My mom had a meniscus repair done across the street from the actual office. The process was smooth…read moreand everything went as planned. They have a screen that shows each patients number and the contact person gets text notifications for the patient every step of the way. I got a text when my mom went into surgery, came out from surgery, was in recovery, etc. I like that, it puts the contact person's mind at ease. Everyone in the office was super nice. My mom's nurse, Beverly, in post-op was awesome. She was really sweet, gentle, and empathetic. Beverly made sure my mom and I knew how to work her brace before we left and that my mom was as comfortable as possible in post-op. Big shout out to her!! Dr. Casey is amazing! From the very start, he made sure both of us knew the possibilities, risks, and answered any questions we had thoroughly. When he explained things, he did it in a way that was easy to understand. He was very assuring before surgery. After surgery, my mom had several complications (no fault of his) and he was very supportive. He even called us to check in when he wasn't the doctor on call and stopped by the hospital to check on my mom when he was out of office. Couldn't have asked for a better doctor!!

I visited the office in Troy on multiple occasions, I really liked Rob Keller and the office staff,…read morehowever, I never can reach anyone by phone Wich transfers to the Pinehurst office. I left two MyChart messages and 4 voicemail messages trying to schedule an appt. No one ever responded, not once. I ended up having to c by ange practices as I needed surgery and no one would respond.