I was looking forward to my first professional cleaning ever and gave my family strict orders to…read moreclean up their clutter. The house already looked good so I was thrilled to get a deep clean in!
I had been told when I scheduled that they took pride in their work and to let them know asap if things weren't done right and they would make sure to make it right. Advanced Cleaning cleans for a neighbor of mine who has high cleaning standards. I have walked into their home right after a cleaning and been impressed.
The crew came in, and I showed Helenita around the house and what I wanted done. They went to work as I pushed the kids out to a neighbors house and set out to do some yardwork. I noticed they had the windows open, and I heard a crash and glass breaking. I winced, nervous about what it was, but I assumed they'd tell me when they finished.
When I came back, I was hoping to chat with them since this was our first cleaning and I heard something break but they were turning off lights, said bye to me, and out the door. I then turned on the lights and looked around. The floor was visibly dirty. It looked like it had been mopped, but then someone with dirty shoes walked around on it. That was a bummer but I thought that's where the disappointment would end.
The bathroom on my main floor and basement looked great, most of the blinds had been clean, and the baseboard up the stairs had been wiped. I got to the landing and was shocked. It was dirty, clearly not vacuumed, and I saw visible glass and a wrapper. I had no idea where the glass came from, and assumed it was what I had heard, but I didn't know what had broke. My kids bathroom was shocking. The tub and toilet had been cleaned well, but the countertop hadn't been wiped, half the mirror had spray marks on it, and the faucets hadn't been touched.
I went to the master bath. Again, shower was glorious and clean. The tub had been cleaned, but they neglected to do the last rinse and the bottom of the tub was covered in silt. It was still wet so I was able to wash it down easily. I looked up and saw what had broken, a bulb in the lights above the sink. No one had said a word about this. I was surprised that they had literally broke something in my home and didn't tell me.
Among other things, parts of the home were dusted really well, but little things hadn't been done, like the base of a floor lamp was clean, but not the bar up top. The shutters in my room had been cleaned, but they had been opened and shut against the wall and scratched the new paint.
My husband and I spent the next 30 minutes sweeping, vacuuming, and wiping things down. I was surprised that what they had done was 10 man hours. It felt more like 4-5. Upon further inspection, I realized the hand towel holder in my main floor bath was partially pulled out of the wall. It was out enough that it required pulling it completely off, patching the wall and anchoring it in another place. We still have more work to do with touching up the scuffed up paint.
The next morning I anticipated I would hear from them, as I hadn't paid. I texted and asked for the Venmo so I could pay what we agreed on. I sent the payment and then sent pics and told him what happened. I got a "yikes, I'm sorry, thanks for letting us know" text, but no offer to make it right. I thought for sure they'd offer something, a slight discount on the next cleaning, an offer to come back and finish, or at the very least reimburse me for the lightbulb. Nope. Nothing. Maybe they have too many clients they don't care about retaining new ones.
I was excited and looking forward to hiring a monthly house cleaner. But Advanced Cleaning was not worth what I paid. For the next week I was picking pieces of glass out of my carpet, and that's not okay.
Disappointed doesn't even begin to explain how I feel. I know they've been great for some people, but this was a definite miss. I wish them the best, but I would be cautious in hiring them. You might be left with more work to do in your house in cleaning up after them, and repairing/replacing things in your home.
