If not for the great staff(sometimes great) this place would not be worth visiting.I've seen things marked up way beyond where normal is. And God forbid you buy something ,think it's going to be a keeper and remove the tag.I brought something back,left it at the desk until I was finished hair.I'm relaxing with my foils and cotton (etc) when a Mann.employee came running down the hair speaking loudly that I must go to the store section asap.I felt as if I was being treated as a 4 year old just mistakenly knocked over a row of assistants! Not relaxing,terrifying.I was curious..what couldn't wait until I was checking out.I enter the space & am greeted with scowls."whats the matter with you?,you've removed the tag!" she screamed."And there's a spot here", she points & scowls.Well,I really don't know as I removed tag in car on the way home.It had't been worn,not by me.It had been in the same store bag for a week.I took the bag & instead gave it to my hair cutter who seemed pleased for it.Or perhaps it went back to the Mannequin store.Who cares? At this point they have lost a good customer.Shouldn't your hair color be a relaxing experience?I will still go there though because Rita has some of the best technique in Eugene & she cares for her clients.I'm a business person & am aware that hard work and making my clients feel great is part of what every good business knows.Also,check when buying a product that it's not been used..another not so great surprise. read more