If you need rehab, the Villas is your place! My husband…read morestay there twice - once for his knee and recently for his hip surgery. The staff took great care of him both times. A huge shout out for Mr Stephen Brewer, Director of Nursing, for his leadership. And a shout out for Sherilyn (CNA), Ashlyn (PT), Myridal (OT), Junei (Coordinator), Kristen (Social Worker) for their care and dedication to patients! Just a great place with wonderful people! Thank you!

Had an awesome experience from the day I walked in, felt the warmth and aloha from the employees of…read morethe facility the office staff all the way to the CNA's, the care was awesome and the interaction with staff and management was top of the line, if I had to return to a rehabilitation facility I would definitely go back to the villas! Just to keep a bit of privacy I will not mention staff individuals, But I felt as though I was family in here and I spent 10 weeks here for medical and physical therapy! Oh yeah and the food was so ONO. I initially was on the 2nd floor in a shared room and thanks to the floor manager I was transferred to the 5th floor by the end of week! She was the bomb I even spent a lot of my free time on the second floor . The fifth floor staff has so much aloha I felt at ease being in their care! If your family never needs a rehab facility I give it 100 out of 100!! Send them to the villas

My father was recently hospitalized and then needed to go to short term rehab to get stronger prior…read moreto coming home. He ended up at short-term rehab at Hale Ola Kino. The location was convenient. He was here approximately two weeks. The main reason to going to short-term rehab is if they need more physical therapy and occupational therapy to get stronger to be independent. Sometimes they no longer need to be in the hospital, but may be a fall risk so going to short-term rehab is a good idea. Overall, I think he had a good experience. He did receive PT and OT on most days. I believe it's six days a week. First they started him with a walker, then a cane, and then did trial him on no assist device. I also asked them to make sure he could navigate stairs. He told me the food was pretty good. Staff was attentive. Physical therapist and occupational therapist were personable and provided good therapy. Would definitely recommend this place for short-term rehab.

We have used this facility for elderly family members and friends (for various medical conditions)…read moreover the past few years for their rehabilitation services. Most of the staff have worked here for years and they are a wonderful group of caring and attentive people. I observe them working cohesively together as a team. The RNs in charge get to know each patient personally as well as their conditions, treatments and goals. As a Registered Nurse, I am satisfied and pleased with the care and rehab provided at Hale Ola Kino.

Great facility with good staffing. The majority of the workers are caring and helpful. Sometimes…read morethey are short staffed, however, they still provide a good level of care given the circumstances. The only drawback I see is driving up the winding and steep hills of Sierra Drive and Wilhelmina Rise. You will, however be rewarded with million dollar views that you can take in and appreciate. They have quite a good amount of programs that everyone can participate in. Of all the facilities that were presented to us, we chose Maunalani. Maunalani was the right choice to get my elderly Mom back on her feet again.

If you need to send your loved one for excellent care, send them here. The staff is kind and…read moreattentive and extremely flexible about your family members needs and requirements. The regular menu rotates from week to week but there are other options, depending on the residents dietary requirements and restrictions, that the staff would provide at meal times and in between such as sandwiches pizza, samin etc. There's always a green salad and fresh fruit which is a nice change from hospital style food. Depending on the person's requirements you are also able to bring in outside food, treats, and goodies. The dining room is spectacular. As a non-profit organization they will not milk your insurance company dry before they discharge your friend or family member. The objective of this facility is to rehabilitate people in a healthy, friendly, loving and professional manner. Physical therapy and occupational therapy is offered daily. There are many social activities including religious, games,.exercise music and entertaient, animal interaction and the list goes on. The views are spectacular and the many lanais offer fresh air and sunshine. Our discharge interview was thorough and informational involving many departments of this facility. Big shout out to Karl, Meaghan, Brinh, Manny, "Nikki", Lauren and oh so many others

The experience at CCOH was very compassionate,friendly, and very knowledgeable on all our questions…read morewe had for mom's care there. Mike Ramos welcomed and took good care of my mom's needs as she settled in. PT/OT staff are outstanding and always happy, while encouraging their patients to get well. There is good communication amongst all workers there, so we felt very comfortable. We highly recommend CCOH

Great activities! The food is yummy! It always smells good, everyone is so nice there!read more

Hopefully things have changed for the better for patients and their families at this place since…read more2021. It's been a few years since my mom was placed there after her surgery. She used to call me at home, to call the front desk, so that they would go and help her to the bathroom. She would press the call button but nobody would come, therefore, she would have accidents in bed. Keep in mind that my mom was 91 and did NOT have to use diapers, but they put her in diapers. I can only imagine how degrading it was for her during her stay. Another cause of concern was only 30 minute visitations were allowed because of Covid. I totally understand this, but your time starts ticking as soon as you sign in. Their elevators are so slow so our visit was only 5 minutes due to the wait for the elevators. We couldn't even visit with her! So sad and depressing. Needless to say, I took her out of this place so that she could live her final weeks at home. I sure hope visits and care are better now for the patients and families.

