Had an awesome experience from the day I walked in, felt the warmth and aloha from the employees of…read morethe facility the office staff all the way to the CNA's, the care was awesome and the interaction with staff and management was top of the line, if I had to return to a rehabilitation facility I would definitely go back to the villas! Just to keep a bit of privacy I will not mention staff individuals, But I felt as though I was family in here and I spent 10 weeks here for medical and physical therapy! Oh yeah and the food was so ONO. I initially was on the 2nd floor in a shared room and thanks to the floor manager I was transferred to the 5th floor by the end of week! She was the bomb I even spent a lot of my free time on the second floor . The fifth floor staff has so much aloha I felt at ease being in their care! If your family never needs a rehab facility I give it 100 out of 100!! Send them to the villas

Visited a relative there. First, the Google gps routed the car to a close but wrong building! So be…read morecareful, in Hawaii, gps is not to be trusted. Once I got into the building, I noticed a security guard was closely watching us. He was a good guy, though. He would tell me where to park and where to go. Even then we went to the wrong floor because there was no way back out to the lobby from the ground level if you take the elevator from the parking lot! From the building elevator, we could easily find the patients' areas. The rooms were a bit dated but clean. There was a rec area where we may use as visitors lounge to interact with patients and close relatives. Nurses were very attractive and friendly. Fast recovery...

My father was recently hospitalized and then needed to go to short term rehab to get stronger prior…read moreto coming home. He ended up at short-term rehab at Hale Ola Kino. The location was convenient. He was here approximately two weeks. The main reason to going to short-term rehab is if they need more physical therapy and occupational therapy to get stronger to be independent. Sometimes they no longer need to be in the hospital, but may be a fall risk so going to short-term rehab is a good idea. Overall, I think he had a good experience. He did receive PT and OT on most days. I believe it's six days a week. First they started him with a walker, then a cane, and then did trial him on no assist device. I also asked them to make sure he could navigate stairs. He told me the food was pretty good. Staff was attentive. Physical therapist and occupational therapist were personable and provided good therapy. Would definitely recommend this place for short-term rehab.

We have used this facility for elderly family members and friends (for various medical conditions)…read moreover the past few years for their rehabilitation services. Most of the staff have worked here for years and they are a wonderful group of caring and attentive people. I observe them working cohesively together as a team. The RNs in charge get to know each patient personally as well as their conditions, treatments and goals. As a Registered Nurse, I am satisfied and pleased with the care and rehab provided at Hale Ola Kino.

No wonder why this facility is number #1. Excellent customer service, clean, friendly, welcoming…read moreand Awesome views of the ocean, city and city nights. All the employees are happy and love their job. It truly shows by the way they treat everyone in their care! Thank you for making everyone feel welcome & loved! Thank you for your unconditional love!

I received exceptional care from January 20 - 31, 2026 while recovering from surgery. The…read moreempathetic and skilled nursing staff, caring CNA's and all the supportive staff were amazing! The art and music activities led by their wonderful employees and volunteers lifted my spirits and helped my healing. I would like to say thank you to Deanna, the Director of Physical Therapy and her stellar staff, especially my OT, Trisha. Mauna Lani Rehabilitation Center (MNRC) is a place of respite and care that exceeded my expectations! What I appreciated most about MNRC were the smiles and hellos I received in the hallways, the inclusiveness of the residents in the center's activities along with the caring attention I received from staff, CNA's, Nurses, and the PT team. I am very grateful to everyone who helped me reach my personal goals.

