This is my updated review for High Point Cleaning Services:…read more I was completely ripped off by High Point Cleaning Services. They charged me $400 for a basic move-out clean and took advantage of me. When I went to check the rental afterward, I found that they didn't clean the baseboards, windowsills, or walls--things that should have been deep cleaned, especially given the list they provided stating those areas would be cleaned. The only things they actually cleaned were the stove, fridge, bathrooms, kitchen, and they vacuumed. They had two cleaners in there for seven hours. What were they even doing for seven hours? I could've cleaned this myself, one person in four hours, and had it looking spotless. To make matters worse, one of the employees had the nerve to comment on how "disgusting" and "hairy" the place was, which was completely untrue. This was a normal move-out clean for a 1,100 sq ft townhouse, and I was overcharged. I'm just relieved that personal belongings weren't in the home while they were there, because I wouldn't trust these people in my house or anyone else's with personal items. I do not recommend this company at all.

We've had several cleaning services over the years, but none have come close to the level of care…read moreand attention these cleaners provide. They are truly meticulous not only is our home spotless after every visit but they go the extra mile by organizing spaces like our pantry. Our house has never looked better and we genuinely look forward to their visit every two weeks. SO GRATEFUL

I sold a property to some out of state buyers. Once the property closed the Buyers called BOSS to…read moreclean all of the carpets as well as stretch any areas that needed stretching. The new Buyers asked me to meet BOSS at the residence to let them in and show them what needed to be done. Boss called the night before to confirm the time. Sure enough they were right on time. The two gentlemen were professional and polite. They did an amazing job. I would recommend this company to all my buyers and sellers (and other Realtors). Carol Eaquinto, Realtypath

They came to clean up a mess, but left the carpet with a lot of residue the first time they came…read more When they came a second time they left a lot of water in the carpet, which could have damaged the adhesive holding the carpet. Someone else went over the carpet to pull the water out.

I was looking forward to my first professional cleaning ever and gave my family strict orders to…read moreclean up their clutter. The house already looked good so I was thrilled to get a deep clean in! I had been told when I scheduled that they took pride in their work and to let them know asap if things weren't done right and they would make sure to make it right. Advanced Cleaning cleans for a neighbor of mine who has high cleaning standards. I have walked into their home right after a cleaning and been impressed. The crew came in, and I showed Helenita around the house and what I wanted done. They went to work as I pushed the kids out to a neighbors house and set out to do some yardwork. I noticed they had the windows open, and I heard a crash and glass breaking. I winced, nervous about what it was, but I assumed they'd tell me when they finished. When I came back, I was hoping to chat with them since this was our first cleaning and I heard something break but they were turning off lights, said bye to me, and out the door. I then turned on the lights and looked around. The floor was visibly dirty. It looked like it had been mopped, but then someone with dirty shoes walked around on it. That was a bummer but I thought that's where the disappointment would end. The bathroom on my main floor and basement looked great, most of the blinds had been clean, and the baseboard up the stairs had been wiped. I got to the landing and was shocked. It was dirty, clearly not vacuumed, and I saw visible glass and a wrapper. I had no idea where the glass came from, and assumed it was what I had heard, but I didn't know what had broke. My kids bathroom was shocking. The tub and toilet had been cleaned well, but the countertop hadn't been wiped, half the mirror had spray marks on it, and the faucets hadn't been touched. I went to the master bath. Again, shower was glorious and clean. The tub had been cleaned, but they neglected to do the last rinse and the bottom of the tub was covered in silt. It was still wet so I was able to wash it down easily. I looked up and saw what had broken, a bulb in the lights above the sink. No one had said a word about this. I was surprised that they had literally broke something in my home and didn't tell me. Among other things, parts of the home were dusted really well, but little things hadn't been done, like the base of a floor lamp was clean, but not the bar up top. The shutters in my room had been cleaned, but they had been opened and shut against the wall and scratched the new paint. My husband and I spent the next 30 minutes sweeping, vacuuming, and wiping things down. I was surprised that what they had done was 10 man hours. It felt more like 4-5. Upon further inspection, I realized the hand towel holder in my main floor bath was partially pulled out of the wall. It was out enough that it required pulling it completely off, patching the wall and anchoring it in another place. We still have more work to do with touching up the scuffed up paint. The next morning I anticipated I would hear from them, as I hadn't paid. I texted and asked for the Venmo so I could pay what we agreed on. I sent the payment and then sent pics and told him what happened. I got a "yikes, I'm sorry, thanks for letting us know" text, but no offer to make it right. I thought for sure they'd offer something, a slight discount on the next cleaning, an offer to come back and finish, or at the very least reimburse me for the lightbulb. Nope. Nothing. Maybe they have too many clients they don't care about retaining new ones. I was excited and looking forward to hiring a monthly house cleaner. But Advanced Cleaning was not worth what I paid. For the next week I was picking pieces of glass out of my carpet, and that's not okay. Disappointed doesn't even begin to explain how I feel. I know they've been great for some people, but this was a definite miss. I wish them the best, but I would be cautious in hiring them. You might be left with more work to do in your house in cleaning up after them, and repairing/replacing things in your home.