Today I went on a tour to Kalakaua Gardens since I am looking to see where I should go to a place…read morethat would take good care of me. The facility was very comfortable and meticulously kept. Rooms were beautiful and a place I hope to call home one day. Food was very good and the residents looked happy and chatted as they shared their meals. Very comfortable and happy place to be. I will surely choose there after the other facilities I have walked through. It will be a nice home for me to make it my last stopping place. The tour representative that walked us through was Mr. Thomas Eustace. He patiently covered all aspects of living there. Very nice well informed gentleman. Mahalo to your time but will soon want to move in.

The RNs, CNAs, and nurses assistants were all passionate of their job and duties in spite of having…read morehectic schedules. The PTs and OTs were awesome too! Although the sessions were short, it was packed with challenges that were suitable for the patients. Every one was encouraging and supportive of both residents and patients who were there for rehab. Just simply Awesome!

My 91 yo friend stayed at Avalon for almost 3 weeks. Although the place is a bit old, I was…read moresurprisingly impressed by the care and the friendliness of the staff. Although it looked a bit hectic at times due to shortage of staff at times, most of them were very caring and attentive. The facility is not the most impressive t place but the staff was very friendly, professional & caring. It was the staff that made it very comfortable for my friend. We had a great experience with everyone there. As for the parking, l just parked crossed the street by the school so it was not a problem for me.

Efficiency and reliability of the company service to customers are the main factors behind this…read morecompany's success... all islands employees are so passionate about caregiving services business and maintaining their excellent customer service is the major reason why customers loves them the most !!! I love ISNR and I love what they do- saving lives and being able to make a difference!!!

So far NOT SO BAD. I CANT SAY THEYRE TERRIBLE BUT I CANT SAY THEYRE AWESOME EITHER! So... until…read moreCOVID IS OVER & RESTRICTIONS ARE LIFTED, I'll have to stick with a 2/3 for now. SORRY GUYS!! I know my mom can & will be a bit difficult to handle at some point, but still... this is the career you folks chose and so I say... "DO YOUR DAMN JOB & LOVE IT!! IF NOT, CHANGE CAREERS!!" AHAHA!! Kidding... no but SERIOUS... if you're not one to be patient with these kupunas or sickly folks, then you shouldn't work here. Because these people really need a lot of LOVE, ATTENTION & MOST OF ALL... PATIENCE. A LOT OF PATIENCE LET ME TELL YOU...‍ Yeah... a bit cold but I've had encountered issues prior to her coming here and I'm very concerned if she's being well cared for. Especially because there are NO VISITORS ALLOWED UNLESS ITS DIRE NEEDS OR CIRCUMSTANCES ALLOW PERMISSION FOR A FAMILY MEMBER TO VISIT. BASICALLY SAYING... IF THEYRE DYING OR WILL DIE SOON, THEN THEYLL ALLOW A FAMILY MEMBER TO VISIT DURING THIS TIME. STUPID COVID!!! On the other hand, I AM VERY TRULY GRATEFUL FOR EVERYTHING EACH ONE OF YOU EMPLOYEES, VOLUNTEERS, ADMIN DO FOR OUR LOVED ONES & I PROMISE TO CHANGE MY RATING ONCE I GET INSIDE AND SEE THE WHOLE FACILITY IN PERSON SO THAT IT CAN BE A 5 STAR REVIEW. BUT... I hope this review isn't offensive, it's really just a quick thought of what I had based on what we're allowed to get @ this time. Okie dokes! Thanks guys!! MUCH ALOHA & STAY SAFE! UPDATE REVIEW... So far mom likes it here. Not really much to complain about & they have mom up and about everyday like clockwork. Which is really nice to hear. We got her mobile chair delivered & this makes her therapy much easier. It gives her independence and builds strength again. I haven't had much of an issue with her care there just yet, so I can say... it's 3 stars so far. . 4 would be a visit into the facility and 5 would be super excellent feedback from my mom ONCE COVID restrictions are lifted. So there's that. And the fact they allowed us to drop off some signs and flowers and balloons and snacks for her and staff there. Haven't really made it out there in a while. Money has been a bit of an issue for now and so we're trying to get things back in order & home. Once all that's taken cared off, we should making frequent visits. But planning a surprise visit soon. Other than that, staff was very kind, helpful & cooperative when I met them they the glass door. They had nothing but kind words to say about mommy. Oh and they're super cute too because they have BINGO NIGHTS, MOVIE NIGHTS, KARAOKE NIGHTS & SO MICH ACTIVITIES FOR THE PATIENTS... they have a lot of activities to keep them busy. So they're not bored at all. That's the one thing I know for sure! Because they gave away the bookmarks that we dropped off as prizes and the patients were super happy because there was enough for EVERYONE. Everyone WON! Hehehe....