The Care Center of Honolulu has taken care of my husband twice within the last six months, and both…read moretimes he has thrived due the excellent care and staff. The second time his stay was longer and he gained his strength back better than the first stay. I know the quality of his care was da best and helped him get stronger daily. I specifically requested The Care Center of Honolulu over other skilled nursing facility for it's excellent care, compassion, and supportive staff (PT, OT, Nurses/Aids and Dietary, and Administrative personnel). The admissions staff - Mike and Lynn are a Blessing since they accepted my husband into this facility in a timely manner when my time at Queens Hospital discharge was approaching. Mike and Lynn assured me that the transition will be smooth and my husband will be taken care of. And he sure was, settled in his room with the great nursing staff of the 2nd. floor. Mike and Lynn made sure that I was mentally happy as well since transitioning from Queens Hospital to Care Center of Honolulu was quite stressful. Mike also called me on a Sunday to inquire how I was coping with the transition and to schedule the orientation to meet the staff that would be taking care of my husband while at Care Center of Honolulu. Thank you Mike and Lynn and please be assured that if I need skilled nursing services, you are on the top of the list. Thank you again for your support and help on the recovering of my husband Words cannot express how grateful and Blessed I am to have the PT and OT Staff take care of my husband. The Staff has been so caring, supportive, and the outstanding quality of care, and always so professional as well as caring for his needs as well as my needs as a caregiver. The PT and OT staff always kept me abreast of his progress and always assured me he was progressing well. I know that his progress at the care facility as a resident was due to the hard work that the Staff has invested in him. The support of Stacy, Kevin, Tasha and I'm sorry I don't have all of their names , I am forever grateful. You all are my angels, and I thank God for your help. I cannot say or praise the nurses/aides/ enough on the 2nd floor who were so supportive, caring, administered excellent quality of care, and always willing to help me when I needed assistance with my husband while I was visiting. The nurses/aides answered my questions with so much respect and care. They followed up with me on my questions and obtained the answers if needed. Their dedication to my husband and willingness to help him eased my mind everyday. They answered all of my questions, and assured me that my husband was improving and contented while he was staying at the Care Center of Honolulu. The nurses/aides are such a Blessing, and I wanted to thank each and everyone of them for the care they provided to my husband as well as other residents, their professionalism, dedication to all that need care at the facility. The nurses/aides are: Ester, Rousell, Venus, Patrick (always made sure my husband had his TV on UH sports and taken back to him room in a timely manner for bed), Mack, Marlene, Rochelle, Sarah, Doreen, Abie, and Justin. If if left anyone out, thank you so much from the bottom of my heart. I am grateful to all of you for caring for my husband. You are a Blessing to us. Thank you for all you do for the patients at The Care Center of Honolulu. Thank you to Dr. Bruce Tamura as well...always willing to call me and discuss the progress of my husband. He called me to give me updated progress of his health and the health issues that he encountered. Also, suggested a healthy diet that would benefit him and his health challenges. I am thankful for his knowledge and guidance in my husbands health. The Dietary staff was go gracious to me and always assisted me when I asked for milk whenever I visited. The Staff never questioned me or hesitated on my request. The milk was used for his snack which was avocado and milk. This snack made him happy as well as I shared this special snack time with him. I am grateful for their hospitality and making my husband happy with his milk and avocado. The maintenance staff was very helpful and attentive to ensuring that my husbands TV was working when he had to transfer to another room. Their help with the remote control/tv installation made him happy since he could watch his TV shows. Thank you for your help. Thank you also to Zeny on always keeping me posted on my husband's participation on activities. I truly believe that socialization and activities are also medicine and help to stimulate his well being. The receptionist were also so helpful and friendly and always greeted me with a smile. They are the greeters of The Care Center of Honolulu. Thank you The Care Center of Honolulu--I will always be grateful for your rehabilitation on my husband and giving him strength to carry on living his life. God Bless this facility an it's workers.

My wife received respiratory care at The Care Center of Honolulu for about 5 months. The doctors…read moreand staff were very professional, personal and caring towards patients and family. They designed the environment to provide nursing and recovery care in a very home-like environment. They were eager to support my wife's recovery in every way they could. They have my highest recommendation and deepest appreciation.

Hopefully things have changed for the better for patients and their families at this place since…read more2021. It's been a few years since my mom was placed there after her surgery. She used to call me at home, to call the front desk, so that they would go and help her to the bathroom. She would press the call button but nobody would come, therefore, she would have accidents in bed. Keep in mind that my mom was 91 and did NOT have to use diapers, but they put her in diapers. I can only imagine how degrading it was for her during her stay. Another cause of concern was only 30 minute visitations were allowed because of Covid. I totally understand this, but your time starts ticking as soon as you sign in. Their elevators are so slow so our visit was only 5 minutes due to the wait for the elevators. We couldn't even visit with her! So sad and depressing. Needless to say, I took her out of this place so that she could live her final weeks at home. I sure hope visits and care are better now for the patients and families.

Today I went on a tour to Kalakaua Gardens since I am looking to see where I should go to a place…read morethat would take good care of me. The facility was very comfortable and meticulously kept. Rooms were beautiful and a place I hope to call home one day. Food was very good and the residents looked happy and chatted as they shared their meals. Very comfortable and happy place to be. I will surely choose there after the other facilities I have walked through. It will be a nice home for me to make it my last stopping place. The tour representative that walked us through was Mr. Thomas Eustace. He patiently covered all aspects of living there. Very nice well informed gentleman. Mahalo to your time but will soon want to move in.