We recently bought our first home and wanted everything cleaned before moving in. We hired Advanced…read moreHouse Cleaning to do 20 hours of cleaning. I was impressed that because they use such a large crew they were able to accomplish the 20 hours of cleaning time in just a few hours. After they left I was very happy about most things but noticed a few spots that needed retouching. I brought this up to Steven and Hekenita and they went over the top to take care of the situation. They personally returned and took care of everything I asked. You can tell that they sincerely want to make their customers happy and have a good experience. You're in good hands with Advanced house cleaning!

These guys did an amazing job with the overall cleaning of the carpet. I had asked them to also try…read moreto remove a few of the stains, and they let me know that some of them may be able to come out and others may require the dying or staining of the carpet the similar color in order to make it match. Anyways, we went forward with the work and had a great experience with them getting a lot of dirt grime, and above all the smell of the carpet is now amazing!

It was the best carpet cleaning service we have used in years. They seem to have gotten more dirt…read moreout of the carpet than other providers. They also cleaned our tile and the grout looks like new.

Five stars is right!…read more After a horrible experience with a different cleaning service we turned to Yelp to find a better one and man are we happy to have found Five Stars cleaning services. These women are so nice and do a fantastic job. They really go above and beyond. I love the communication and effort they put in. I can't say anything negative at all. I highly recommend this company!

Did a great job for my move in deep clean. Thorough, quick, and professional. Would use them…read moreagain!

If you are needing cleaners you need to call them!! I had them come do a deep move in clean when I…read morebought my place and when moving in, but after some remodeling my place got gross and dirty! And they came to the rescue again!! They were so great and deep cleaning my bathrooms and dusting all the shelves that collected all the dust! They also were so kind and mopped my floors again and helped move the boxes out of the way so the they could really get most of the flooring! I am convinced everyone needs to treat themselves to having them come and make their home feel like new again!

I found them on thumbtack and they got back to me extremely quickly. It was very easy to get them…read morescheduled and they did a great job. Definitely more reasonable than any other option I found and super professional (on time, friendly, efficient, etc.)

I LOVE Lily's!! We have been having them come one day every other month for almost a year (I think…read moretoday was the 5th time?). We've had a few different ladies come, but I am always very impressed at their level of detail with the basic house cleaning. It is honestly the BEST day when I know they are coming -- I wake up so excited knowing that in a few hours my home will be gorgeous! For example, they obviously mop, dust, etc, the normal things you would expect, but they also take out the trash, make the beds, tidy up (it's always so cute going into the nursery and seeing they arranged the stuffed animals on the rocking chair, etc). Today I noticed she literally wiped the soap residue off our our hand soap dispensers and washed the few dirty dishes I had in the sink. I really appreciate them! They are also super easy to communicate with - I appreciate that you can text! I've had to reschedule our cleaning twice and both times they accommodated me last minute and were really nice about it. I see there are some negative reviews here for more deep cleaning services - I have only done the regular cleaning for our 3 bedroom house so I maybe its different in deep cleaning scenarios but I am thrilled with the regular cleaning!

I had adeep cleaning ha from this company on June 18 2026. It was the most pathetic cleaning I've…read moreever had. My whole I've been lucky to be around house cleaners. Cleaning my parents home my siblings and extended family. I like to try companies and see what if anything has changed. Well wow everything has changed ! This company I would rate as one of the two nobody should hire. sent one girl out to do a deep cleaning. Now I've had companies send 5 cleaners out and really make things happen. Which is crazy wonderful to see and appreciated. I've had companies want to charge to much and also to little.. This company does not do what they say!!!!! Oh man I'll tell you if these businesses realized by putting their customers and their workers first gosh everyone would be wanting to patronize their business. Don't use this one you'll be Sorry

I cannot say enough good things about this house cleaning service. From start to finish, the…read moreexperience was exceptional. They arrived on time, were professional, friendly, and incredibly thorough. Every room was spotless, floors gleaming, surfaces shining, and even the little details most cleaners miss were taken care of. What really stood out was the care and pride they put into their work. My home didn't just look clean, it felt clean, fresh, organized, and peaceful. They respected my space, worked efficiently, and left everything exactly where it belonged (just much cleaner!). If you're looking for a reliable, trustworthy, and detail-oriented cleaning service, look no further. This is hands-down the best house cleaning I've ever had,