that it was unwearable. The cleaners provided no compensation but basically told me to jump in the lake when I asked for compensation. read more

If you want it clean and on time this is the place to go. We have used Manor Cleaners for as long as we have lived in Niagara on the lake. Keep up the great work. As far as pricing is concerned, all dry cleaners are an expensive part of living. When they sell the $10 discount booklet it certainly helps the budget. read more

Awful place with awful customer service. If you want your clothes ruined, by all means go to here, but if you're like any normal person and want your clothes to come back in one piece, than I would stay far far far away from manor cleaners. Brought in a 1000$ winter jacket to be dry cleaned and they have completely ruined the coat. The jacket is 1 season old and is virtually in wearable. The workers told me it is "cheap fabric" and "my problem now", very unprofessional and an embarrassing establishment. Take your business anywhere else. If I could leave 0 stars I would, 1 star doesn't even feel right. read more

Although it appears Manor Cleaners does a good job cleaning the clothes that is where the service ends. Long waits to both pick up and drop off, higher than average prices and long turnaround to get items back make this a 2 star review. I'm paying for all of the services not just the cleaning, and I'm paying too much in this case because the other elements are substandard. read more