Our family is deeply grateful for the exceptional care my grandpa received during his time at this…read morecare home. From the very beginning, the staff demonstrated a level of compassion, professionalism, and attentiveness that brought our family tremendous comfort, especially during such a sensitive chapter in our lives. My grandpa's room was always kept clean, organized, and comfortable. It gave our family peace of mind knowing he was in a safe, well-maintained environment where every detail mattered. The care team consistently checked in on him, ensured he was comfortable, and always communicated with us with patience and understanding. I want to give special recognition to Scott, the transporter, whose kindness consistently went above and beyond. He was always so helpful, patient, and respectful. Whether it was assisting with transportation or simply offering a friendly interaction, his support made a meaningful difference. Another person who deserves immense appreciation is Karen from the Business Office. She was a tremendous help to my grandmother throughout the entire experience. Karen was always kind, caring, and treating my grandma with genuine compassion. She made challenging days easier with her warmth and professionalism. Even though my grandpa has since passed away, we take comfort in knowing that during his time here, he received the best care possible. The staff's hard work, patience, and time did not go unnoticed and will always be remembered with appreciation. We wholeheartedly recommend this care home to any family seeking a supportive, compassionate, and well-run environment for their loved one. Thank you to everyone who played a part in caring for my grandpa.

My first impression walking in was that this was a facility with proper staffing and it would be a…read moresafe place. Especially since they have alot of elderly patients. Many people struggle with care and affordable facilities, unfortunately the result of that could come at a bigger cost. My dad was at Avalon for a few weeks for rehab, Well, needless to say my dad got scabies while he was there, a uti, an infection in his spine and an abscess in his hip when he was discharged from there the same day he ended up in the ER and diagnosed. We have papers to prove the timeline These infections are all contributing factors to why he cannot walk. Further more the Avalon social worker on site refused to give a patient assessment for my Dad prior to his departure . The reason we were given is "Because he is no longer going to be in their care as of Sunday" even tho we asked for the assessment way before Sunday while he was under their care while they were getting paid by insurance.. but once they heard the payments would end on Sunday they wouldn't do it. Well, the picture is clear it was because Avalon didn't want anyone to know his condition upon release because that was not his condition upon arrival. also. When I visited my dad I noticed he had lost more weight, 10Lbs quick in a week, we immediately took action and started sending him a meal everyday to ensure he was actually eating because although Avalon was providing food daily my dad wasn't eating all his food and his rehab nurse was so happy when I bought him food one day while He was doing rehab..this man literally had tears in his eyes that's how concerned this nurse was for my dad. we sent the food purely to ensure dad would eat his food (a shake and a fish sand which) his favorite meal... once a Day..... out of our own pockets. the result was the dietician called me up while I was at work upset that I sent my Dad food stating that they are feeding him, it's like these people are so caught up in their own egos and emotions that they don't even care about the people that are there who need help. Nobody said they weren't feeding him.. If you are an Avalon employee and you feel the need to withhold Help from someone in need because your emotions you should quit today. The job you signed up for is not for you. And if you are looking for a place for your loved one and this place was recommended take what I'm typing seriously. Not everyone there is selfish and willing to put people at risk because of their own personal issues.. I'm sure Avalon has some great people there, some of the nurses and aides were very professional and I could clearly see they had compassion and empathy for the people they are there to serve... but the few that hide in offices like for Example sign on door that says "Social worker" her name is Harlene. Maybe find a job where your I don't care about what's right I care about how I feel" doesn't affect someone who has done nothing to you and needs help and can't help themselves because their disabled. Lastly, on his 2nd to the last day there I walked in to urine on the floor, and my dad hungry. If you have time to call People up about stupid things make sure their rooms are cleaned and they are fed first. After all this was said and done I then got word from a friend of mine that her mother was there and it was not good for her either. Pls do better. Again this is not a reflection of the entire staff I'm sure Avalon has some Great people there but some need to be removed.

Efficiency and reliability of the company service to customers are the main factors behind this…read morecompany's success... all islands employees are so passionate about caregiving services business and maintaining their excellent customer service is the major reason why customers loves them the most !!! I love ISNR and I love what they do- saving lives and being able to make a difference!!!