I am beyond mortified at this place. I went to visit my…read morecousin. The RN comes in at 5pm to add food to the feeding tube and can't clear the tube. So she says she's ordering a soda and leaves. Then, 40 minutes later she's no where in sight. My cousin is starving so we tell him to press the call button. It take 10 minutes before the nurse responds. She tries the soda and can't clear the tube still. Then she leaves and says she's going to look for another nurse. The other nurse came at about 6:15. She cleared the tube and did my cousins medicine. The second nurse says that the other nurse will be back to clean his throat tube thing- my cousin looked at me and made the sign of the cross. No one should feel like that about the care they're getting. To top it off his mouth piece falls on the ground. Instead of cleaning it before giving it to him, the initial nurse (the one that couldn't clear the tube). just gives it to him and leaves. Who does that?! You wouldn't give your child something to put in its mouth from a hospital ground so why would you give someone who is immune compromised something that fell on the ground. Be assured I'm making a formal complaint and visiting more often. I'm appalled.

First time in having my dad go here. Never again and do not recommend your loved one stay here. He…read moredeveloped pressure wounds, lost ALOT of weight, have pic how the floor was not clean, there was used gloves just thrown on floor. He got lethargic, doctor or nurses don't provide update meeting or phone call. My requests were hardly heard, and list can go on. And just icing on the cake, he was in Jan - Feb 2019 and he only got billed in Nov 2019!!! Wouldn't you be surprised? When checking it out, I was told it should've gotten out a long time ago, and person didn't understand why?! I transferred him to St. Francis "The Villa" (which I recommend) and guess what?! He started to improve in health, gained some weight, etc. I really saw such improvement, which goes to show you how Kuakini Hale Pulama Mau did not do a good job in care.

Be careful packing your items when you move to Craigside. Number your boxes, keep a list of what's…read moreinside and videotape yourself packing it. When you arrive unpack quickly and check to be sure nothing is missing. Put up a camera in your room or many of your things will go missing.

I toured 3 assisted living facilities. 15 Craigside was my first. Everyone was nice and the tour…read moreof the facilities and the rooms were satisfying. The downpayment was expensive and so was the monthly fee but definitely worth it for your peace of mind. Best thing is that pets are allowed. Lots of fun activities scheduled for the residents. Definitely a great option for me.

My mother took a tumble recently and Kuakini Hospital had placed her at Hale Nani for her rehab…read more My mother was happy with their care except for the food. The 3rd Floor staff was really nice and super kind to my mother. She enjoyed being around them. My biggest gripe is their office staff. Really super bad communication. I would call and leave messages on their voice mail and they would never return my calls. One day I was so frustrated that when I did finally get to speak to someone in a particular department I had asked why do they not return phone calls when messages are left. I was basically blown off and told I don't know. I was pretty stunned about their shear lack of accountability. They would often tell me that they called but I never answered. I would check my phone and I had zero missed calls from them because they never called. Personally, I can't stand them. It was frustrating. My mother was finally discharged yesterday morning. How I found out was through an email Thursday afternoon at 4:45pm that said "We were not able to get in touch with you but wanted to let you know that your mother will be discharged tomorrow." I was so happy to get her out of there so I would not have to deal with that horrible office staff and grouchy people that open the door. I would give them a big fat 0 stars because of their horrible office staff. My mom said 4 but their food is really a 1. So we went with 3 stars.

Please beware and never send any loved ones to this place!!! We lost our father because he…read moreaspirated when we had told the care staff at Hale Nani to be extra careful on feeding through the feeding tube to prevent aspirating. Instead we were called in the evening that he had passed. Cause of death--aspiration!!! It is a drab and depressing place and unfortunately he was placed there from Queen's since St. Francis was full.