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    MannMade USA

    1.0 (1 review)
    Closed • 8:00 am - 5:00 pm

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    2 months ago

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    Manchester Music Mill - Ibanez RG4500DX-CFM & SR300E-CFM

    Manchester Music Mill

    4.1(57 reviews)
    4.1 km
    •$$

    Amazing. A true musicians resource. Everyone is helpful k owed able and friendly. Any musician at…read moreany level will be pleased with the service and care they will receive here.

    I bought an instrument from them on Reverb…read more I even agreed to buy a used gig bag they had on their site for $20, since the electric sitar that I purchased didn't have one The next morning, an hour before the store opens, "Paul" tells me to hold off on buying the gig bags because they can't find the instrument that I bought! He suggested I put in for a refund. I was not going to be the one to break the deal and I told him I was not interested in a refund, I wanted the instrument they sold me and was bought and paid for. A short time later, Paul tells me they looked all over and can't find it and sent me a refund anyway. They had the instrument when they took pictures of it and posted it on a Reverb two months prior! It was an oddball Electric Sitar/Guitar Did they think it might be rare or a prototype? Did someone offer them more money? Did they keep it for themselves? Did an employee steal it? I asked them to check with all of their employees and any surveillance footage, sales records, etc. If I had a music store and an instrument was missing, I would be raising heck! Especially something already sold, bought and paid for by a customer! I will never deal with this place again and I hope that no one does. Do so at your own risk!

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    Manchester Music Mill
    Manchester Music Mill
    Manchester Music Mill

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    John Mann's Guitar Vault

    John Mann's Guitar Vault

    4.1(9 reviews)
    7.3 km

    "Sorry you feel that way" -- John Mann…read more Update: John made a comment on my Google review (screenshots below). He has also chosen to comment on my Yelp review and referred to me as a "vindictive, angry young man" rather than answer the actual concerns I had raised. I saw they had a listing for a used retail display rack on Facebook. I expressed my interest and explicitly stated that I was on my way and that I would be able to provide an accurate ETA soon enough. I live in Maine and traveled an hour and thirty minutes away. I was 20 minutes away and ready to send my ETA, but before I could, I received a message that the rack had been sold. I was not told or informed that anyone else was interested or on their way to pick it up. I contacted John Mann with the hopes that he might understand the situation and provide any type of apology or explanation for the inconvenience. I was frustrated by the situation but hoped it was a misunderstanding and was willing to give John the benefit of the doubt, that he didn't know I was on my way. Instead, he says: "Sorry you feel that way." He never told me at the time that it was an old listing posted by mistake. He only offered that explanation after the reviews were public. He had the opportunity to clear up any miscommunication privately; however, he chose not to do so. Had he apologized for the inconvenience at the time, when I stated how the situation made me feel, I likely would have let the situation go. Instead, he took no accountability for his mistake, ignored my actual criticism of him, and shifted the blame onto me for no reason other than to save face.

    Bought several guitars from John Mann guitar, this place either ignorantly lacks basic quality…read morecontrol ability or purposely selling guitars with issues while being aware, they advertise a huge inspection process that simply was either not done, or they know what they were doing and was dishonest. I cannot say they are dishonest for sure because sometimes people make mistakes, or dont know any better. So I suggest if buying from this place, GO AND INSPECT the goods in PERSON.

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    John Mann's Guitar Vault - Telling me the listing is no longer available

    Telling me the listing is no longer available

    John Mann's Guitar Vault
    John Mann's Guitar Vault - I decline the new rack due to the size and since it wasn't what we initially agreed on

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    I decline the new rack due to the size and since it wasn't what we initially agreed on

    MannMade USA - musicalinstrumentsandteachers - Updated October 2026

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