So far NOT SO BAD. I CANT SAY THEYRE TERRIBLE BUT I CANT SAY THEYRE AWESOME EITHER! So... until…read moreCOVID IS OVER & RESTRICTIONS ARE LIFTED, I'll have to stick with a 2/3 for now. SORRY GUYS!! I know my mom can & will be a bit difficult to handle at some point, but still... this is the career you folks chose and so I say... "DO YOUR DAMN JOB & LOVE IT!! IF NOT, CHANGE CAREERS!!" AHAHA!! Kidding... no but SERIOUS... if you're not one to be patient with these kupunas or sickly folks, then you shouldn't work here. Because these people really need a lot of LOVE, ATTENTION & MOST OF ALL... PATIENCE. A LOT OF PATIENCE LET ME TELL YOU...‍ Yeah... a bit cold but I've had encountered issues prior to her coming here and I'm very concerned if she's being well cared for. Especially because there are NO VISITORS ALLOWED UNLESS ITS DIRE NEEDS OR CIRCUMSTANCES ALLOW PERMISSION FOR A FAMILY MEMBER TO VISIT. BASICALLY SAYING... IF THEYRE DYING OR WILL DIE SOON, THEN THEYLL ALLOW A FAMILY MEMBER TO VISIT DURING THIS TIME. STUPID COVID!!! On the other hand, I AM VERY TRULY GRATEFUL FOR EVERYTHING EACH ONE OF YOU EMPLOYEES, VOLUNTEERS, ADMIN DO FOR OUR LOVED ONES & I PROMISE TO CHANGE MY RATING ONCE I GET INSIDE AND SEE THE WHOLE FACILITY IN PERSON SO THAT IT CAN BE A 5 STAR REVIEW. BUT... I hope this review isn't offensive, it's really just a quick thought of what I had based on what we're allowed to get @ this time. Okie dokes! Thanks guys!! MUCH ALOHA & STAY SAFE! UPDATE REVIEW... So far mom likes it here. Not really much to complain about & they have mom up and about everyday like clockwork. Which is really nice to hear. We got her mobile chair delivered & this makes her therapy much easier. It gives her independence and builds strength again. I haven't had much of an issue with her care there just yet, so I can say... it's 3 stars so far. . 4 would be a visit into the facility and 5 would be super excellent feedback from my mom ONCE COVID restrictions are lifted. So there's that. And the fact they allowed us to drop off some signs and flowers and balloons and snacks for her and staff there. Haven't really made it out there in a while. Money has been a bit of an issue for now and so we're trying to get things back in order & home. Once all that's taken cared off, we should making frequent visits. But planning a surprise visit soon. Other than that, staff was very kind, helpful & cooperative when I met them they the glass door. They had nothing but kind words to say about mommy. Oh and they're super cute too because they have BINGO NIGHTS, MOVIE NIGHTS, KARAOKE NIGHTS & SO MICH ACTIVITIES FOR THE PATIENTS... they have a lot of activities to keep them busy. So they're not bored at all. That's the one thing I know for sure! Because they gave away the bookmarks that we dropped off as prizes and the patients were super happy because there was enough for EVERYONE. Everyone WON! Hehehe....

First time in having my dad go here. Never again and do not recommend your loved one stay here. He…read moredeveloped pressure wounds, lost ALOT of weight, have pic how the floor was not clean, there was used gloves just thrown on floor. He got lethargic, doctor or nurses don't provide update meeting or phone call. My requests were hardly heard, and list can go on. And just icing on the cake, he was in Jan - Feb 2019 and he only got billed in Nov 2019!!! Wouldn't you be surprised? When checking it out, I was told it should've gotten out a long time ago, and person didn't understand why?! I transferred him to St. Francis "The Villa" (which I recommend) and guess what?! He started to improve in health, gained some weight, etc. I really saw such improvement, which goes to show you how Kuakini Hale Pulama Mau did not do a good job in care.

I am beyond mortified at this place. I went to visit my…read morecousin. The RN comes in at 5pm to add food to the feeding tube and can't clear the tube. So she says she's ordering a soda and leaves. Then, 40 minutes later she's no where in sight. My cousin is starving so we tell him to press the call button. It take 10 minutes before the nurse responds. She tries the soda and can't clear the tube still. Then she leaves and says she's going to look for another nurse. The other nurse came at about 6:15. She cleared the tube and did my cousins medicine. The second nurse says that the other nurse will be back to clean his throat tube thing- my cousin looked at me and made the sign of the cross. No one should feel like that about the care they're getting. To top it off his mouth piece falls on the ground. Instead of cleaning it before giving it to him, the initial nurse (the one that couldn't clear the tube). just gives it to him and leaves. Who does that?! You wouldn't give your child something to put in its mouth from a hospital ground so why would you give someone who is immune compromised something that fell on the ground. Be assured I'm making a formal complaint and visiting more often. I'm appalled.

Be careful packing your items when you move to Craigside. Number your boxes, keep a list of what's…read moreinside and videotape yourself packing it. When you arrive unpack quickly and check to be sure nothing is missing. Put up a camera in your room or many of your things will go missing.

I toured 3 assisted living facilities. 15 Craigside was my first. Everyone was nice and the tour…read moreof the facilities and the rooms were satisfying. The downpayment was expensive and so was the monthly fee but definitely worth it for your peace of mind. Best thing is that pets are allowed. Lots of fun activities scheduled for the residents. Definitely a great option for me.

Transferred from Kaiser Hospital over to Hale Nani for intense OT and PT. Kevin the transporter/…read more driver was absolutely friendly and helpful (5 stars). He warned me of the bumps on the road and any sudden stops-for my safety and comfort. I checked in and was not very impressed by the surroundings ( its not the Hilton or Ritz). The place had a 1970's-80's outer island motel feel- sort of like a low budget vintage vibe. Rehab wing is on the 3rd floor. 2 star The headboard of the bed was termite eaten, hallway littered with plastic rubbish bins and plastic storage drawers. Just very low budget but functional sort of ghetto feel. The scale they put me on could hold a wheel chair and we got weighed together/ handle of scale was broken and hanging awkwardly. Little things like that need fixing or replacing but is never repaired is questionable. 2 star Every bed had a 14 inch personal tv monitor that was connected to the wall hung on a heavy duty hinged armature- that's great. First night I was there the service was out due to high winds. TIP: Download movies onto your IPAD from NETFLIX or AMAZON Prime. Lucky I was prepared but my poor roommate was bored silly. Internet went down 3 out of the 7 days I was there. 2 star The rooms are not private and shared with 1 other person-fortunately my roommate was considerate and we got along well 5 stars. First day I was having a consultation with PT, a lady suddenly took a big dump in my doorway. WTH, therapist quickly closed the curtain. The whole room smelled of feces and the aid wiped it up. That lady took a shower after finishing her dump and went back next door. My roommate said many different people are using our bathroom but she is not sure why? Aid Michelle said the lady nest door is too big to fit her shower and comes over to use ours. OK 1, 2, or 3x but everyday? I do not know her and its unsanitary. They have a big shower down the hall and why is she showering in my room?2nd day same lady is using my toilet again "ugh, ummm, haw, hoo..." all these grunting noises while she is dropping missiles. Told myself to GTFO and ran away into the "dayroom". Waited for her to finish showering and vacate before I could use my room again. Roommate not so fortunate-bedridden and nowhere to go. 0 stars Near the end of my stay here ,there was a theft that happened to one of the residence. That made me question the safety and privacy of this complex. Was supposed to stay longer but didnt feel 100% safe. Was it a nurses aid or a visitor scoping out everything? Hmmmm...Any security cameras to do an investigation? 1 star My nurse was "JAY" friendly, intelligent, kind, and had a sense of humor. 5 stars Nurses aid "Army", "Romano" and "Ikaika" very compassionate and caring aids. 5 stars Dietician "Lauren" made my stay so much better by tweaking the meal plan options and snacks to meet my needs. 5 stars food 3.5 star Doctor Kramer -kind caring saw him twice during my 7 day stay- 5 stars. The physical /occupational therapist: Kevin, Katie, Kim and John are all 5 stars. Kevin asked me how is everything so far? I said the accommodation is low quality but the people are high quality and I rather have it that way than the other way around. Joined the daily activities schedule everyday to keep from going bonkers: 5am Brush teeth/TV news 7am breakfast 9am OT 11am music circle 12pm lunch 130pm Bingo 230 pm crafting or karaoke 330 PT 5pm dinner 630pm Bingo or Keno 7pm snack shower/brush teeth 8pm off to "beddy by" My ideal daily routine -woke early and slept early PT and OT 3 hours a day for 7 days a week. Yes I can say working hard really did pay off100%. Still could speak and had an opinion without being a Karen- ask nicely say PLEASE and THANK YOU will get you far here. Can see if English is your second language or perhaps you dont even have a voice a person may not have there wishes met or receive less than the best care here. Honorable mention: Coral/Jasmine the activities coordinator made my stay really fun. Working dogs paid us a visit and we had a live performance/ concert in the cafeteria-5 stars Music circle scared me straight. Most of the people who participated were catatonic with their fists in a ball. When I saw that you can be darn sure I worked my hand to do stretches -scared me into working all the OT exercises! Thank You Kevin over at Kaiser Moanalua PT team to referring my case to Hale Nani. Did not know this world existed and that opened my eyes. If your mom, dad or relative is in Hale Nani- please be a voice for them to get them the best care to make them comfortable while they are there. Overall a great eye opening experience!

Please beware and never send any loved ones to this place!!! We lost our father because he…read moreaspirated when we had told the care staff at Hale Nani to be extra careful on feeding through the feeding tube to prevent aspirating. Instead we were called in the evening that he had passed. Cause of death--aspiration!!! It is a drab and depressing place and unfortunately he was placed there from Queen's since St. Francis was full.